Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Liveplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel LivePlan: Easy Method
What is LivePlan
Overview
LivePlan is a web-based business planning and financial forecasting tool designed to help users create business plans, financial forecasts, and performance dashboards.
It offers step-by-step guidance, a One-Page Pitch Builder, sample plans, and an AI assistant to simplify plan creation and financial modelling.
Who uses it
Small business owners, startups, accountants, and advisors commonly use LivePlan to build plans and produce financial statements and forecasts.
The service integrates with accounting systems for performance tracking and is offered on monthly and annual plans billed in USD.
How to cancel LivePlan
Canceling a web (direct) subscription
- Sign in to your LivePlan account.
- Go to Account → Manage Account → Cancel Account.
- Follow the on-screen prompts to confirm cancellation.
Canceling subscriptions via app stores
- If you subscribed via the Apple App Store or Google Play, you must cancel through that platform’s subscription management.
- LivePlan cannot override App Store or Google Play billing rules; follow Apple or Google support pages for steps.
What happens when you cancel
Access and billing
After cancelling a direct web subscription, your access typically continues until the end of the current paid period.
Once cancelled, you will not be billed again at the next renewal date.
Data retention and export
LivePlan does not guarantee data retention after your paid period ends, so export or back up your plans and financials before cancellation completes.
It is recommended to download PDFs, spreadsheets, or copies of any important content prior to losing access.
Will I get a refund?
35-day money-back guarantee (direct subscriptions)
LivePlan offers a 35-day money-back guarantee for subscriptions bought directly on the web.
Cancellation by itself does not automatically trigger a refund; you must contact Customer Advocacy by email, chat, or phone within the 35-day period to request a refund.
After 35 days and other refund rules
- After the 35-day period, cancelling stops future billing but the current paid term is non-refundable.
- There are no refunds or pro-rated credits for partial months after this period.
- If you subscribed through Apple or Google, refund rules of those platforms apply and LivePlan cannot override them.
LivePlan plans and pricing
Pricing summary
Prices below are listed in USD and reflect the main plans and promotional annual options commonly shown by LivePlan.
Check LivePlan’s site for the latest offers and regional availability.
Plans table
| Plan | Price | Period | Key features |
|---|---|---|---|
| Standard | $20.00 | Monthly | Automatic Financial Statements, Full Financial Forecast, One-Page Pitch Builder, Step-By-Step Instructions, 550+ Sample Plans, LivePlan Assistant |
| Premium | $40.00 | Monthly | Full Financial Forecast, Industry Benchmark Data, Performance Dashboards, “What-if” Scenarios, Syncs with Xero & QuickBooks, Step-By-Step Instructions |
| Annual (Standard) | $11.66/month (≈$140/year) | Annual | Same as Standard |
| Annual (Promotional Standard) | $12.00/month (billed $144/year) | Annual | Same as Standard (with possible discount) |
| Annual (Promotional Premium) | $24.00/month (billed $288/year) | Annual | Same as Premium (with possible discount) |
Your consumer rights in Nigeria
General applicability
LivePlan’s published terms and refund policies apply globally, but they may be subject to limitations under local law.
Their Terms of Service note that some jurisdictions do not allow limitations on implied warranties or certain disclaimers.
Nigerian consumers
In Nigeria, consumer protection laws such as those addressing unfair contract terms or unfair practices may provide additional rights beyond LivePlan’s policies.
Specific statutory guidance was not located in the sources provided; users should consult local consumer protection authorities or a legal adviser for precise rights and remedies.
Customer experiences
Positive feedback
Users commonly praise LivePlan for its intuitive interface, clear step-by-step guidance, and useful financial forecasting capabilities.
Support is often described as responsive and helpful by many customers.
Common criticisms
Negative feedback frequently mentions limited customization of report formatting and visuals, plus occasional technical bugs.
Some customers report billing issues such as unexpected recurring charges or poor experiences when seeking refunds after trials.
Documentation checklist
What to prepare before contacting support
- Account email address and username used with LivePlan.
- Order or invoice number and the date of the last charge.
- Payment method details (last four digits, payment platform used).
- Screenshots of billing statements or the subscription page if relevant.
Additional useful items
- Exported copies of your plans and financial data (PDFs, spreadsheets).
- Clear statement of the refund request (dates and reason).
- Any communication history with support or the app store if applicable.
Common mistakes
Assuming cancellation equals refund
Many users assume that cancelling a subscription automatically triggers a refund; LivePlan requires you to request refunds within the 35-day guarantee window.
Without contacting Customer Advocacy within that period, refunds are unlikely.
Missing the correct cancellation path
Users who subscribed via Apple or Google sometimes try to cancel on the web and remain charged because app-store subscriptions must be managed through those stores.
Also, failing to export data before access ends can result in loss of content or plans - do backups before cancelling.
Comparative recap
At-a-glance comparison
The table below compares the main LivePlan offerings to help you decide which plan matched your needs before cancelling or re-subscribing.
Comparison table
| Plan | Price | Billing | Main advantages |
|---|---|---|---|
| Standard (Monthly) | $20.00 | Monthly | Good for solo users needing financial statements and basic forecasting. |
| Premium (Monthly) | $40.00 | Monthly | Includes benchmarking, performance dashboards, and accounting syncs for advanced needs. |
| Annual (Standard) | $11.66/month (~$140/year) | Annual | Lower effective monthly cost for budget-conscious users who commit annually. |
| Promotional Annual Plans | $12.00/month or $24.00/month (billed annually) | Annual | Occasional promotional pricing; same core features as respective tiers. |
After cancelling
Immediate next steps
Export and save copies of all plans, financials, and reports before access ends.
Confirm the cancellation by checking your account status and any final billing confirmations.
Where to get help and links
- How to cancel your LivePlan account (LivePlan Help)
- LivePlan’s Money-Back Guarantee (LivePlan Help)
- LivePlan Terms of Service
Address
Company headquarters
Palo Alto Software, Inc.
44 West Broadway, Suite 500, Eugene, Oregon 97401, United States
Notes on contacting from Nigeria
No specific Nigerian postal address for cancellation was found in the available sources; use the web account cancellation route or LivePlan’s support channels for fastest resolution.
If you need local consumer guidance, consult Nigerian consumer protection authorities or legal counsel for help interpreting local rights and remedies.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.