Cancel GOLOOKUP online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Golookup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Golookup: Easy Method
What is Golookup
Overview
Golookup is an online people search and background-check service that offers access to public records, contact information, and limited criminal history data.
It is operated by Lucky2Media LLC and is primarily sold via the GoLookup website and mobile app stores.
Common uses
Users typically use Golookup to look up names, phone numbers, addresses, and publicly available records for personal or screening purposes.
Accuracy can vary because data is compiled from multiple public sources and third-party providers.
How to cancel Golookup
If you purchased on the GoLookup website (web)
- Log in at golookup.com.
- Go to the "Membership" or "Subscriptions" section of your account.
- Select the active subscription and choose "Cancel Subscription" or similar, then confirm.
- Keep a screenshot or confirmation message for your records.
If you purchased through an app store (iOS or Android)
- For Apple (iOS): Open Settings > your Apple ID > Subscriptions > GoLookup > Cancel Subscription.
- For Google Play (Android): Open Google Play Store > Menu > Subscriptions > GoLookup > Cancel Subscription.
- After cancelling via the store, retain purchase history or confirmation emails as proof.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased on the website, access typically remains until the end of the current billing cycle.
For app-store subscriptions, cancelling stops future renewals; access usually continues for the remainder of the paid period.
Renewal and data retention
Cancelling prevents the subscription from automatically renewing at the next billing date.
Golookup may retain account and usage data per its terms; check their privacy policy for specifics.
Will I get a refund?
General policy
Golookup does not explicitly advertise a standard statutory 14-day refund right in its public terms.
Refund availability varies with purchase method and the company’s discretion.
Platform exceptions and steps
- Web purchases: unused time may not be refundable; you must request a refund directly from GoLookup and keep evidence if disputing with your bank.
- Apple App Store: refunds must be requested via Apple; Apple typically reviews requests and can take up to 90 days to resolve.
- Google Play: refunds must be requested via Google Play; Google often auto-approves some requests within ~48 hours or evaluates on a case-by-case basis.
Golookup plans and pricing
Available information
Official plan names and pricing are not consistently published; reports indicate promotional trial pricing followed by recurring charges.
Actual billed amounts and billing frequency may vary by offer and platform.
| Plan name | Price (reported) | Billing |
|---|---|---|
| Trial offer | $1 (reported promotional trial) | One-time trial then auto-renew |
| Monthly subscription | Varies (reports $16 - $68+) | Recurring monthly (varies) |
| Other plans | Varies | Varies |
Your consumer rights in Nigeria
Local statutory protections
There is no GoLookup-specific mention of Nigeria consumer statutes such as a 14-day cooling-off period in their terms and public documents.
Nigerian consumer protection laws may offer general protections, but remedies for international purchases can be limited.
Practical remedies for Nigerian consumers
- Request refunds through the platform used (Apple/Google) or directly from GoLookup for web purchases.
- Contact your bank or card issuer to request a chargeback if you believe charges are unauthorized or misleading.
- Keep records: receipts, screenshots, and communication with the seller or platform to support disputes.
Customer experiences
Positive feedback
Some users say Golookup can provide detailed contact information and records that were useful for locating people or confirming details.
Positive reports emphasize occasional helpful search results when public records are available and up to date.
Negative feedback
Many users report being charged much more than the advertised trial, with recurring charges commonly reported between $16 and $68 or higher.
Complaints include misleading advertising, difficulty cancelling, poor customer service, and challenges obtaining full refunds.
Documentation checklist
What to gather before disputing or requesting a refund
- Account email and username used with Golookup.
- Order confirmation, receipt, or subscription page screenshot.
- Bank or card statements showing the charge(s).
- Purchase history from Apple ID or Google Play (if applicable).
- Records of cancellation attempts, emails, chat transcripts, and screenshots.
Where to submit documentation
- Submit evidence to Apple/Google when requesting refunds through their systems.
- Provide documentation to your bank for chargeback disputes.
- Include clear timelines and copies of communications when contacting GoLookup support.
Common mistakes
Wrong cancellation channel
Example: Cancelling on the website when the purchase was billed through Apple or Google Play. That will not stop app-store renewals.
Always cancel via the platform used to make the original purchase.
Assuming a refund is automatic
Example: Many users expect a refund after cancelling a trial but are still billed because the trial rolled into a recurring plan.
Do not rely on cancellation alone to secure a refund; request the refund explicitly and save confirmation.
Comparative recap
Quick comparison
This table summarises cancellation and refund paths for each purchase channel.
| Aspect | Website (golookup.com) | Apple App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Account > Membership/Subscriptions > Cancel | Settings > Apple ID > Subscriptions > GoLookup > Cancel | Google Play Store > Menu > Subscriptions > GoLookup > Cancel |
| Request refund | Ask GoLookup support; bank chargeback if necessary | Request via Apple refund process | Request via Google Play refund process |
| Typical refund timing | Varies; web refunds not guaranteed | Apple reviews can take up to 90 days | Google often auto-approves within ~48 hours or reviews case-by-case |
| Notes / common issues | Unused time may not be refundable; keep proof of cancellation | Apple handles refunds; GoLookup cannot directly process app-store refunds | Google handles refunds; decisions vary by case |
After cancelling
Follow-up actions
- Save confirmation of cancellation and any refund correspondence.
- Monitor your card or bank statement for future charges.
- If charged after cancellation, open a dispute with your card issuer and provide documentation.
Helpful links
- GoLookup website
- Apple Support (refunds & subscriptions)
- Google Play refunds & subscriptions
- How to cancel GoLookup (guide)
- Notes on app-store refund timings
Address
Corporate mailing address
Lucky2Media LLC
1000 N West Street, Suite 1200
Wilmington, Delaware 19801
Notes about contacting by mail
No Nigeria-specific office is listed; mail correspondence uses the US address above.
For faster resolution, use the website account controls or the app-store refund tools before sending postal mail.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.