Cancel LOOX online
Opsigelses tjeneste Nr. 1 i Denmark
4.9Calculated on 5.6K reviews
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Loox tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancel Loox: Easy Method
What is Loox
Short description
Loox is a photo-review and social-proof app used by Shopify merchants to collect and display customer reviews with photos. It integrates with Shopify stores to show review widgets on product and collection pages.
Who uses it
Merchants of varying sizes use Loox for visual reviews, customizable widgets, and multi-language support. It is delivered as a SaaS app billed through Shopify’s billing system.
How to cancel Loox
Cancel via Shopify (web)
- Open your Shopify admin and go to Apps.
- Find Loox in the list and choose Uninstall or Remove app to stop future charges immediately.
- See the official removal guide: Loox removal help.
Important notes about app stores and paused stores
- Loox billing is managed via Shopify billing on the web; it cannot be cancelled through the Apple App Store or Google Play. See billing info: App charges and billing.
- If you deactivate or pause your Shopify store, Shopify typically stops app charges, but if Loox remains installed charges may resume when the store is reactivated.
What happens when you cancel
Billing and access
Uninstalling Loox from Shopify will stop future billing immediately in most cases.
Any charges already generated (pending invoices) may still be processed by Shopify even after uninstall; these are not always reversible.
Data and widget behaviour
After removal your review widgets will stop displaying on the storefront and access to Loox admin features will end.
If you reinstall later, previously stored reviews may remain in your Loox account depending on retention policies; confirm with Loox support before assuming data persistence.
Will I get a refund?
Official refund stance
Loox offers a 14-day free trial; cancelling within the trial avoids charges for the subscription period.
Refunds after a paid billing cycle are not automatic and generally are not offered as standard policy.
Exceptions and how to request a refund
- Contact Loox support to request a refund; they handle refunds on a case-by-case basis.
- If you deactivated your store but charges continued, contacting Loox support may result in cancellation and a possible refund; include details and invoices when you reach out.
Loox plans and pricing
Published pricing scope
Loox publishes pricing in USD globally; there is no official local currency pricing for Nigeria publicly available.
Because official plan details and country-specific prices are not provided in the source data, the table below uses a general placeholder.
Pricing table
| Plan | Price (USD) | Billing | Notes |
|---|---|---|---|
| Starter | Varies | Varies | See Shopify billing for exact USD charges. |
| Standard | Varies | Varies | Features and usage-based items may affect final charge. |
| Advanced | Varies | Varies | Higher-tier features and support; billed via Shopify. |
Your consumer rights in Nigeria
General distance-selling principles
Under general e-commerce consumer protection norms, buyers often have a cooling-off period for distance services; digital services can differ in treatment from physical goods.
Loox is a digital service; rights to cancellation and refund may therefore differ from those for physical products.
Local action steps
- Check the National Consumer Protection Council (or equivalent Nigerian authority) resources for e-commerce guidance.
- If you believe billing was unfair or opaque, gather invoices and contact Loox support first, then escalate to local consumer agencies if needed.
Customer experiences
Positive feedback
Many merchants rate Loox highly for its photo-review widgets, ease of use, multi-language support, and responsive customer service.
Users commonly praise Loox’s responsiveness and practical help with integration and customization tasks.
Negative feedback
Common complaints include unexpected or opaque billing, such as charges for perceived unused features.
Other issues reported are pricing that can rise quickly for smaller stores and confusion over detailed pricing breakdowns.
Documentation checklist
What to prepare before contacting support
- Your Shopify store name and URL.
- Store admin email and contact details used for the Loox account.
- Dates of installation, cancellation attempt, and any relevant screenshots of invoices or billing notices.
- Order/invoice IDs from Shopify showing the Loox charge(s).
When escalating
- Include a concise timeline of events (install, trial end, billing date, uninstall date).
- Keep copies of all communications with Loox and Shopify support for reference.
Common mistakes
Assuming app-store cancellation works
Merchants sometimes try to cancel through the Apple App Store or Google Play; Loox billing is handled via Shopify and must be cancelled on the Shopify web admin.
Deactivating store but leaving app installed
Some merchants deactivate or pause the Shopify store but do not uninstall Loox. Charges may resume if the store is reactivated, so uninstall the app to stop future billing.
Not saving billing evidence
Failing to capture invoices or billing screenshots makes refunds or disputes harder to pursue.
Comparative recap
Quick comparison overview
The table below summarizes Loox’s strengths and common concerns compared with typical review-app alternatives on Shopify.
Read before deciding
| Topic | Loox | Typical alternatives |
|---|---|---|
| Feature set | Strong photo-review widgets and customisation. | Many alternatives offer similar widgets; features vary by plan. |
| Pricing clarity | Mostly USD pricing via Shopify; some merchants report opaque usage fees. | Alternatives may show clearer tiered pricing but also differ in add-ons. |
| Cancellation | Cancelled via Shopify admin; cannot cancel via app stores. | Most Shopify apps follow similar cancellation flows via Shopify. |
| Support | Generally responsive and helpful according to many users. | Support quality varies widely among competitors. |
After cancelling
Follow-up actions
Confirm in Shopify admin that Loox no longer appears in your Apps list and check your upcoming billing statements for unexpected charges.
Keep records of the uninstall date and any confirmation messages for disputes.
Helpful links and contacts
- Loox removal guide: How do I remove Loox from my store?
- Loox billing info: App charges and billing
- Shopify community discussion on cancellation: Shopify community thread
Address
Developer / business address
207, NEW ANAJ MANDI, HISAR, Hisar, Hisar, Haryana, 125001
Notes on the address
This address is listed in public business records and developer listings; contact support via the Loox help links above for account-specific enquiries.
Lignende opsigelses tjenester
FAQ
Vigtig advarsel vedrørende tjenestens begrænsninger
I gennemsigtigheds- og forebyggelseshensigt er det væsentligt at minde om begrænsningerne, der er forbundet med enhver dematerialiseret forsendelsestjeneste, selv når den er tidsstemplet, sporet og certificeret. Garantierne vedrører afsendelsen og det tekniske bevis, men aldrig modtagerens adfærd, omhu eller beslutninger.
Bemærk, Postclic kan ikke:
- garantere, at modtageren modtager, åbner eller tager kendskab til din e-post.
- garantere, at modtageren behandler, accepterer eller udfører din anmodning.
- garantere nøjagtigheden eller fuldstændigheden af det indhold, der er skrevet af brugeren.
- garantere gyldigheden af en forkert eller ikke opdateret adresse.
- forhindre modtagerens anfægtelse af brevets juridiske betydning.