Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hubspot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel HubSpot: Easy Method
What is HubSpot
Overview
HubSpot is a cloud-based CRM platform that provides marketing, sales, customer service, and CMS tools to help businesses manage contacts, pipelines, automation, and content.
Core functionality
It includes a free CRM tier plus paid packages with additional features such as marketing automation, advanced reporting, and service tools.
HubSpot is sold directly and through app stores and third-party providers for marketplace items.
How to cancel HubSpot
Cancel via Web (direct HubSpot account)
- Sign in to your HubSpot account.
- Go to Account → Billing.
- Turn off auto‑renewal for the product or subscription you want to stop.
- Note: Cancellation via the website takes effect at the end of your current committed term; mid‑term cancellation is not allowed.
Cancel via mobile app stores
- If subscribed through the Apple App Store (iOS), cancel via your Apple ID Subscriptions in device Settings; HubSpot does not control App Store billing.
- If subscribed through Google Play (Android), cancel in the Google Play app or at play.google.com → Subscriptions; uninstalling the app does not cancel billing.
What happens when you cancel
Account access and tier changes
When cancellation (auto‑renewal off) takes effect, the account continues until the end of the committed monthly or annual term.
After the paid term ends, paid features stop and the account typically reverts to the HubSpot free tier.
Billing and contract limits
Mid‑term cancellations are generally not permitted for direct HubSpot subscriptions.
Any automatic renewals must be turned off before the renewal date to avoid another billing period.
Data and exports
- Export contacts, deals, reports, files, content, and any other critical data before the term ends.
- Once reverted to free tier, access to paid features and some exported data views may be limited.
Will I get a refund?
Standard refund policy
HubSpot’s publicly available terms indicate prepaid or unused subscription fees are generally non‑refundable.
There is no standard cooling‑off or 14‑day refund right published for direct HubSpot subscriptions.
Exceptions and marketplace items
- In limited cases of termination for cause, HubSpot may issue a prorated refund - this is an exception, not the norm.
- Marketplace purchases (themes, modules, apps) are refunded by the provider (via Stripe or PayPal) if eligible for issues like misdescription, non‑functionality, missing promised support, or security problems.
See HubSpot marketplace refund guidelines: Marketplace refund guidelines.
HubSpot plans and pricing
Plans
HubSpot typically offers a Free tier plus paid bundles (Starter, Professional, Enterprise) across hubs (Marketing, Sales, Service, CMS, Ops).
Pricing and packaging can vary by hub and contract term.
Pricing notes
Actual prices depend on region, selected hubs, number of users or contacts, and billing term (monthly or annual).
For precise pricing, always check your HubSpot account billing page or contact sales.
| Plan | Typical billing frequency | Typical price | Notes |
|---|---|---|---|
| Free | Monthly | Varies | Basic CRM features; no cost for core CRM functionality. |
| Starter | Monthly or Annual | Varies | Entry paid tier with additional tools and increased limits. |
| Professional | Monthly or Annual | Varies | Advanced automation, reporting, and higher limits. |
| Enterprise | Annual (typical) | Varies | Large‑scale features, advanced permissions, and support options. |
Your consumer rights in Nigeria
Nigeria VAT on electronic services
HubSpot is required to charge Nigerian VAT on electronic services to customers in Nigeria.
All customers are charged VAT unless they provide a valid exemption certificate; VAT is applied regardless of VAT registration status.
See HubSpot Nigeria VAT FAQ: Nigeria VAT FAQ.
Local consumer protections
HubSpot’s public policies do not document a specific Nigerian cooling‑off right (e.g., 14 days) for its subscriptions.
If you believe HubSpot’s terms conflict with Nigerian consumer law, consult local consumer protection statutes or seek legal advice to confirm your rights.
Customer experiences
Positive feedback
HubSpot is commonly praised for its broad feature set and integrated CRM capabilities that support marketing, sales, and service workflows.
Some users value the free CRM tier and the ecosystem of apps and integrations.
Negative feedback
- Trustpilot and similar reviews frequently cite aggressive upselling, difficulties cancelling, automatic contact‑tier upgrades, and slow customer support.
- Reddit reports highlight hidden annual contracts, unexpected auto‑renewals, and price or feature changes mid‑contract.
Examples of reported issues: Trustpilot, Reddit.
Documentation checklist
Data to export
- Contacts, companies, deals, tickets, and custom objects.
- Content: blog posts, landing pages, emails, and files stored in the file manager.
- Reports, dashboards, sequences, workflows, and automation settings.
Billing and contract documents
- Invoices, receipts, contract terms, and proof of purchase.
- Correspondence with HubSpot sales or support and any cancellation confirmations.
- VAT invoices or exemption certificates relevant to Nigerian taxation.
Common mistakes
Technical mistakes
Uninstalling the HubSpot mobile app does not cancel a subscription; the billing platform (Apple or Google or HubSpot directly) controls cancellations.
Failing to export data before the paid term ends can result in loss of access to paid features and useful views.
Billing misunderstandings
Assuming you can get a prorated refund for mid‑term cancellation is often incorrect for direct HubSpot subscriptions.
Not disabling auto‑renewal before the renewal date is a common cause of unwanted charges.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund likelihood | Key notes |
|---|---|---|---|
| Web (direct via HubSpot) | Sign in → Account → Billing → turn off auto‑renewal. | Low (prepaid fees generally non‑refundable) | Cancellation effective at term end; mid‑term cancellation not allowed. |
| Apple App Store (iOS) | Cancel via Apple ID Subscriptions in device Settings. | Handled by Apple (varies) | HubSpot cannot manage App Store billing or cancellations. |
| Google Play (Android) | Cancel via Google Play app or play.google.com → Subscriptions. | Handled by Google (varies) | Uninstalling app does not cancel; cancellation effective at period end. |
Key takeaways
Always confirm which billing channel you used (HubSpot, Apple, or Google) before attempting to cancel.
Expect limited refund options for direct subscriptions; marketplace refunds follow provider policies.
After cancelling
Immediate next steps
- Export all essential data and configuration before the paid term ends.
- Download invoices, contracts, and any VAT documentation you may need for accounting.
Help and links
- HubSpot Marketplace refund guidelines: Marketplace refund guidelines.
- Nigeria VAT FAQ on HubSpot: Nigeria VAT FAQ.
- General cancellation write‑up: How to cancel HubSpot.
Address
Headquarters
2 Canal Park, Cambridge, MA 02141, United States.
Other associated addresses
Other HubSpot addresses often cited include 25 First Street, Cambridge, MA 02141 and 1 Harbour Pl Ste 175, Portsmouth, NH 03801.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.