Cancel JETPACK online
Cancellation service #1 in Nigeria
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jetpack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jetpack: Easy Method
What is Jetpack
Overview
Jetpack is a plugin and service suite by Automattic that provides security, performance, backups and site management features for WordPress sites.
It bundles tools such as backups, malware scanning, performance optimization, and analytics into tiered plans sold via WordPress.com and platform app stores.
How it is provided
Jetpack is offered directly through WordPress.com accounts and as in-app subscriptions via Apple App Store and Google Play.
Some Nigerian hosts resell or bill Jetpack features locally (examples below) while Automattic remains the operator of the global service.
How to cancel Jetpack
Cancel via Web (WordPress.com)
- Log into your WordPress.com account.
- Go to Purchases.
- Select the Jetpack plan and click "Cancel [PLAN NAME]".
- If you are within Jetpack's refund window you may receive a refund; otherwise cancellation stops auto‑renewal and continues until the end of the paid period.
Cancel via mobile app stores
- App Store (iOS): Apple manages subscriptions; open Settings → Apple ID → Subscriptions and cancel Jetpack there.
- Google Play: Open Google Play Store → Menu → Subscriptions → find Jetpack → Cancel subscription.
- Follow the platform receipts and support flows for refunds, as Apple/Google policies apply to those purchases.
What happens when you cancel
Access and features
When you cancel, access to paid Jetpack features continues until the end of the current paid billing period unless a refund is issued.
After the paid period ends, paid features are disabled and the site reverts to the free tier (if available).
Renewal and data
Cancellation stops automatic renewal; it does not automatically delete your Jetpack account or site data hosted by Jetpack features.
Export or back up any data you need before the subscription ends; one‑click restores and cloud backups may be subject to Jetpack retention rules.
Will I get a refund?
Standard refund windows
- Annual plans (web purchases): Full refund eligible within 14 days of purchase.
- Monthly plans (web purchases): Full refund of the current month's charges if requested within 7 days.
Exceptions and processing
No refunds are available after the respective 14‑day (annual) or 7‑day (monthly) windows; cancellation will prevent renewal but access remains until expiration.
Refund timing can vary by payment provider; international payments from Nigeria may take longer to process depending on your bank or card issuer.
Jetpack plans and pricing
Local reseller pricing (Nigeria)
Below are example prices from a Nigerian host (Whogohost) for the Jetpack Backup plan as offered locally.
Plan table
| Plan | Price (NGN) | Period | Features |
|---|---|---|---|
| Jetpack Backup (Whogohost) | ₦2,500.00 | Monthly | Real-time cloud backups, 10GB storage, one-click restore, 30-day site archive & log |
| Jetpack Backup (Whogohost) | ₦30,000.00 | Annual | Same features as monthly, billed annually |
Your consumer rights in Nigeria
Jetpack policy summary
- Web purchases: 14‑day full refund for annual plans, 7‑day for monthly plans as Jetpack states in its billing FAQs.
- Outside those windows: cancellations stop auto‑renewal but do not produce prorated refunds; service remains until expiry.
Local considerations
Nigerian customers should be aware that banks and payment processors may take longer to return funds for refunds; timing varies by provider.
Platform purchases through Apple or Google are subject to their separate refund and consumer protection processes rather than Jetpack's web rules.
Customer experiences
Positive feedback
Some users praise Jetpack for reliability, performance improvements and responsive support in individual cases.
Reviews note strong features like backups and quick problem resolution from some support agents.
Negative feedback
Other users report inconsistent support responses, occasional feature problems (for example with media tools), and concerns about performance and pricing.
Community feedback includes complaints about perceived bloat and paywalls for previously free features; weigh these perspectives when deciding.
Documentation checklist
What to gather before contacting support
- Account email and WordPress.com username.
- Purchase receipt or invoice showing the charge date and plan name.
- Subscription ID or order number if available.
Additional useful items
- Payment method information (last 4 digits of card or payment provider).
- Screenshots of billing page, purchase confirmation, or the subscription entry in your account.
Common mistakes
Mistaking plugin removal for subscription cancellation
Deleting the Jetpack plugin from your WordPress site does not stop the subscription; you must cancel via WordPress.com, App Store or Google Play.
Expecting prorated refunds or immediate deactivation
Many users expect prorated refunds or instant loss of access after canceling; Jetpack only stops auto‑renewal and keeps access until the paid period ends unless a refund is granted.
Comparative recap
Quick method comparison
The table below summarizes cancellation steps, refund eligibility and post‑cancel access for each platform.
Comparison table
| Topic | Web (WordPress.com) | App Store (iOS) | Google Play |
|---|---|---|---|
| How to cancel | Log into WordPress.com → Purchases → Cancel plan | Settings → Apple ID → Subscriptions → Cancel | Google Play Store → Menu → Subscriptions → Cancel |
| Refund eligibility | Annual: 14 days; Monthly: 7 days (full refund if within window) | Handled by Apple; follow App Store refund rules | Handled by Google; follow Play Store refund rules |
| Access after cancel | Access continues until end of paid period; auto‑renewal stopped | Access continues per App Store billing period unless refunded | Access continues per Play Store billing period unless refunded |
After cancelling
Immediate steps
Keep copies of receipts and cancellation confirmations for your records and any dispute needed with your payment provider.
Verify that auto‑renewal is disabled in your WordPress.com account or app store to avoid unexpected charges.
Helpful links and follow‑up
- Jetpack billing & payment FAQs
- Jetpack billing, payments and cancellations support
- WordPress.com Purchases (manage subscriptions)
Address
Corporate correspondence
Automattic Inc.
60 29th Street #343, San Francisco, CA 94110, United States of America
Local notes
There is no separate Automattic postal address specific to Nigeria; use the global address above for formal correspondence.
For faster resolution of billing issues, use the online help pages and support forms linked above before sending postal mail.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.