Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kahoot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kahoot: Step-by-Step Guide
What is Kahoot
Overview
Kahoot is an online learning platform that offers interactive quizzes, lessons and games for classrooms, teams and families.
The service includes a free tier and paid subscriptions that add features for teachers, businesses and individual learners.
How people use it
Users create and join live quizzes ("kahoots"), assign self-paced challenges, and access content from the marketplace or AccessPass.
Paid plans unlock advanced reporting, collaboration tools and additional content or features.
How to cancel Kahoot
Cancel a web subscription
- Sign in at kahoot.com.
- Go to Account settings → Billing → Manage Subscription → Cancel Subscription.
- Confirm cancellation; renewal is stopped but access continues until the end of the current billing period.
- Support article: How to cancel a web subscription.
Cancel via mobile app stores
- If you subscribed through Apple App Store, Google Play or Amazon Appstore, manage and cancel the subscription in that app store.
- Kahoot cannot cancel subscriptions purchased through third-party stores; follow the store's subscription management interface.
- Support article: How to manage mobile subscriptions.
Cancel an AccessPass subscription
- Sign in on the web and go to Account settings → Billing → Manage your subscription (via Stripe) → Cancel Plan.
- Confirm cancellation; the subscription remains active until the end of the paid period with no refund for that period.
- Support article: How to cancel an AccessPass subscription.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription on the web or via AccessPass, your access to paid features continues until the end of the current billing period.
After the paid period ends, your account reverts to the free tier and paid features are disabled.
Renewal and future charges
Cancellation stops future automatic renewals, so you will not be charged for subsequent billing cycles.
Cancellation does not automatically refund amounts already paid for the current period.
Data and content
Your created kahoots and account data remain associated with your account unless you delete them manually or request deletion from support.
Access to purchased content (marketplace items or AccessPass content) may be lost after the subscription ends, depending on the product terms.
Will I get a refund?
General refund rule
Renewal fees already paid are generally non-refundable; cancelling stops future charges only.
For web and AccessPass cancellations, no refund is issued for the paid period that has already started.
14-day withdrawal right and exceptions
- Consumers generally have a 14-day right to withdraw from feature subscriptions and receive a full refund if they request cancellation in writing via support within 14 days, provided the service was not immediately delivered.
- Content subscriptions (AccessPass, marketplace content) are delivered immediately and are exempt from the 14-day right to withdraw; these typically cannot be refunded.
Third-party store purchases
- Subscriptions bought through Apple, Google or Amazon must follow those stores' refund policies.
- Kahoot cannot process refunds for purchases handled by third-party app stores; contact the app store for refund requests.
- Support article: Kahoot refund policy.
Kahoot plans and pricing
Summary
Publicly available local pricing for Nigeria is not published in the official sources used here.
For exact amounts please check your billing page or the relevant app store in Nigeria.
Common plan categories
| Plan | Typical price (check local billing) |
|---|---|
| Free | Varies |
| Bronze / Basic feature plan | Varies |
| Silver / Mid-tier feature plan | Varies |
| Gold / Premium feature plan | Varies |
| AccessPass / Content subscriptions | Varies |
Your consumer rights in Nigeria
14-day withdrawal
Under general consumer law, consumers in Nigeria can withdraw from feature subscriptions within 14 days for a full refund if the service has not been immediately delivered.
This applies when the purchased product is a feature subscription rather than immediately delivered content.
Immediate content exemption
- Content delivered immediately (e.g., AccessPass, marketplace content) is exempt from the 14-day withdrawal right.
- Sellers may require explicit consent to waive the withdrawal right when access begins immediately.
Third-party limitations and renewal rules
- Subscriptions bought via app stores are governed by the store's policies; Kahoot cannot directly control those refunds or cancellations.
- Renewal fees already paid are non-refundable; only future renewals are stopped on cancellation.
Customer experiences
Positive feedback
Many users praise Kahoot for making learning fun and easy to use in classrooms and family settings.
Users highlight the platform's simplicity, cross-age usability and engaging formats.
Negative feedback
Common complaints include limited features in the free tier and aggressive upselling toward paid plans.
Some users report frustration with cancellation processes, billing transparency and difficulty obtaining refunds in practice.
Documentation checklist
What to prepare before contacting support
- Your Kahoot account email and username.
- Proof of purchase or receipt showing date and payment method.
- Subscription type (web, AccessPass, or which app store was used).
Additional helpful items
- Order ID or invoice number from your billing page or app store receipt.
- Screenshots of billing charges, subscription status, or error messages.
Common mistakes
Canceling in the wrong place
A frequent mistake is attempting to cancel an App Store subscription from the Kahoot website. If you subscribed through Apple, Google or Amazon, you must cancel in that app store.
Attempting to cancel via the wrong interface can leave the subscription active and result in continued billing.
Assuming immediate refunds
Many users expect immediate refunds when they cancel mid-cycle; however, renewal fees already paid are typically non-refundable.
Expect access to continue until the paid period ends and prepare to provide documentation if you claim a 14-day withdrawal.
Comparative recap
Quick comparison
| Topic | Web subscription | App store subscription | AccessPass / Content |
|---|---|---|---|
| How to cancel | Account settings → Billing → Manage Subscription → Cancel | Cancel via Apple/Google/Amazon subscription management | Account settings → Billing → Manage your subscription (Stripe) → Cancel |
| Refunds | No refund for current paid period; 14-day withdrawal may apply for feature subscriptions | Refunds follow the app store's policy; Kahoot cannot issue these refunds | Generally non-refundable (content delivered immediately) |
| Access after cancel | Access remains until end of billing period | Access depends on store handling; usually until end of billing period | Access usually remains until the paid period ends; content may be lost afterward |
After cancelling
Next steps
Confirm cancellation by checking your billing page and email for confirmation messages.
Keep receipts and screenshots in case you need to request a refund or raise a dispute.
Where to get help
- Kahoot support articles: support.kahoot.com.
- Refund policy and terms: Kahoot terms and conditions.
- Contact the app store (Apple, Google, Amazon) if the purchase was made through their platform.
Address
Official address
Kahoot! ASA
Fridtjof Nansens plass 7
City and country
0160 Oslo
Norway
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.