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Cancellation service #1 in Nigeria
Cancel Filmigo: Easy Method
What is Filmigo
Overview
Filmigo is a mobile app and web service for editing videos and photos, offering VIP subscriptions for premium features.
The app is published by companies including Videoshow PTE. LTD. and related entities and is distributed via app stores and directly through web/in-app purchases.
Main features
Filmigo provides templates, music, fonts, and export tools aimed at quick and user-friendly editing for casual creators.
Features and availability may change after updates; some users report missing items after upgrades.
How to cancel Filmigo
Cancel on iOS / App Store
- Open the Settings app on your iPhone or iPad and tap your name, then tap Subscriptions.
- Select the Filmigo subscription and tap Cancel Subscription at least 24 hours before the end of the current period.
- Note: Filmigo VIP subscriptions automatically renew and cannot be cancelled during an active subscription period; unused free trial days are forfeited on purchase.
- Reference: Filmigo App Store notes.
Cancel via web or in-app (non - App Store)
- Open the Filmigo app or web account and look for menu options such as "Billing", "Subscription", "Payment", "Manage account" or "Settings".
- Follow on-screen instructions to manage or cancel the subscription from the account area.
- If you cannot find cancellation controls, check the app help or contact support with your account email and order details.
- Reference: Cancellation guidance.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to VIP features until the end of the paid billing period.
Access does not continue past the paid period unless you renew the subscription.
Data and account handling
Cancelling does not necessarily delete your account or uploaded projects; check account settings for data deletion options.
If drafts or exports are stored locally, preserve copies before uninstalling or making account changes.
Will I get a refund?
Official refund policy
Filmigo’s publicly available terms do not describe a 14-day right of withdrawal or a general refund policy after purchase.
Official notes indicate unused free trial days are forfeited on purchase and Filmigo does not promise refunds or price protection.
Exceptions and steps to request a refund
- If you believe there was an accidental or unauthorized charge, contact Filmigo support and the payment provider (Apple or your card issuer) promptly.
- Keep receipts, screenshots, and dates when requesting refunds; outcomes are at Filmigo’s discretion and/or the store’s policies.
- Reference: Filmigo terms overview.
Filmigo plans and pricing
Available plans
Exact local pricing for Nigeria in EUR is not publicly available from Filmigo sources.
App Store listings show USD pricing; regional prices may vary by store.
Pricing table
| Plan | Price | Notes |
|---|---|---|
| Free | Varies | Basic features with ads and watermark |
| VIP / Premium subscription | Varies | Removes ads, unlocks premium assets; billed via App Store or in-app purchase |
Your consumer rights in Nigeria
Summary of local rights
Under Nigerian consumer protection law, consumers have the right to fair treatment, accurate information, and redress for defective or misrepresented products.
Digital services should clearly disclose pricing, renewal, and cancellation terms under these principles.
Escalation options
- If you cannot resolve a dispute with Filmigo, you may escalate to local regulators such as the Federal Competition and Consumer Protection Commission (FCCPC).
- Document communications and invoices before contacting regulators for faster resolution.
Customer experiences
Positive reports
Many users find Filmigo fun, easy to use, and helpful for quick editing tasks and creating simple videos.
Positive reviews cite speed and a friendly interface for casual creators.
Common complaints
Frequent negative feedback includes unexpected charges after cancelling or during/after free trials and unclear trial terms.
Users also report technical problems such as crashes, export errors, lost drafts, sudden price changes, and missing promised features.
Documentation checklist
What to gather before cancelling or disputing
- Account email and username used with Filmigo.
- Receipt or confirmation email showing the subscription charge and date.
- Order ID or transaction ID from the App Store or payment provider.
- Screenshots of subscription status, trial start/end dates, and any error messages.
- Records of communications with Filmigo support (dates and content).
Where to find records
- Apple: check your Apple ID purchase history in Settings or at Apple Support.
- In-app/web: check Filmigo account settings and your email inbox for receipts and confirmations.
Common mistakes
Timing and renewal
Waiting until the last day to cancel can fail because App Store subscriptions must be cancelled at least 24 hours before renewal.
Example: cancelling on the renewal date may result in the charge for the next period still occurring.
Assuming uninstall = cancel
Uninstalling the app does not cancel subscriptions; the subscription is managed in the App Store or Filmigo account settings.
Example: users uninstall the app but remain billed because the subscription was still active in their Apple account.
Expecting automatic refunds
Assuming you will automatically get a refund after cancelling is risky - Filmigo’s terms do not guarantee refunds and trials may be forfeited.
Example: users who cancel during a trial report losing remaining free trial days without refund.
Comparative recap
Key comparison headings
This table compares Filmigo’s common behaviours with a generic typical app-store subscription experience.
Quick reference table
| Aspect | Filmigo | Typical App-Store Subscription |
|---|---|---|
| Cancellation method | App Store subscriptions must be cancelled via iTunes/App Store; non - App Store via in-app/web settings. | Usually cancelled via the same store or the app’s account settings. |
| Refunds | No clear refund policy published; refunds are not guaranteed and free trials are forfeited on purchase. | Varies by store; some stores allow refunds for unauthorized charges or at their discretion. |
| Trial handling | Unused trial days are forfeited when a paid subscription is purchased; users report unclear trial terms. | Trials often convert automatically unless cancelled; terms vary by app. |
| Reported issues | Reports of crashes, lost drafts, unexpected charges, and missing features after updates. | Other apps also report issues but severity and frequency vary by developer quality. |
After cancelling
Immediate steps
- Confirm cancellation in the App Store or Filmigo account and keep a screenshot of the confirmation.
- Verify that access continues only until the end of the paid period and that no further charges appear.
Further resources and contacts
- Filmigo info page: Filmigo details.
- App cancellation guidance: In-app/web cancellation help.
- Nigerian consumer protection: consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) via fccpc.gov.ng for unresolved disputes.
Address
Principal place of business
Videoshow PTE. LTD. (Filmigo) principal business address:
6 Raffles Quay, #14-06 Singapore 048580
Notes about contacting
Use in-app support or app store channels for billing issues first, and keep records before escalating to company addresses or regulators.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.