Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fiverr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fiverr: Easy Method
What is Fiverr
Overview
Fiverr is an online marketplace connecting buyers and freelancers for digital services such as design, writing, programming, and marketing.
It provides order management, messaging, and dispute tools on its web and mobile platforms.
Key platform elements
Orders are placed through seller "gigs"; payments are held by Fiverr until order completion or cancellation.
Fiverr has separate handling for standard and Fiverr Pro orders, plus in-platform balances and refund rules.
How to cancel Fiverr
Cancel an order on the web
- Open the order on the Fiverr website and go to the Resolution Center before you submit requirements.
- Select the cancellation option and submit the cancellation request; this immediate cancel-before-requirements flow is web-only.
Cancel via mobile and other routes
- The immediate "cancel before submitting requirements" function is not supported in the iOS or Android app.
- For other cancellations, open the Resolution Center on desktop or contact the seller to request cancellation; the other party has 48 hours to accept or decline.
Account deactivation and permanent deletion
- You can deactivate your Fiverr account via desktop, iOS, or Android, but you must withdraw or refund available funds first.
- Permanent deletion requires contacting Fiverr Support after deactivation to request full removal.
What happens when you cancel
Order lifecycle after cancellation request
When a cancellation request is sent, the other party has 48 hours to accept or decline the request.
If there is no response within 48 hours, Fiverr automatically cancels the order.
Access and data
Cancelled orders close the active delivery process; messages and order history remain in your account for recordkeeping.
Any files delivered before cancellation may still be visible in the order thread and should be preserved as evidence if needed.
Account status and funds
Cancelling orders does not automatically deactivate or delete your account; account actions are separate.
If you deactivate, you must handle available funds first; permanent deletion follows a separate Support process.
Will I get a refund?
Default refund routing
When an order is cancelled, funds are credited to your Fiverr Balance by default (in-platform credits).
Fiverr Balance credits expire after three months, so monitor the balance if you receive a credit.
Refund to original payment method
To have a refund returned to your original payment provider (credit card, PayPal, etc.), you must "Request a Refund" via iOS or desktop.
Refunds to original providers typically take up to 10 business days to process after Fiverr approves the refund.
Fiverr Pro refunds and exceptions
Fiverr Pro offers a satisfaction guarantee: a full refund may be issued if you submit a cancellation request within 14 days of order completion.
Pro refunds are credited to your Fiverr Pro Balance, delivered work must not be used, and eligibility is at Fiverr’s discretion.
Fiverr plans and pricing
Plans overview
Fiverr does not use subscription "plans" for buyers in the same way some services do; pricing is gig-based and set by sellers.
Fees and charges (platform commissions, service fees) vary by order and region.
Pricing details
| Plan / Option | Price | Notes |
|---|---|---|
| Gig-based pricing | Varies | Each seller sets prices and add-ons; Fiverr applies service fees and commissions. |
Your consumer rights in Nigeria
Basic consumer protections
Under Nigerian consumer protection principles, consumers have the right to services rendered to a reasonable quality and to seek refunds if services are not delivered as promised.
This general right supports requests for timely reimbursement when services fail or are misrepresented.
Platform policy vs local expectations
Fiverr’s default of crediting cancelled orders to Fiverr Balance may not meet Nigerian expectations for prompt return to the original payment method.
There is no general 14-day automatic right to cancel on non-Pro Fiverr orders; refunds depend on Fiverr’s policies and platform processes.
Dispute and redress limitations
Vague suspension and appeals processes on the platform can disadvantage Nigerian users seeking timely redress for suspensions or withheld funds.
If platform remedies are insufficient, Nigerian consumers may need to pursue local consumer protection channels, though enforcement across borders can be limited.
Customer experiences
Positive experiences
Some buyers praise the Fiverr Pro satisfaction guarantee for giving confidence when buying from vetted professionals.
Many users find fast delivery and competitive pricing useful for short-term and one-off projects.
Negative experiences
Users repeatedly report issues with customer support being unhelpful, automated, or slow to escalate problems.
Complaints also include account suspensions with limited explanations, alleged scams by sellers, and withheld funds or payouts.
Takeaway
The platform can be efficient for reliable sellers and Pro services, but risks exist; keep records and use platform safeguards when possible.
Be cautious with large payments, verify seller credentials, and preserve messages and delivery files for potential disputes.
Documentation checklist
Essential order evidence
- Order ID and gig title
- Full message thread with the seller (screenshots if needed)
- Delivery files and timestamps showing what was or wasn’t delivered
Payment and refund proof
- Payment receipt or transaction reference from your bank or payment provider
- Screenshot of Fiverr Balance credit or refund request confirmation
- Records of any "Request a Refund" submissions made via desktop or iOS
Common mistakes
Failing to use the Resolution Center
Many users try to resolve issues only via chat and miss the formal Resolution Center process, which can hurt their case.
Always initiate formal cancellation or refund requests through Fiverr’s provided tools to create an auditable trail.
Missing the refund routing step
People often assume refunds return to their card automatically; Fiverr credits cancellations to Fiverr Balance by default.
To avoid unexpected in-platform credits, explicitly "Request a Refund" to the original payment method via desktop or iOS.
Not preserving delivery evidence
Using delivered work and then requesting a refund undermines eligibility, especially for Fiverr Pro satisfaction claims.
Save all messages, files, and timestamps before accepting or using deliveries if you intend to dispute quality or authenticity.
Comparative recap
Feature comparison overview
| Feature | Fiverr (web & mobile) | Typical alternative marketplaces |
|---|---|---|
| Cancel-before-requirements | Available on web via Resolution Center; not supported on iOS/Android | Many platforms allow cancellation via web and app; availability varies by provider |
| Response window for cancellation | Other party has 48 hours to accept or decline; auto-cancels if no response | Response windows vary; some platforms have longer or manual dispute resolution |
| Default refund routing | Credited to Fiverr Balance by default; request for original method required | Some platforms refund to original payment method automatically or by policy |
| Pro / premium guarantees | Fiverr Pro: 14-day satisfaction guarantee with conditions and Pro Balance refunds | Other marketplaces may offer buyer protection or chargeback support depending on payment method |
After cancelling
Immediate steps
Keep all order messages and delivery files. Save screenshots of the cancellation confirmation and any refund notices.
If you want money returned to your card or PayPal, follow the "Request a Refund" flow on desktop or iOS promptly.
Escalation and support
If the seller does not respond or you need further help, contact Fiverr Support and provide your documentation checklist items.
Useful official help links: Fiverr Cancellations, Fiverr Refunds, Fiverr Pro satisfaction guarantee.
Consider local options
If you cannot resolve the issue through Fiverr, document your attempts and consider contacting Nigerian consumer protection organizations for advice.
Cross-border enforcement may be limited, so preserve all communications and payment records if formal complaints are pursued.
Address
Official mailing address
Fiverr International Ltd., 8 Kaplan Street, Tel Aviv 6473409, Israel. Attention: Accounts Receivable.
When to use the address
Use this address for formal written correspondence related to remittance or vendor billing questions when required by your bank or payment provider.
For account closure or disputes, Fiverr’s online Support channels are generally faster; use the mailing address only for formal or legal notices if advised.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.