Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lensa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lensa: Easy Method
What is Lensa
Overview
Lensa is a paid job-matching and photo-editing app/service that offers subscriptions and one-time packs for features such as unlimited access and magic avatar packs.
The app is available on iOS, Android (Google Play) and via the Lensa website, and subscriptions are managed through the store or Lensa account used to purchase.
Where it operates
Lensa serves users globally but is not headquartered in the EU/EEA; policy and refunds differ by platform and local law.
Purchases made through Apple or Google are controlled by those stores; web purchases are handled by Lensa's own billing system.
How to cancel Lensa
Cancel on iOS (App Store)
- Open the Lensa app on your iPhone or iPad.
- Go to Settings inside the app → Manage Subscriptions, or open your device Settings → Apple ID → Subscriptions and select Lensa.
- Tap Cancel Subscription and confirm; you should see a cancellation confirmation from Apple.
Cancel on Android (Google Play) and Web
- Google Play: Open Google Play Store → Menu → Subscriptions → select Lensa → Cancel subscription and follow prompts.
- Web: Log into your account at Lensa, go to My Account → Manage Account → Cancel subscription and follow the on‑screen steps; you will receive a confirmation email.
- Important: Simply uninstalling the app will not cancel the subscription. See the official steps: Lensa cancellation help.
What happens when you cancel
Access after cancellation
If you cancel a subscription it typically remains active until the end of the paid billing period, unless the store or Lensa states otherwise.
You usually retain access to paid features for the remainder of the current billing period after cancellation.
Renewal and data
Automatic renewal stops after cancellation so future charges should not occur from that billing cycle onward.
Your account and any stored data remain subject to Lensa's terms; deleting the app does not remove your account or billing information.
Will I get a refund?
App Store and Google Play purchases
Refunds for purchases made through Apple or Google must be requested from the respective store support and are subject to that store's policies.
Lensa cannot directly grant refunds for App Store or Google Play purchases. See the store's refund process for details.
Web purchases and exceptions
Web purchases are generally non-refundable under Lensa's policy, with no refunds or credits for unused periods in most cases.
Exception: Lensa may grant a refund for web subscriptions if requested within 14 calendar days of the transaction, or if local law requires a refund (e.g., certain consumer protections). See Lensa's refund policy: Lensa refund policy.
Paid trials are non-refundable, even if canceled during the trial period.
Lensa plans and pricing
Pricing summary
Prices listed on app stores may vary by market and currency. Below are example prices shown in EUR with approximate NGN conversions.
Conversions use the rate ~1 NGN = 0.00060 EUR (approximate reference); actual billed NGN amounts may differ.
Price table
| Plan | Price (EUR) | Approx. Price (NGN) | Period | Features |
|---|---|---|---|---|
| Membership | €6.42 | ≈ ₦10,700 | Annual (iOS listing) | Membership subscription |
| Unlimited Access (1 Week) | €0.78 | ≈ ₦1,300 | Weekly | Unlimited access for one week |
| Unlimited Access | €1.08 | ≈ ₦1,800 | Varies | Unlimited access (various durations) |
| Unlimited Access (low tier) | €0.42 | ≈ ₦700 | Varies | Lowest-tier unlimited access |
| Magic Avatars Pack 1 | €1.92 | ≈ ₦3,200 | One-time | Magic Avatars Pack |
| Magic Avatars Pack 14 | €2.94 | ≈ ₦4,900 | One-time | Magic Avatars Pack |
| Magic Avatars Pack 1 (bigger) | €4.14 | ≈ ₦6,900 | One-time | Magic Avatars Pack larger |
| Magic Avatars Pack 2 (largest) | €5.94 | ≈ ₦9,900 | One-time | Magic Avatars Pack largest |
Your consumer rights in Nigeria
Local law considerations
Because Lensa is not headquartered in the EU/EEA, EU 14‑day withdrawal rules may not apply automatically to Nigerian purchases.
However, local Nigerian consumer protection laws may provide rights that override Lensa's standard non‑refund terms in some situations.
Practical implications
Uninstalling the app does not cancel subscriptions; you must cancel via the store or your Lensa account to stop future charges.
If you believe local consumer protections apply, retain purchase receipts and contact Lensa support as well as local consumer authorities if needed.
Customer experiences
Positive feedback
Some Nigerian users praise Lensa's customer service. For example, a Trustpilot reviewer (Chinecherem ChukwumaNG) gave 5 stars and cited quick, helpful responses.
Positive experiences tend to focus on responsive support and satisfactory resolution of account issues for some users.
Negative feedback
Many users report irrelevant job referrals and poor job filtering, with listings that do not match qualifications or availability.
Other complaints include misleading or unavailable advertised jobs and some reports (on platforms like Reddit) describing spammy behaviour and unsolicited contact.
Documentation checklist
What to prepare before contacting support
- Account email and username used with Lensa.
- Transaction ID or receipt (from Apple, Google Play, or Lensa web receipt).
- Date of purchase and the billed amount shown on your statement.
- Screenshots of subscription settings or billing entries.
- Order confirmation emails or any correspondence from Lensa or the store.
Where to send documentation
- Use the support link in the app or the Lensa support article for cancellation steps: How to cancel Lensa subscription.
- For refunds related to store purchases, contact Apple or Google Play support with your receipt and transaction ID.
Common mistakes
Assuming uninstall cancels subscription
One frequent mistake is uninstalling the app and expecting subscription charges to stop. This does not cancel the billing agreement.
If you uninstall without cancelling, the subscription will continue and further charges may occur from the store.
Requesting refunds from the wrong place
Another error is asking Lensa to refund App Store or Google Play purchases directly; the store handles those transactions and refund requests must go through the store.
For web purchases, users sometimes assume automatic refunds; Lensa's web refunds are limited and often non‑refundable unless within the stated exception window.
Comparative recap
Quick comparison
This table summarizes the easiest cancellation path, who handles refunds, and key notes for each purchase channel.
Comparison table
| Method | How to cancel | Refunds handled by | Notes |
|---|---|---|---|
| App Store (iOS) | Apple ID Subscriptions or Lensa app → Settings → Manage Subscriptions | Apple | Request refunds via Apple Support; Lensa cannot process Apple refunds. |
| Google Play (Android) | Google Play Store → Subscriptions → Lensa → Cancel | Google Play | Refunds must be requested from Google Play support per their policy. |
| Web (Lensa website) | Log in → My Account → Manage Account → Cancel subscription | Lensa (web purchases) | Web refunds are generally non‑refundable unless requested within 14 days or legally required. |
After cancelling
Confirm cancellation
Check for a cancellation confirmation email from the store or from Lensa after you complete the cancellation steps.
If you do not receive confirmation, revisit your subscription settings in the store or Lensa account to verify cancellation.
Useful links
- How to cancel Lensa subscription: Lensa cancellation help
- Lensa refund policy and exceptions: Lensa refund policy
- Contact your platform (Apple/Google) support for store-purchase refunds.
Address
Corporate postal address
Primary corporate postal address (Lensa / Job platform):
17 West Gay Street, Suite 50, West Chester, Pennsylvania 19380, US
Other contact notes
If you need to send physical correspondence, use the address above and include clear account and transaction details to speed handling.
For DMCA or legal issues related to the Photo Editor app, Prisma Labs has a separate agent address; verify the correct recipient before sending legal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.