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I hereby notify you of my decision to terminate the contract relating to the Figma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Figma: Easy Method
What is Figma
Overview
Figma is a cloud-based design and collaboration tool used for interface design, prototypes, FigJam whiteboards, and design system management.
How users typically subscribe
Individuals and teams subscribe to Figma plans directly on the web, through app stores (Apple or Google) for mobile purchases, or via plugin/Community purchases processed by Stripe.
How to cancel Figma
Cancel a web subscription (direct via Figma)
- Sign in to your Figma account and go to Settings → Billing to manage or cancel your subscription.
- Alternatively, email support@figma.com asking for cancellation.
- Note: cancellation via Figma takes effect at the end of your current billing period.
- For annual Organization plans, cancel at least 30 days before renewal to avoid another term.
Cancel App Store or Google Play subscriptions
- If you purchased via Apple App Store, open your Apple ID subscriptions and cancel there; Figma cannot cancel for you.
- If you purchased via Google Play, open Google Play subscriptions and cancel from your Google account; Figma cannot cancel these for you.
- After cancellation on the platform, access typically continues until the end of the paid period from Apple or Google.
Cancel plugin or Community subscriptions (Stripe)
- Open your Figma account, go to the Community or plugin subscription area, and follow the link to the Stripe customer portal.
- Cancel the plugin subscription there; auto-renewal stops but access continues until the end of the paid cycle.
What happens when you cancel
Access and features
When you cancel a subscription purchased directly from Figma, your paid features remain available until the end of the current billing period.
After the billing period ends, your team or personal account reverts to the free plan limits and paid features are removed.
Billing and renewal
Cancellation stops future auto-renewal but does not usually produce a prorated refund for unused time on annual plans.
For App Store/Google Play purchases, the platform controls renewal and access timing after you cancel through that platform.
Data and files
Your files remain in your Figma account after cancellation, subject to the limits of the free plan (for example, file or project limits may apply).
If you delete your Figma account, files tied only to that account may be removed; export important work before deleting the account.
Will I get a refund?
Direct web subscriptions (Figma)
Annual subscriptions purchased directly are generally non-refundable except in limited cases such as billing errors or where required by law.
Cancellation typically does not grant a prorated refund; you remain responsible for fees for the paid annual term unless Figma agrees otherwise.
Community purchases and plugins
- Community one-time purchases: automatic full refund is available within 24 hours; after 24 hours refunds are at Figma's discretion.
- Plugin subscriptions processed via Stripe are generally not refundable, but you can cancel to stop future charges; access continues until period end.
How to request a refund or dispute a charge
Contact support@figma.com with your account details and the reason for the refund request.
If you paid via Apple or Google, you may need to request a refund through Apple or Google support according to their processes.
Figma plans and pricing
Overview of listed plans
Figma quotes prices in EUR globally, including Nigeria. Local payment is converted from NGN to EUR at the prevailing exchange rate.
Below are common plan names, monthly EUR prices, billing period, and key features as listed by Figma.
| Plan | Price (EUR) | Period | Key features |
|---|---|---|---|
| Professional - Collab seat | €3.00 | Monthly (annual billing) | Full access to collaborate (includes FigJam and Figma Slides) |
| Professional - Collab seat | €5.00 | Monthly (monthly billing) | Full access to collaborate (includes FigJam and Figma Slides) |
| Professional - Dev seat | €12.00 | Monthly (annual billing) | Access to Dev Mode, FigJam, Figma Slides |
| Professional - Dev seat | €15.00 | Monthly (monthly billing) | Access to Dev Mode, FigJam, Figma Slides |
| Organization - Full seat | €55.00 | Monthly (annual billing only) | Organization-wide features, unlimited teams, security, admin tools |
| Enterprise - Full seat | €90.00 | Monthly (annual billing only) | Enterprise-scale security, APIs, SCIM, design system theming |
Your consumer rights in Nigeria
Relevant legal context
Under the Federal Competition and Consumer Protection Act 2018, Nigerian consumers have rights to redress for defective goods or misleading terms.
Digital services may also be subject to local consumer protections, but enforcement and specific refund rights depend on circumstances and proof.
Practical steps if you have a dispute
- Contact Figma support first and provide documentation of the issue and the requested remedy.
- Mention applicable Nigerian consumer law (e.g., FCCPA 2018) if you believe local protections apply.
- If unresolved, consider contacting Nigeria’s consumer protection authorities or seeking legal advice about enforcement options.
Customer experiences
Positive experiences
Many users praise Figma for real-time collaboration and cross-team workflows, calling it a powerful and respected design tool.
Some reviewers find the free tier usable for small teams and appreciate the integration of FigJam and design features.
Negative experiences
Common complaints include slow performance with large files, unintuitive actions, and frustrations with billing or cancellation processes.
Some users report poor customer support experiences and dissatisfaction with certain paid features like AI tools.
Documentation checklist
What to gather before contacting support
- Account email and username used for the Figma subscription.
- Invoice or billing statement showing the charge(s) in question.
- Subscription type (direct web, Apple, Google, or plugin via Stripe) and billing period.
- Screenshots of billing pages, renewal dates, or error messages if applicable.
Extra items for disputes in Nigeria
- Reference to local consumer law (FCCPA 2018) if seeking redress under Nigerian protections.
- Any correspondence with Figma support, including ticket numbers and dates.
Common mistakes
Assuming Figma can cancel App Store or Google Play charges
A common error is contacting Figma expecting them to cancel or refund App Store or Google Play subscriptions.
Apple and Google control those subscriptions; you must manage cancellations and refunds through those platforms.
Expecting automatic prorated refunds for annual plans
Users sometimes expect a partial refund after cancelling an annual plan mid-term. Figma generally does not provide prorated refunds.
Always check billing terms and cancel in time (for Organization annual plans, at least 30 days before renewal) to avoid unexpected charges.
Comparative recap
How cancellation paths compare
The table below summarizes cancellation method, who controls refunds, and typical access after cancelling.
| Purchase channel | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| Web (direct via Figma) | Figma account Billing settings or email support@figma.com | Generally non-refundable for annual plans; exceptions for billing errors or where law requires | Access remains until end of current billing period |
| Apple App Store | Cancel via Apple ID subscriptions in your device settings | Refunds handled by Apple per their policies | Access continues until Apple’s paid period ends |
| Google Play | Cancel via Google Play Subscriptions in your Google account | Refunds handled by Google per their policies | Access continues until Google’s paid period ends |
| Plugin / Community (Stripe) | Manage via Stripe customer portal linked from your Figma account | Generally not refundable; cancel to stop auto-renewal; 24-hour rule applies for one-time Community purchases | Access continues until end of the paid billing cycle |
After cancelling
Next steps to preserve your work
Export or back up important files, assets, and design system resources before your paid period ends or before deleting your account.
Check team and project permissions so collaborators retain access where needed after your downgrade.
Useful links and support
- Figma Terms of Service
- How to delete your Figma account
- Community resource refunds (24-hour rule)
- Contact support: support@figma.com
Address
Figma corporate address
Use this address for formal correspondence; it appears in Figma's legal and copyright policies.
760 Market Street, Floor 10, San Francisco, CA 94102
When to use the address
Consider sending formal cancellation or legal notices to the corporate address if required by contract or if directed by Figma support.
For routine cancellations, use the in-app billing settings or the support email first.