Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ivacy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ivacy: Easy Method
What is Ivacy
Overview
Ivacy is a commercial virtual private network (VPN) service that routes your internet traffic through remote servers to enhance privacy and access geo-restricted content.
It is marketed to home and mobile users and offers apps for common platforms as well as browser extensions.
Service positioning
Ivacy promotes affordability, simple setup and customer support as key selling points.
The service has been reviewed and discussed across sites like Sitejabber and Reddit with mixed user feedback.
How to cancel Ivacy
If you subscribed via Apple App Store or Google Play
- Open your device's subscription settings (Apple ID subscriptions on iOS; Google Play Subscriptions on Android).
- Find the Ivacy subscription and cancel it from within the store; apps or support cannot cancel App Store/Play subscriptions for you.
- Confirm cancellation in the store UI and keep a screenshot or confirmation email for your records.
If you purchased via Ivacy website (web)
- Email support@ivacy.com from the account email with your VPN username and reason for canceling.
- You can also try Ivacy live chat for a cancellation request or guidance, but email is required for many refund processes.
- Include order ID or transaction details to speed up processing.
What happens when you cancel
Access after cancellation
When you cancel an active subscription it typically stops auto-renewal but you usually retain access until the paid period expires.
Access end dates depend on when you paid and the billing cycle; keep your account and confirmation emails for clarity.
Renewal and account status
Cancelling prevents future automatic charges; it does not always delete your account or stored preferences.
To remove account data you may need to request deletion specifically from support.
Data and logs
Ivacy's data retention and logging policies are described in their legal pages; retained information may include account and payment records.
Ask support for specifics if you want records erased or clarified after cancellation.
Will I get a refund?
Refund windows and policy
Ivacy provides a money-back guarantee: 30 days for yearly and longer plans; 7 days for monthly plans and the 7-day trial.
Refund requests must be made by email within the applicable guarantee period to qualify.
Exceptions and processing times
- Certain payment methods are excluded from refunds, including cryptocurrencies, BitPay, Perfect Money and Paymentwall.
- Refunds are usually processed within ~48 hours by Ivacy; card/bank refunds can take up to ~40 days to appear with your bank.
- Special trial offers (for example $0.99 trials) and some “special accounts” have had reported disputes - keep evidence and read terms closely.
See Ivacy's legal terms for full details: Ivacy legal.
Ivacy plans and pricing
Available plan types
Publicly available plans include monthly, annual and multi‑year (multi‑year/“lifetime”-style) subscriptions.
Exact local pricing in Nigerian Naira or EUR is not published; pay attention to displayed currency at checkout.
Pricing table
| Plan | Typical Duration | Price (EUR) |
|---|---|---|
| Monthly | 1 month | Varies |
| Annual | 12 months | Varies |
| Multi-year / Lifetime-style | Multi-year | Varies |
Your consumer rights in Nigeria
Cancellation and cooling-off
Under Nigerian consumer protection norms, consumers commonly have a cooling-off period (often 7 - 14 days) to cancel digital subscriptions.
Ivacy’s 7-day (monthly/trial) and 30-day (annual+) money-back windows align with these expectations in many cases.
Unfair terms and dispute options
Exclusions (payment methods excluded from refunds) or unclear “lifetime” definitions may be challenged as unfair or misleading under Nigerian consumer protection principles.
If you believe terms are deceptive, you can escalate complaints to local consumer protection authorities or seek legal advice.
Customer experiences
Positive feedback
Many users praise Ivacy for affordability, decent performance, easy setup and responsive support in some reports.
Reviews and summaries can be found on review platforms such as Sitejabber: Sitejabber Ivacy reviews.
Negative feedback
Common complaints include refund denials (including during money-back windows), inconsistent app stability and confusion over “lifetime” plans or migration to another provider.
Reddit threads discuss such issues and user experiences: Reddit discussion.
Documentation checklist
What to include when requesting cancellation or refund
- Your Ivacy account email and VPN username.
- Order ID or transaction reference from the original receipt.
- Payment method used and relevant transaction date.
- Clear reason for cancellation and a request for refund if applicable.
What to keep for records
- Copies/screenshots of purchase receipts and any confirmation emails.
- Chat transcripts or email correspondence with Ivacy support.
- Evidence of App Store/Play store subscription status when applicable.
Common mistakes
Cancelling in the wrong place
A frequent error is trying to cancel App Store or Google Play subscriptions via Ivacy support or website instead of through your device store settings.
Always check which platform handled your billing first.
Missing refund windows or documentation
Delaying your refund request past the money-back period or failing to include order details can lead to denial or delays.
Keep proof of purchase and act promptly within the 7- or 30-day windows.
Assuming “lifetime” is permanent
Some users expected indefinite service from “lifetime” deals and later faced limits; clarify terms and retention periods before relying on such offers.
If terms are unclear, ask support in writing and keep the reply as part of your records.
Comparative recap
Key comparison points
This table compares Ivacy against typical VPN provider practices to help you judge options quickly.
Summary table
| Feature | Ivacy | Typical VPN |
|---|---|---|
| Refund window | 30 days (annual+), 7 days (monthly/trial) | Commonly 30 days or 7 days depending on plan |
| Cancellation via app stores | Must cancel through Apple/Google store for store purchases | Same requirement for most VPNs when billed via stores |
| Refund exclusions | Some payment methods excluded (crypto, BitPay, Perfect Money, Paymentwall) | Many VPNs exclude certain irrevocable or third-party processors |
| Public pricing in local currency | Not published in EUR/NGN on site; USD pricing shown | Varies; some providers show local currency, others show USD |
| Reported support reliability | Mixed - responsive for many, but complaints about delays exist | Varies by provider; top providers often have reliable 24/7 chat |
After cancelling
Steps to take right after cancellation
- Confirm cancellation receipt and keep the confirmation email or screenshot.
- Remove the Ivacy app and revoke subscriptions in your device store if applicable.
- Monitor your bank or card statement for refund processing and timing.
Helpful links and next actions
Ivacy legal and refund terms: Ivacy legal.
For community feedback and experiences see Sitejabber: Sitejabber and Reddit threads such as user reports.
Address
Company headquarters (publicly listed)
Ivacy's publicly listed office address: PMG Pte. Ltd., 38 Beach Road #29-11 South Beach Tower, Singapore 189767.
Local contact notes for Nigeria
There is no Nigeria-specific postal or cancellation address publicly listed; use support@ivacy.com for email requests.
If you need local escalation, retain full documentation and consider contacting Nigerian consumer protection authorities for unresolved disputes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.