Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Logmein service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel LogMeIn: Step-by-Step Guide
What is LogMeIn
Overview
LogMeIn (also branded as GoTo for some products) provides remote‑access and remote‑support software such as LogMeIn Pro and Rescue.
Services include remote control, file access, device diagnostics, and add‑ons for mobile support and password management.
Typical use cases
Individuals use LogMeIn to access home or office computers remotely and to share files securely.
Businesses use Rescue for technical support, diagnostics and remote device assistance for customers or staff.
How to cancel LogMeIn
Primary requirement
You cannot cancel LogMeIn subscriptions online. Cancellation or turning off auto‑renewal requires contacting LogMeIn Customer Support directly.
This applies regardless of whether you subscribed via the web, App Store, or Google Play.
Step‑by‑step cancellation
- Locate your account details: subscription ID, registered email, invoice or order number.
- Open LogMeIn support pages: Cancel or change Rescue subscription.
- Contact Customer Support through the methods shown on the support site (support form or official contact channels).
- Request cancellation or to turn off auto‑renewal and confirm the effective date.
- Keep written confirmation (email or support ticket) showing the cancellation request and any next billing date or end of term.
- If you have a fixed‑term contract, contact support at least 30 days before renewal to avoid charges for the next term.
What happens when you cancel
Access and service end date
Cancelling turns off auto‑renewal but does not end your current paid access immediately.
Your subscription remains active until the end of the paid term or billing period you already paid for.
Data and account effects
Your account data, settings, and saved files typically remain available until the subscription expires or LogMeIn's data retention terms apply.
After expiration you may lose remote access, LastPass licenses included with some plans, and stored files unless you export them beforehand.
Will I get a refund?
Official refund policy
GoTo/LogMeIn maintains a no‑refund policy. Cancellation does not trigger prorated refunds for unused time within the billing term.
If you cancel mid‑term, service continues until the period ends but you will not receive money back for remaining time.
Possible exceptions and alternatives
- If terms were not clearly disclosed at purchase, you may have grounds to dispute the charge under Nigerian consumer laws.
- If you bought via the App Store or Google Play, use their refund request systems (their platform rules may allow refunds independent of GoTo).
- Contact your payment provider or bank to dispute an unauthorised or unclear charge if necessary.
LogMeIn plans and pricing
Pricing note
Exact local pricing for Nigeria in EUR was not found. The table shows approximate USD prices from public sources.
Use invoice or vendor quote for precise local billing and currency.
Plans table
| Plan | Approx. price (USD) | Billing period | Key features |
|---|---|---|---|
| LogMeIn Pro (Individuals) | $30 / month (approx.) | Monthly | Access up to 2 computers, LastPass Premium, file storage, remote access |
| LogMeIn Pro (Power Users) | $70 / month (approx.) | Monthly | Same as Individuals + 3 LastPass Premium licenses |
| LogMeIn Pro (Small Business) | $129 / month (approx.) | Monthly | Same as Power Users + 5 LastPass Premium licenses |
| LogMeIn Rescue | $108.25 / month (approx.) | Monthly (billed annually) | Remote device support, control, diagnostics; mobile add‑on available |
| Rescue Mobile Support Add‑on | $37.50 / month (approx.) | Monthly (billed annually) | Adds mobile device support |
Your consumer rights in Nigeria
Relevant law
Nigeria's Federal Competition and Consumer Protection Act 2018 gives consumers rights to fair treatment, information and redress.
These rights support transparent notices about pricing, renewal and refund terms at point of sale.
Practical implications
- Express no‑refund policies that were clearly communicated at purchase are often enforceable, but unclear disclosure may be challengeable.
- If terms were not properly disclosed (for example on App Store / Google Play), you can pursue a dispute on the basis of misleading or unfair practices.
- Platform purchases can use the App Store or Google Play refund routes; GoTo's no‑refund stance does not prevent platform refunds handled by the store.
Customer experiences
Positive summaries
Some long‑term users praise LogMeIn for reliable remote access and useful features for monitoring devices and retrieving files.
Performance and functionality are often highlighted as strengths in positive reviews.
Negative summaries
- Many users report difficulty cancelling and a lack of online cancellation options.
- Complaints include unexpected auto‑renewal charges, refusal of refunds, and unclear cancellation notices or acknowledgement.
Documentation checklist
Before contacting support
- Account email and username used with LogMeIn.
- Subscription or invoice number and the date of last payment.
- Proof of purchase (receipt, App Store/Play order ID if applicable).
When you contact support
- Take screenshots of billing, renewal notices, or the subscription page showing terms.
- Save all correspondence and request a written confirmation or ticket number for cancellation.
- Record the date you requested cancellation and any stated effective date.
Common mistakes
Assuming online cancellation is available
Many users expect a simple web button to cancel. LogMeIn requires contact with Customer Support, so relying on an online control panel can delay cancellation.
Missing renewal windows and expecting refunds
Waiting until after renewal or missing the 30‑day notice for fixed‑term contracts often results in being charged for the next term.
Expecting a refund after renewal is a common error because GoTo's official policy is no refunds.
Comparative recap
Quick comparison
The table below compares key practical differences between cancelling directly with LogMeIn and using App Store/Google Play channels.
Comparison table
| Topic | Direct with LogMeIn (GoTo) | App Store / Google Play |
|---|---|---|
| How to cancel | Contact Customer Support; no online cancellation. | Use the store's subscription management; store may also forward request to developer. |
| Refund policy | Official no‑refund policy; no prorated refunds. | Store refund rules may allow refunds (time limits vary by platform). |
| Auto‑renewal reminders | Users report reminders are not always sent; check invoices. | App stores may send their own renewal notices; check store settings. |
| Support needed | Yes - direct contact required to cancel or turn off auto‑renewal. | Less direct support needed; store handles subscription control and refunds. |
| Best route in Nigeria | Contact LogMeIn support and keep written confirmation; consider registered mail if needed. | If purchased via store, attempt refund via App Store / Google Play first, then contact LogMeIn if needed. |
After cancelling
Confirmations and follow up
Keep the written confirmation or support ticket showing your cancellation and the date your subscription will end.
Check your next bank or card statement to ensure no further charges occur after the confirmed end date.
Helpful links and next steps
- Cancel or change Rescue subscription
- How to modify your LogMeIn subscription
- If you purchased via App Store or Google Play, use the store's refund request mechanism or support pages.
- Contact your payment provider to dispute unauthorised charges if needed.
Address
Corporate billing address
For registered mail or formal notices you can use the US corporate address.
Mailing details
LogMeIn, Inc.
320 Summer Street
Boston, Massachusetts 02210
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.