Cancel Freelancer Project: Complete Guide

What is Freelancer

Overview

Freelancer is an online marketplace that connects clients and freelancers for projects, memberships, and contests. It offers paid membership plans, account balances, and in-app purchases for additional features.

Services in Nigeria

Users in Nigeria can hire freelancers, bid for work, and purchase memberships or deposits via global payment methods. App-store purchases (iOS/Android) are managed by Apple or Google, not by Freelancer.

How to cancel Freelancer

Via Web (Freelancer.com site)

• Sign in to your account on Freelancer.com.
• Go to Settings → Membership tab → Click "Cancel".
• Provide a reason when prompted and confirm the cancellation.
• Cancellation takes effect after the current paid period ends; you retain access until then.

Via mobile app stores (iOS and Android)

• If you purchased a subscription through Apple in‑app (iOS), cancel via your Apple ID subscription settings; Freelancer cannot cancel App Store subscriptions for you.
• If you purchased via Google Play (Android), cancel via Google Play Subscriptions; Freelancer cannot cancel Google Play subscriptions for you.
• Open the relevant store’s subscription page to manage or cancel recurring payments.

Other cancellation notes

• If you bought via an app store, follow the store’s refund and cancellation routes rather than Freelancer.com support for subscription handling.
• Keep records of confirmation screens, emails, and transaction IDs when you cancel.

What happens when you cancel

Access and features

After cancelling a paid membership, your account keeps the membership features until the paid period expires. You will not be billed again for that recurring membership.

Billing and renewal

Cancellation prevents future renewals but does not usually prorate or refund the unused time automatically. Any refund must be requested and assessed under Freelancer policies or via the payment provider.

Data and account status

Your account, projects, messages and public profile remain available unless you delete the account separately. Freelancer’s terms may retain records for legal and billing purposes.

Will I get a refund?

General refund rules

Refunds are not automatic and are processed according to Freelancer’s internal policies and the payment method used.

• Membership cancellations typically stop future billing but do not guarantee refunds for the current paid period.
• If you believe a refund is due, contact Freelancer support promptly and provide transaction details.

Deposit and Apple Pay refunds

• Unused deposit funds in your Freelancer balance may be refundable if they are not allocated to milestones or contests.
• Apple Pay deposits that are still in your balance (not paid out as earnings) can be refunded; such refunds often reflect quickly (reported ~24 hours after processing).
• Refund windows may vary by payment method - for example, PayPal refunds commonly allow up to 1 year, while credit card windows are typically 6 - 12 months.

Subscriptions and app-store purchases

• Subscriptions bought through Apple or Google Play must be disputed or refunded through the respective store processes.
• Freelancer’s Terms & Conditions and dispute resolution procedures apply to subscription disputes made directly with Freelancer.
• There is no prominent automatic 14‑day cooling-off right provided by Freelancer; EU-style automatic refunds do not automatically apply here.

Freelancer plans and pricing

Public pricing overview

Freelancer publishes membership tiers (for example: Plus, Professional, Premier) and charges in USD on the platform.

Exact local prices for Nigeria are not published in EUR or Naira by Freelancer; users should check the site’s payment interface or convert from USD.

Local currency and conversion notes

Payment processors may display local currency amounts at checkout. Exchange rates, taxes, and payment fees can change final charges.

If you need an exact local price, view the checkout on your account or use a live USD-to-NGN converter.

Your consumer rights in Nigeria

Local consumer protection

Nigerian consumers have statutory protections for faulty or misrepresented services under local law, but digital service disputes often require prompt action with the provider and payment processor.

Freelancer’s terms may treat users as unsecured creditors in some scenarios; this can affect the speed and certainty of refunds.

Practical steps if you have a dispute

• Raise the issue immediately with Freelancer support and include transaction IDs and evidence.
• If the purchase was via a bank card, PayPal, or app store, contact the payment provider to lodge a chargeback or refund claim if internal resolution is unsatisfactory.
• Keep copies of all communications and receipts - these are essential for disputes or escalation to consumer protection agencies.

Customer experiences

Positive experiences

• Many users praise Freelancer support staff for professionalism, responsiveness, and helpful onboarding and verification.
• Some users report successful refunds when a freelancer abandoned a project and funds were returned after support intervention.
• Employees in Nigeria rate the local operation reasonably well, indicating generally good working experience for staff.

Negative experiences

• Reports exist of unexpected recurring charges or unclear subscription sign-ups and occasional denied refund requests.
• Some users complain about withheld payments, difficult verification, and trouble communicating with support in certain cases.
• There are isolated complaints on review sites of poor customer service and charge disputes that required escalation to payment providers.

Documentation checklist

Before requesting cancellation or refund

• Account email and username.
• Transaction ID(s), receipt(s), and date(s) of payment.
• Evidence that funds remain unused (screenshots of balance, milestone status).

When contacting support or payment provider

• Screenshots of subscription or cancellation screens and any confirmation emails.
• Proof of purchase from App Store or Google Play for in‑app purchases.
• Bank, PayPal or card statements showing the charge if you need to escalate.

Common mistakes

Expecting immediate refunds

Many users expect an immediate refund after cancelling a membership. Freelancer usually stops future billing but does not automatically refund the remaining paid period.

Trying to cancel in the wrong place

A common error is cancelling on Freelancer.com when the subscription was purchased through Apple or Google Play. App-store subscriptions must be managed in the relevant store.

Not saving transaction details

Failing to save receipts, transaction IDs or confirmation screens makes disputes slower and less likely to succeed. Always keep these records before you cancel.

Comparative recap

Quick comparison

Key takeaways

Cancel web memberships on Freelancer.com but manage app-store subscriptions via the respective stores. Refunds vary by payment method and whether funds remain unused.

After cancelling

What to check

• Confirm cancellation email or on‑screen confirmation and save it.
• Verify your account balance, milestones, and any outstanding obligations before the paid period ends.
• Watch your card or payment statements in the next billing cycle to ensure no unexpected charges appear.

Useful links

• Freelancer.com - main site and account management.
• Freelancer Support - contact support and raise disputes.
• Apple subscriptions and billing - manage iOS subscriptions.
• Google Play subscriptions - manage Android subscriptions.
• Freelancer Contact Us - submit refund or account requests.

Address

Company address

Level 37, Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia.

Legal notices and correspondence

Freelancer’s global legal and correspondence address is the Sydney office above. There is no specific Nigeria postal address for cancellations listed publicly.

For account or legal matters, use the Freelancer support/contact channels and retain proof of submission when you escalate a dispute.