Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gototop Ltd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gototop Ltd: Easy Method
What is Gototop Ltd
Company overview
Gototop Ltd is a digital service provider offering subscription-based content and services accessible via web and mobile apps.
How it operates
Subscriptions may be purchased through the website, Apple App Store (iOS) or Google Play (Android), each using its own billing system and policies.
How to cancel Gototop Ltd
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap Your Name > Subscriptions, find Gototop and choose Cancel Subscription.
- Do not rely on deleting the app - removal does not stop billing.
- Auto-renewal must be turned off at least 24 hours before the renewal time.
Cancel on Android (Google Play)
- Open Google Play Store and tap your Profile icon.
- Go to Payments & subscriptions > Subscriptions, select Gototop and tap Cancel subscription.
- Deleting the app will not cancel the subscription; cancel via Google Play.
- Turn off auto-renewal at least 24 hours before the next billing date.
Cancel on the web or via Gototop account
- Sign in to your Gototop account on the website and go to Account or Subscription settings.
- Use the cancellation option provided in your account dashboard to stop future renewals.
- If your purchase used a third-party payment provider, follow the billing provider’s cancellation flow as instructed in your account.
What happens when you cancel
Access after cancellation
After cancellation you typically retain access for the remainder of the paid period unless otherwise stated.
Access ends when the current billing period expires; you will not be billed again after cancellation takes effect.
Auto-renewal and billing
Subscriptions purchased via App Store or Google Play are controlled by those platforms and will continue to auto-renew unless cancelled through the platform.
For web purchases, Gototop stops future billing once you cancel in your account settings.
Data and account retention
Your account data and any saved progress may be retained according to Gototop’s privacy and retention policies.
Check your Gototop account settings or terms for data deletion options and timelines.
Will I get a refund?
General refund policy
Gototop’s standard policy is that fees are non-refundable unless the digital content or service is defective.
Expect refunds only in limited circumstances tied to defective delivery or explicit exceptions in Gototop’s terms.
Platform-specific refunds
- App Store purchases: refunds are governed by Apple’s policies and must be requested through Apple Support.
- Google Play purchases: refunds are governed by Google Play’s policies and must be requested through the Google Play Help center.
- Gototop cannot directly grant refunds for purchases made through these app stores.
EEA/Switzerland exception (not applicable in Nigeria)
Consumers in the EEA or Switzerland may have a 14-day withdrawal right for digital services under specific conditions, with possible proportional refunds if service has not started.
This statutory right does not apply to customers in Nigeria; local rights are governed by Nigerian law.
Gototop Ltd plans and pricing
Overview of available plans
No public EUR-denominated prices for Gototop Ltd in Nigeria were found for 2024/2025 on official listings at the time of this guide.
For exact pricing, consult the app store listing or Gototop account pages after signing up.
Representative pricing table
| Plan | Price | Billing |
|---|---|---|
| Basic | Varies | Varies |
| Premium | Varies | Varies |
| Enterprise / Other | Varies | Varies |
Your consumer rights in Nigeria
Relevant Nigerian authority
The Federal Competition and Consumer Protection Commission (FCCPC) is the primary regulator for consumer protection in Nigeria.
Contact FCCPC for guidance on consumer disputes, unfair practices, and seeking redress.
Practical rights and steps
- You have the right to clear information about prices, terms and cancellation procedures before purchase.
- If you experience misrepresentation or defective digital service, document communication and request remedy through the seller or regulator.
Limitations and cross-border purchases
Gototop is registered in Cyprus and provides a Cyprus correspondence address; cross-border jurisdiction may affect enforcement options.
For complex disputes consider legal advice or filing a complaint with FCCPC and exploring cross-border dispute resolution methods.
Customer experiences
Summary of reported experiences
Publicly available consumer reviews specific to Nigeria were not found in verified sources at the time of this guide.
General user feedback about app-store purchases often highlights confusion when users delete apps instead of cancelling subscriptions.
Common praise and complaints
- Praise: Users who manage subscriptions through the correct platform typically experience straightforward cancellations.
- Complaints: Users sometimes expect Gototop to cancel App Store or Google Play subscriptions for them, which is not possible.
How to interpret limited feedback
Lack of local reviews does not imply quality; it may reflect limited market presence or disclosure of pricing.
Always confirm contract terms and cancellation steps before subscribing to avoid surprises.
Documentation checklist
Before you cancel
- Proof of purchase (receipt, email, or transaction ID).
- Account email or username used for the subscription.
- Date of purchase and next renewal date.
When requesting refunds or support
- Screenshots of subscription entries in App Store, Google Play or your Gototop account.
- Any correspondence with Gototop support or automated receipts.
- Reference to Gototop’s terms: Gototop General Terms.
Common mistakes
Deleting the app instead of cancelling
Many users delete the mobile app expecting billing to stop. This does not cancel subscriptions with Apple or Google.
Always cancel from the platform subscription settings to stop renewals.
Expecting Gototop to refund App Store/Google Play purchases
Purchases made through app stores are controlled by those stores; Gototop cannot directly issue refunds for those transactions.
Request refunds via the store’s refund process and keep evidence of your request.
Missing cancellation deadlines
Auto-renewal often must be turned off at least 24 hours before the renewal time; waiting until the billing date can result in an additional charge.
Set reminders ahead of renewal dates and cancel early if you do not want the next period to be billed.
Comparative recap
Quick comparison
The table below summarizes how cancellation and refunds differ across Gototop, App Store and Google Play.
Comparison table
| Provider | How to cancel | Refunds | Auto-renewal notice |
|---|---|---|---|
| Gototop (web purchases) | Cancel in your Gototop account settings on the website. | Non-refundable unless defective; refunds handled by Gototop per its terms. | Turn off auto-renewal in account before next billing; typically 24 hours notice recommended. |
| Apple App Store (iOS) | Cancel via Settings > Your Name > Subscriptions on your Apple device. | Refunds follow Apple’s refund policy; request via Apple Support. | Must cancel at least 24 hours before renewal to avoid the next charge. |
| Google Play (Android) | Cancel via Google Play Store > Profile > Payments & subscriptions > Subscriptions. | Refunds follow Google Play policies; request via Google Play Help. | Turn off auto-renewal at least 24 hours before the renewal date to prevent billing. |
After cancelling
What to monitor
Check that you receive a cancellation confirmation email or see the subscription status change in your account or app store.
Keep screenshots or receipts showing the cancellation date and any confirmation IDs.
If billing continues
- Contact the platform (Apple or Google) if the subscription was made through an app store.
- Contact Gototop support for web purchases and provide documentation of cancellation.
Helpful links
- Gototop General Terms
- How to cancel subscriptions on iPhone or iPad (Apple Support)
- Cancel a subscription (Google Play Help)
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Registered correspondence address
GOTOTOP LTD
14 Panagioti Tsangari, 1st Floor, Office 1E, 4047, Limassol, Cyprus
Nigeria contact note
No Nigerian postal address was found for Gototop Ltd in verified sources; the company lists only a Cyprus correspondence address.
For local disputes, consider contacting FCCPC or seeking legal advice regarding cross-border consumer issues.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.