Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Identityiq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel IdentityIQ: Easy Method
What is IdentityIQ
Overview
IdentityIQ is a U.S.-based identity protection and credit monitoring service that provides alerts, credit reports, and identity-theft remediation options.
Primary functions
It monitors credit activity, sends identity and fraud alerts, and offers customer-care support for suspected identity theft.
Service context for Nigeria
IdentityIQ operates under U.S.-centric terms and policies, so Nigerian customers should confirm billing and contractual details when enrolling.
How to cancel IdentityIQ
Cancel via website (when available)
- Log into your IdentityIQ account.
- Go to "Manage My Account" or the membership/billing section.
- Click the "Cancel Account" button if it is visible for your account.
- Save or screenshot any confirmation shown on screen.
Cancel by phone
- Call IdentityIQ U.S. Customer Care at 877-875-4347 during business hours.
- Business hours: Mon - Fri 7:00 a.m. to 7:00 p.m. CT; Sat 8:30 a.m. to 5:00 p.m. CT.
- Verify your identity when asked, request cancellation, and ask for written/email confirmation of the cancellation.
App Store / Google Play purchases
- IdentityIQ does not typically sell subscriptions through Apple App Store or Google Play.
- If you were billed via those stores, use the store’s refund/self-service process; IdentityIQ does not usually handle those refunds.
- Contact the store (Apple or Google) directly for refunds of App Store/Google Play charges.
What happens when you cancel
Access after cancellation
Cancellation normally stops future renewals, but access to features may continue until the paid period ends.
Billing and renewal
After cancellation IdentityIQ should not charge future subscription fees; confirm this by obtaining written confirmation.
Data and account records
IdentityIQ’s handling of stored personal data after cancellation is governed by its privacy policy; request account-data deletion or retention details from support.
Will I get a refund?
IdentityIQ official policy
IdentityIQ’s stated policy is that no refunds are provided for cancellations and there are no prorated credits for unused time.
Exceptions and practical notes
- Some independent reviews report occasional courtesy refunds issued by customer service in select cases.
- If charged via Apple or Google (rare), you must use the App Store/Google Play refund processes for those platforms.
- Nigerian consumers may be able to dispute charges through their bank or local consumer authorities in certain circumstances.
IdentityIQ plans and pricing
Available plan overview
The exact plan names and local Nigeria prices were not available from official sources for 2024/2025.
Pricing note
Where specific pricing is not published for Nigeria, entries below use "Varies" to reflect variable or unavailable data.
| Plan name | Price | Billing frequency | Notes |
|---|---|---|---|
| Basic / Individual | Varies | Varies | No confirmed Nigeria pricing; check IdentityIQ for current offers. |
| Family / Multi-user | Varies | Varies | Pricing may differ by region and promotional periods. |
| Premium / Full protection | Varies | Varies | IdentityIQ lists U.S.-centric plans; international pricing is not publicly listed. |
Your consumer rights in Nigeria
Statutory protections
Nigerian consumers are protected by the Federal Competition and Consumer Protection Act 2018 (FCCPA) and related regulations.
Relevant consumer entitlements
- Right to clear cancellation and refund terms; unfair contract terms may be challengeable under FCCPA.
- Cooling-off rights often apply to distance contracts (commonly 14 days), subject to provider terms and exclusions.
Enforcement and dispute routes
If IdentityIQ refuses a fair refund or lacks clear cancellation methods, Nigerian customers can contact the Nigerian Competition and Consumer Protection Commission (NCCPC).
Customer experiences
Positive feedback
- Many customers praise helpful and professional customer-service agents who resolved identity-theft concerns.
- Some reviewers highlighted specific staff who provided courteous support and occasionally issued courtesy refunds.
Negative feedback
- Common complaints include difficulty cancelling online and the need to call customer care during U.S. hours.
- Several users report unexpected charges after trials or unclear enrollment, and strict or refused refund responses.
Practical takeaway
Expect to verify identity and request written confirmation upon cancellation; prepare for possible friction and keep records of all communications.
Documentation checklist
Identity and account proof
- Full name and email address used for the account.
- Account username or membership ID (if available).
- Government-issued ID (if requested to verify identity).
Billing and communication records
- Copy of recent billing statement showing the charge you want to dispute.
- Dates of enrollment, trial start, and any renewal charges.
- Saved emails or screenshots of cancellation requests and confirmations.
Common mistakes
Assuming app-store cancellation applies
Many users assume the Apple App Store or Google Play handles IdentityIQ subscriptions; IdentityIQ generally does not sell via those stores.
Not getting written confirmation
Failing to request email or written confirmation of cancellation can lead to continued charges or proof issues during disputes.
Missing timing and hours
Calling outside stated U.S. business hours may delay cancellation; plan for time-zone differences and record the call reference number.
Comparative recap
Quick feature comparison
The table below summarizes key practical points about cancellation and refunds for IdentityIQ.
Attention points
Use this recap to decide your cancellation route and what documentation you need to keep.
| Topic | IdentityIQ (practical) | Action for Nigerian customers |
|---|---|---|
| Cancel online | Possible in some U.S. jurisdictions via account page (not universally available). | Check account settings; if not present, call support and request written confirmation. |
| Cancel by phone | Call U.S. Customer Care 877-875-4347 during CT business hours. | Prepare ID details and note call time; request confirmation email. |
| Refund policy | Officially no refunds or prorated credits; exceptions rare. | Keep documentation and consider bank dispute or NCCPC complaint if charged unfairly. |
| App Store / Google Play | IdentityIQ does not typically sell through these stores; refunds handled by the store. | If charged via store, request refund from Apple/Google directly. |
After cancelling
Verify billing and access
Check your bank or card statements for any further charges in the billing cycle following cancellation.
Confirm that account access and alerts are set as you expect; contact support if billing continues.
Dispute and escalation options
- Request a chargeback through your card issuer if you believe charges are unauthorized.
- File a complaint with the Nigerian Competition and Consumer Protection Commission (NCCPC) for unfair practices.
- Keep all correspondence and screenshots to support disputes or complaints.
Helpful links
- How to cancel - summary
- Customer-care phone cancellation details
- App Store / Google Play refund notes
Address
Corporate address
Identity Intelligence Group, LLC
43454 Business Park Drive, Temecula, CA 92590, USA
Mail and cancellation correspondence
No separate dedicated mailing address for cancellations was found; use the customer-care phone number and official account tools to cancel.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.