Cancel Loom: Easy Method to Terminate Your Subscription

What is Loom

Overview

Loom is a video messaging and screen-recording service for teams and individuals that lets users record, share, and comment on short videos from their browser or app.

It is commonly used for tutorials, updates, feedback, and asynchronous communication across organisations and projects.

Where it is managed

Loom plans and billing are managed on Loom.com for direct purchases, and via Apple App Store or Google Play for mobile subscriptions bought through those platforms.

Cancellation and refund rules differ depending on where the subscription was purchased.

How to cancel Loom

Cancel on the web (Loom.com)

• Log into Loom on the web at loom.com.
• Go to Workspace Settings → Plan & Billing → Manage Subscription.
• Choose Downgrade to Starter or Cancel and follow the prompts to confirm.
• Note that cancellation takes effect at the end of your current billing cycle; you keep access until then.

Cancel on mobile app stores

• iOS (App Store): Subscriptions purchased via Apple must be cancelled through your Apple ID subscriptions in the App Store. Deleting the Loom app does not cancel the subscription.
• Android (Google Play): Subscriptions purchased via Google Play must be cancelled through the Google Play Store subscriptions screen. Deleting the app or cancelling in Loom will not stop renewals.

What happens when you cancel

Access after cancellation

When you cancel a Loom subscription bought on Loom.com, the cancellation is scheduled but your paid access remains until the end of the current billing period.

After the billing period ends, your workspace will revert to the Starter level or the default free tier you selected.

Data, content and renewal

Your videos and account data remain associated with your account; paid features are removed at the period end according to Loom's policies.

Renewal stops after the current billing cycle; Loom does not automatically prorate or credit unused time when cancelling.

Will I get a refund?

Standard refund policy

Loom generally does not offer prorated refunds for early cancellations; cancellation takes effect at the end of the paid period and access continues until then.

For purchases made on Loom.com, charges older than 90 days are not eligible for refund under Loom's billing policy.

Platform-specific refund limits

For purchases routed through Atlassian.com, Loom's policy cites no refunds for charges over 30 days old.

If you bought via Apple or Google, refunds and dispute handling are subject to Apple or Google Play policies and processes.

Loom plans and pricing

Available plan tiers

Publicly available price details for Loom plans in Nigeria (in EUR) are not provided in Loom's materials reviewed here.

Loom's official pricing is normally listed in USD on Loom.com; localized EUR pricing for Nigeria was not found.

Summary table

Your consumer rights in Nigeria

Relevant law

Nigerian consumers are protected under laws such as the Federal Competition and Consumer Protection Act (FCCPA), which provides rights to fair treatment and clear contract terms.

These laws can apply where services are misrepresented or defective and may affect refund or complaint processes.

Practical steps for Nigerian users

• Keep copies of receipts, subscription confirmations, and cancellation attempts.
• If you experience billing disputes or unresponsive support, consider contacting local consumer protection authorities under the FCCPA.

Customer experiences

Positive feedback

Some users report Loom is a simple, effective product for quick video messages and asynchronous communication.

Ease of recording and sharing short videos is commonly praised.

Negative feedback

Users also report glitches such as videos failing to load, app instability, and usability issues in some cases.

There are frequent reports of billing frustrations: being charged after cancelling, lack of renewal reminders, and difficulty obtaining refunds or helpful customer support.

Documentation checklist

What to gather before cancelling

• Account email and workspace name used with Loom.
• Subscription confirmation or receipt showing purchase date and billing cycle.
• Screenshots or records of cancellation attempts and any communication with support.

What to keep after cancelling

• Final invoice or cancellation confirmation email.
• Records of auto-renewal notices or unexpected charges for dispute purposes.
• Copies of any correspondence with Loom, Apple, Google Play, or payment providers.

Common mistakes

Assuming deleting the app cancels subscription

One common error is deleting the Loom mobile app and assuming the subscription will stop. Subscriptions bought through Apple or Google must be cancelled through the respective store.

Deleting the app does not stop future renewals or billing.

Not confirming cancellation and missing receipts

Another frequent mistake is not confirming the cancellation flow on Loom.com and failing to save the confirmation or final invoice.

Without confirmation records, disputing later charges or requesting refunds is harder.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Save any confirmation emails and monitor your bank or card statement for further charges during and after the billing period.

If you notice unexpected charges after cancellation, gather documentation and contact the billing provider or Loom support promptly.

Helpful links

• Loom Help Center
• Manage subscriptions on iPhone or iPad (Apple)
• Cancel or change a subscription (Google Play)
• For consumer protection guidance in Nigeria, search for the Federal Competition and Consumer Protection Commission (FCCPC) or local consumer authorities.

Address

Loom headquarters

140 2nd Street 3rd Floor, San Francisco, California 94105, US.

Notes on legal entities

There may be multiple legal entities or registered addresses for Loom in different jurisdictions. For billing or legal inquiries, refer to the contact and billing information provided in your account or contract.