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I hereby notify you of my decision to terminate the contract relating to the Kinemaster service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel KineMaster: Easy Method
What is KineMaster
Overview
KineMaster is a mobile and web video-editing app that offers multi-track editing, effects, transitions, chroma key, and an asset library for creators.
It is available on iOS, Android and via direct web purchases, with subscription plans that remove watermarks and unlock premium assets.
Main uses
Creators use KineMaster for quick mobile editing, motion graphics, and social content production thanks to its touch-friendly interface.
The app targets both casual users and prosumers who want professional-grade tools on phones and tablets.
How to cancel KineMaster
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID name, then tap Subscriptions.
- Find KineMaster in the list and tap Cancel Subscription.
- Confirm cancellation; Apple manages billing and KineMaster cannot cancel App Store subscriptions directly.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then tap Payments & subscriptions → Subscriptions.
- Select KineMaster and tap Cancel subscription.
- Google Play handles billing and cancellations for Android subscriptions.
Cancel via Web / Direct purchase
- If you purchased on KineMaster’s website or by email, you can cancel auto‑renewal via the KineMaster payment page.
- To request cancellation, email removeidentity@kinemaster.com.
- Cancellation will stop future renewals but does not automatically guarantee a refund.
What happens when you cancel
Access and features
After cancellation, you typically retain access to any paid features until the end of the current billing period.
Once the period ends, features tied to the subscription (no watermark, premium assets, cloud storage) will be disabled unless you resubscribe.
Renewal and billing
Cancelling stops automatic renewal at the next billing date; you are not charged after the active period ends.
For App Store and Google Play purchases, billing and renewals are controlled by Apple or Google, not by KineMaster directly.
Account data and storage
Your project files and local data remain on your device or KineCloud per KineMaster’s terms; access to KineCloud storage limits may change when subscription ends.
Export any important projects before access restrictions apply to avoid potential workflow interruption.
Will I get a refund?
App Store and Google Play refunds
Refunds for subscriptions purchased through Apple or Google must be requested through the relevant store’s refund process.
KineMaster defers refund handling for store purchases to Apple or Google, so follow the store’s instructions for requests.
Web / Direct purchase refunds
- KineMaster generally does not provide retroactive refunds for past charges on direct purchases.
- Cancellation of a direct purchase prevents future renewals but may not guarantee reimbursement for prior periods.
14‑day rights and exceptions
There is no clear automatic 14‑day cooling‑off right for in‑app subscriptions from KineMaster; refund outcomes depend on the store or KineMaster’s discretion.
If you believe there was misrepresentation or an unfair term, retain evidence and consider escalating via your payment provider or consumer authority.
KineMaster plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (Monthly) | €1.65 | Monthly | No Watermark, No Ads, Unlimited Premium Assets, 10GB KineCloud Storage |
| Premium (Annual) | €11.21 | Annual | No Watermark, No Ads, Unlimited Premium Assets, 10GB KineCloud Storage |
Notes on pricing
Prices above are taken from the Nigerian App Store and shown in euros as provided by the source data.
Local currency and exact amounts may vary with store pricing and exchange‑rate rounding on your device.
Your consumer rights in Nigeria
Platform and store rules
Purchases made through Apple or Google are governed by those platforms’ terms; Apple and Google control cancellation and refund policies.
The app developer (KineMaster) is usually not able to process store refunds directly for in‑store purchases.
Nigerian consumer law summary
- There is no specific statutory 14‑day cooling‑off right for in‑app subscriptions under Nigerian law.
- Rights and remedies are mainly governed by the app store policies and KineMaster’s own terms.
- If problems persist, keep evidence and consider escalating to the relevant consumer protection agency.
Escalation and evidence
Retain receipts, screenshots, timestamps and any email correspondence when disputing charges or seeking a refund.
You may escalate unresolved issues to your payment provider, bank, or a Nigerian consumer protection body if necessary.
Customer experiences
Positive feedback
Many users appreciate KineMaster’s mobile‑friendly interface, powerful editing features, and access to premium assets and effects.
Reviews often cite strong value for money and professional‑grade tools available on mobile devices.
Negative feedback
Some users report performance issues such as slow processing, crashes, and problems with large or complex projects.
Export limitations and occasional over‑removal by certain effects (e.g., magic remover) are also reported.
Support and billing complaints
There are reports of confusion around refunds and recurring charges, with some users redirected between Google/Apple and KineMaster support.
Keep careful records and follow the store’s refund flow first for quicker resolution of billed purchases.
Documentation checklist
What to keep
- Purchase receipt or order confirmation from Apple, Google Play, or KineMaster.
- Screenshots showing subscription status, renewal dates, and cancellation confirmations.
- Email copies of any correspondence with KineMaster or the app stores.
How to record actions
- Note the date and time of cancellation attempts and the exact steps you took.
- Save any reference numbers provided by Apple, Google, or KineMaster for follow‑up.
Common mistakes
Cancelling in the wrong place
A common error is attempting to cancel within the KineMaster app when the subscription is billed through Apple or Google.
Always check which store processed your payment and cancel via that store’s subscription management.
Assuming cancellation equals refund
Many users expect an immediate refund after cancelling; cancellation typically stops future billing but does not guarantee a refund for past charges.
Submit refund requests through the store and keep evidence to support your claim.
Not saving proof
Failing to save receipts or confirmation screenshots makes disputes harder to resolve with stores or consumer agencies.
Always capture confirmation pages and emails when you cancel or request a refund.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund process | Who handles billing |
|---|---|---|---|
| App Store (iOS) | Cancel via Settings → your Apple ID → Subscriptions. | Request refunds through Apple’s refund process. | Apple handles billing and subscription management. |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions. | Request refunds through Google Play’s refund process. | Google Play handles billing and subscription management. |
| Web / Direct | Cancel via KineMaster payment page or email removeidentity@kinemaster.com. | Refunds are at KineMaster’s discretion; retroactive refunds are generally not provided. | KineMaster handles direct billing for purchases made on its site. |
After cancelling
Next steps
- Export and back up any projects you need before your subscription access ends.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Useful links and escalation
- Manage subscriptions on Apple
- Manage subscriptions on Google Play
- KineMaster official website
- Email for direct cancellations: removeidentity@kinemaster.com
- If unresolved, consider contacting your payment provider or a Nigerian consumer authority such as the Federal Competition and Consumer Protection Commission: fccpc.gov.ng
Address
Corporate address
KineMaster Corporation
56 Baumoe‑ro 37‑gil, Seocho‑gu, Seoul, 06744, Republic of Korea
Notes
This is the corporate address listed for KineMaster; for billing and support, use the email address or the official website contact options provided above.
Keep copies of all communications when dealing with cancellations or refund requests.