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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Freepik service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Freepik: Easy Method
What is Freepik
Service summary
Freepik is an online platform that offers vectors, photos, icons, templates and AI-assisted design resources under both free and subscription plans.
Subscriptions provide access to premium content, credits and additional licensing options for commercial use.
How subscriptions are managed
Freepik subscriptions purchased on the website are managed in your Freepik account and are governed by the provider’s terms (Spanish law).
Subscriptions bought through Google Play or Apple App Store are managed entirely by those platforms and follow their billing and refund rules.
How to cancel Freepik
Cancel via Freepik website
- Sign in at freepik.com.
- Open your profile dropdown → select Subscription → click “Manage subscription / cancellation.”
- Follow the on-screen prompts to stop automatic renewal; you will see a “Resume subscription” button if you later return.
Cancel on mobile platforms
- Google Play: Open your Google Play account → Subscriptions → locate Freepik → Cancel there. Google handles billing and renewals.
- App Store (iOS): Open your Apple ID/App Store settings → Subscriptions → select Freepik → Cancel. Apple handles billing and renewals.
What happens when you cancel
Access and billing
Cancelling a web subscription stops future auto-renewals, but you retain access until the end of the paid term.
For Google Play and App Store subscriptions, cancellation via the platform also stops future billing while access typically remains until the term ends.
Account status and resuming
You may resume an active, cancelled subscription using the “Resume subscription” button in your Freepik account while the term remains valid.
Account data and licensing history remain associated with your account as described in Freepik’s Terms of Use.
Will I get a refund?
Freepik’s refund policy (website purchases)
Freepik offers a 30-day money-back guarantee if, within that period, you have not downloaded any resources or consumed credits.
Refunds apply only to the current billing period; previous payments are not refundable under the standard policy.
Platform purchases and exceptions
- Subscriptions purchased via Google Play or Apple App Store must be refunded through those platforms, not directly via Freepik.
- To request a web-purchase refund, use Freepik’s contact form from the email linked to your account and cite the 30-day policy if eligible.
Freepik plans and pricing
Overview of listed plans
The following pricing reflects Freepik plans as listed in the Nigerian Apple App Store (iOS) at the referenced source.
Actual charges may vary with currency conversion, bank fees and applicable taxes.
| Plan | Price (approx. EUR) | Period | Features |
|---|---|---|---|
| Essential Monthly (Nigeria App Store) | €19.68 (approx.) | Monthly | Essential plan via iOS in Nigeria |
| Premium Monthly (Nigeria App Store) | €35.88 (approx.) | Monthly | Premium plan via iOS in Nigeria |
| Premium+ Monthly (Nigeria App Store) | €85.08 (approx.) | Monthly | Premium+ plan via iOS in Nigeria |
| Premium Annual (Nigeria App Store) | €281.88 (approx.) | Annual | Premium plan via iOS in Nigeria |
| Premium+ Annual (Nigeria App Store) | €600.00 (approx.) | Annual | Premium+ plan via iOS in Nigeria |
Pricing notes
Prices taken from the Nigerian Apple App Store listing for Freepik (iOS) as of the source date in the verified data.
Conversion and final EUR charges depend on bank/Apple conversion rates and VAT; local currency equivalents may differ.
Your consumer rights in Nigeria
Governing terms and practical effect
Freepik’s online Terms of Use indicate services are governed by Spanish law (company registered in Spain).
This means contractual interpretation and some remedies reference Spanish jurisdiction and Freepik’s stated policies.
Nigerian consumer protections and actions
Nigerian consumers retain protections under local consumer law and may seek assistance from local authorities or dispute resolution channels where available.
If you face unresolved billing or service issues: contact Freepik first, then consider contacting your bank for chargeback (card payments) or your platform (Google/Apple) for platform purchases.
Customer experiences
Positive feedback
- Many users praise Freepik’s large library of high-quality graphics, templates and useful AI tools.
- Some reviewers, including users in Nigeria, call Freepik a go-to resource for mockups and design elements.
Negative feedback
- Reported issues include difficulties cancelling subscriptions, unexpected auto-renewals and hidden or absent cancel buttons.
- Customers also report slow or unresponsive customer support, delays in refunds, account access problems and occasional site bugs.
Documentation checklist
Essential documents to collect
- Account email and username used for Freepik.
- Payment receipts, subscription confirmation and transaction IDs.
- Screenshot(s) showing your subscription status, cancellation attempt and download history.
Optional but helpful items
- Correspondence with Freepik support (dates and message copies).
- Screenshots of platform subscriptions (Google Play or Apple ID) if purchased via mobile stores.
- Evidence of no downloads/credit use if requesting a 30-day refund.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the website while their subscription was purchased through Google Play or the App Store.
Always check which platform processed the payment and cancel there to stop future renewals.
Assuming an immediate refund or loss of access
Users sometimes expect immediate refunds or loss of access after cancelling; Freepik typically allows access until the paid period ends.
Refunds are limited by the 30-day rule and download/credit usage conditions, so verify eligibility before assuming a refund.
Comparative recap
Quick comparison headings
The table below compares key points for web, Google Play and App Store subscriptions to clarify responsibilities and remedy routes.
| Item | Web (freepik.com) | Google Play | App Store (iOS) |
|---|---|---|---|
| Where to cancel | Account → Subscription → Manage subscription / cancellation | Google Play account → Subscriptions | Apple ID / App Store → Subscriptions |
| Who handles billing | Freepik (website billing) | Google manages billing | Apple manages billing |
| Refund route | Request via Freepik contact form (30-day conditions apply) | Request via Google Play support | Request via Apple support |
| Access after cancel | Access remains until end of paid term | Access typically remains until end of paid term | Access typically remains until end of paid term |
After cancelling
Next steps and monitoring
Save confirmation of your cancellation and monitor your payment method for any unexpected charges in the following billing cycle.
If you see continued charges, gather documentation and contact Freepik support and your bank or payment provider promptly.
Helpful links
- Freepik automatic renewal & cancellation FAQ
- Freepik refund policy
- Google Play purchases FAQ (Freepik)
- iOS purchases FAQ (Freepik)
- Freepik Terms of Use
- Freepik contact form
Address
Official company address
Freepik Company, S.L.U., Calle Molina Lario 13, 5th floor, 29015 Málaga, Spain.
Local contact note
Freepik does not provide a Nigeria-specific postal address; use the contact form or the platform account channels for account and billing issues.