Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Justanswer, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month without commitment
Send an e-Postclic to Justanswer
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Nigeria
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₦1,494.90 for 48 hours
then no commitment, ₦81,389.00 per month
to keep966649193710
Recipient
Justanswer
JustAnswer LLC 440 North Barranca Avenue, #7508
91723 Covina , United States of America
REF/2025GRHS4
Cancel JustAnswer: Easy Method
What is JustAnswer
Overview
JustAnswer is an online subscription service that connects users with professionals (doctors, lawyers, vets, tutors and other experts) for on-demand answers and advice.
The service operates via web and mobile apps and typically charges a recurring membership fee for ongoing access to experts.
How it is used
Users ask questions through the platform and communicate with vetted professionals for guidance, diagnostics, or other specialist assistance.
Memberships include features such as unlimited questions and 24/7 access depending on the plan and category.
How to cancel JustAnswer
Cancel on the web (desktop)
- Sign in at the JustAnswer website and go to My Account.
- Open the Membership panel and click "Cancel membership" to stop future charges.
- Note: Cancellation is effective at the end of the current billing period.
- Source: JustAnswer Help.
Cancel on mobile apps
- iOS app: Account → Manage Membership → Cancel Membership → confirm.
- Android app: Account → "Manage Your Membership" → Cancel Membership → confirm.
- If your membership was purchased via the App Store or Google Play, you must cancel through those platforms; JustAnswer cannot cancel third-party subscriptions.
- Source: JustAnswer Help and Terms of Service.
What happens when you cancel
Access after cancellation
When you cancel, your membership remains active until the end of the paid billing period.
You can continue to use the membership benefits until that expiry date.
Renewals and data
Automatic renewals stop after cancellation, so future billing will not occur beyond the current period.
Your account data and message history are typically retained per JustAnswer's standard policies; review the site's help or terms for specifics.
Will I get a refund?
Official refund policy
JustAnswer states that membership fees are non-refundable except where expressly provided in the Terms or required by applicable law.
Review the Terms of Service for any specific exceptions or changes: Terms of Service.
Exceptions and cancellations by JustAnswer
- If JustAnswer cancels a membership, they will refund the current period’s fee.
- If you believe you were misled about trial fees or auto-renewals, you may pursue a complaint, chargeback, or local consumer remedy (see consumer rights section).
- There is generally no blanket 14-day automatic refund right mentioned in their policy.
JustAnswer plans and pricing
Pricing summary
Below are estimated monthly membership tiers derived from public information and exchange conversions.
Exact prices in Nigeria were not publicly available for 2024 - 2025; use these as an approximate guide.
Plan details
| Plan | Estimated Monthly Price | Period | Features |
|---|---|---|---|
| Standard professional membership (doctors, vets) | approx. €50.50/month | Monthly | Unlimited questions, 24/7 access, app access, join fee €4.60 |
| Lawyer category membership | approx. €72.50/month | Monthly | Access to legal experts, same core benefits |
| Tutor category membership | approx. €115/month | Monthly | Access to tutors; one-time join fee approx. €23; higher-tier pricing |
Your consumer rights in Nigeria
Legal framework
Consumers in Nigeria are protected by the Consumer Protection Council Act and related regulations focused on fair trade and transparency.
These laws require clear disclosure of pricing, contract terms, and recurring charges to consumers.
Remedies available
- If you were misled about trial fees or auto-renewal, you may be entitled to a refund or corrective remedy under Nigerian consumer law.
- Options include filing a complaint with the Consumer Protection Council, requesting a bank chargeback, or pursuing civil remedies for misleading practices.
Customer experiences
Positive feedback
Many reviewers praise expert knowledge, helpful and patient professionals, and reasonably fast responses for real problems.
Users often report practical advice and satisfactory customer interactions for genuine expert consultations.
Negative feedback
Numerous complaints note unexpected subscription charges higher than advertised trial amounts and difficulty cancelling.
Reports on review sites and forums also describe resistance to refunds and perceived unclear signage around auto-renewals.
Documentation checklist
Essential items to collect
- Account email and username used with JustAnswer.
- Transaction receipts, billing statements and dates of charges.
- Screenshots of trial offers, ads, consent screens, and cancellation pages.
Supporting evidence for disputes
- Copies of communications with JustAnswer support (emails, chat transcripts).
- Bank or card statements showing the charge and any attempted refunds.
- App store or Google Play subscription records if purchased through those platforms.
Common mistakes
Assuming trial is free
Users sometimes assume a small trial fee is a one-off and miss that the service auto-renews at the full membership rate.
Always check the small print and confirmation emails for renewal dates and amounts.
Canceling in the wrong place
Many try to cancel at JustAnswer even though the subscription was bought through Apple or Google; those platforms must be used to cancel third-party app subscriptions.
Failure to cancel in the correct store leads to continued charges and frustration.
Comparative recap
Quick comparison
| Topic | JustAnswer (direct web/app) | App Store / Google Play purchases |
|---|---|---|
| How to cancel | Account → Membership panel → Cancel membership (web) or in-app Manage Membership | Cancel via Apple ID subscriptions or Google Play subscriptions settings |
| Refund policy | Fees generally non-refundable except as stated in Terms or by law; refunds if JustAnswer cancels | Refunds handled by Apple/Google for in-app purchases per their policies |
| Typical monthly price | Estimates: €50 - €115 depending on category | Same pricing applies; conversion and platform billing may vary |
| Ease of cancellation | Straightforward on web/app if subscription was purchased directly | Must use store platform which can add steps; JustAnswer cannot cancel for you |
After cancelling
Next steps
Keep confirmation of your cancellation and monitor your bank or card for any further charges during the remainder of the billing cycle.
Save any chat logs or receipts in case you need to dispute a post-cancellation charge.
Helpful links
- JustAnswer Help & Cancellation
- JustAnswer Terms of Service
- For disputes in Nigeria, consult the Consumer Protection Council or your bank about chargebacks and complaint procedures.
Address
Corporate headquarters
JustAnswer LLC
440 North Barranca Avenue, #7508, Covina, CA 91723, United States of America
Notes on contacting
Use the JustAnswer website help pages for account and membership support before sending postal queries.
For legal or formal complaints consider copying documentation and following the procedures described in the Terms of Service and local consumer law channels.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your JustAnswer membership on the web, sign in to your account, go to My Account, open the Membership panel, and click 'Cancel membership'. Your cancellation will take effect at the end of the current billing period.
JustAnswer's official refund policy states that membership fees are generally non-refundable, except as required by law or in specific cases outlined in their Terms of Service. If JustAnswer cancels your membership, they will refund the current period’s fee.
If you subscribed through the JustAnswer mobile app, you must cancel via the App Store or Google Play settings. For iOS, go to Account → Manage Membership → Cancel Membership. For Android, go to Account → Manage Your Membership → Cancel Membership.
Yes, after you cancel your JustAnswer membership, you will still have access to your account and its benefits until the end of the current billing period.
When you cancel your JustAnswer subscription, your account data and message history are typically retained according to JustAnswer's standard policies. For specifics, you may want to review their help section or Terms of Service.