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Cancel LOOX
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Loox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Loox: Easy Method
What is Loox
Short description
Loox is a photo-review and social-proof app used by Shopify merchants to collect and display customer reviews with photos. It integrates with Shopify stores to show review widgets on product and collection pages.
Who uses it
Merchants of varying sizes use Loox for visual reviews, customizable widgets, and multi-language support. It is delivered as a SaaS app billed through Shopify’s billing system.
How to cancel Loox
Cancel via Shopify (web)
- Open your Shopify admin and go to Apps.
- Find Loox in the list and choose Uninstall or Remove app to stop future charges immediately.
- See the official removal guide: Loox removal help.
Important notes about app stores and paused stores
- Loox billing is managed via Shopify billing on the web; it cannot be cancelled through the Apple App Store or Google Play. See billing info: App charges and billing.
- If you deactivate or pause your Shopify store, Shopify typically stops app charges, but if Loox remains installed charges may resume when the store is reactivated.
What happens when you cancel
Billing and access
Uninstalling Loox from Shopify will stop future billing immediately in most cases.
Any charges already generated (pending invoices) may still be processed by Shopify even after uninstall; these are not always reversible.
Data and widget behaviour
After removal your review widgets will stop displaying on the storefront and access to Loox admin features will end.
If you reinstall later, previously stored reviews may remain in your Loox account depending on retention policies; confirm with Loox support before assuming data persistence.
Will I get a refund?
Official refund stance
Loox offers a 14-day free trial; cancelling within the trial avoids charges for the subscription period.
Refunds after a paid billing cycle are not automatic and generally are not offered as standard policy.
Exceptions and how to request a refund
- Contact Loox support to request a refund; they handle refunds on a case-by-case basis.
- If you deactivated your store but charges continued, contacting Loox support may result in cancellation and a possible refund; include details and invoices when you reach out.
Loox plans and pricing
Published pricing scope
Loox publishes pricing in USD globally; there is no official local currency pricing for Nigeria publicly available.
Because official plan details and country-specific prices are not provided in the source data, the table below uses a general placeholder.
Pricing table
| Plan | Price (USD) | Billing | Notes |
|---|---|---|---|
| Starter | Varies | Varies | See Shopify billing for exact USD charges. |
| Standard | Varies | Varies | Features and usage-based items may affect final charge. |
| Advanced | Varies | Varies | Higher-tier features and support; billed via Shopify. |
Your consumer rights in Nigeria
General distance-selling principles
Under general e-commerce consumer protection norms, buyers often have a cooling-off period for distance services; digital services can differ in treatment from physical goods.
Loox is a digital service; rights to cancellation and refund may therefore differ from those for physical products.
Local action steps
- Check the National Consumer Protection Council (or equivalent Nigerian authority) resources for e-commerce guidance.
- If you believe billing was unfair or opaque, gather invoices and contact Loox support first, then escalate to local consumer agencies if needed.
Customer experiences
Positive feedback
Many merchants rate Loox highly for its photo-review widgets, ease of use, multi-language support, and responsive customer service.
Users commonly praise Loox’s responsiveness and practical help with integration and customization tasks.
Negative feedback
Common complaints include unexpected or opaque billing, such as charges for perceived unused features.
Other issues reported are pricing that can rise quickly for smaller stores and confusion over detailed pricing breakdowns.
Documentation checklist
What to prepare before contacting support
- Your Shopify store name and URL.
- Store admin email and contact details used for the Loox account.
- Dates of installation, cancellation attempt, and any relevant screenshots of invoices or billing notices.
- Order/invoice IDs from Shopify showing the Loox charge(s).
When escalating
- Include a concise timeline of events (install, trial end, billing date, uninstall date).
- Keep copies of all communications with Loox and Shopify support for reference.
Common mistakes
Assuming app-store cancellation works
Merchants sometimes try to cancel through the Apple App Store or Google Play; Loox billing is handled via Shopify and must be cancelled on the Shopify web admin.
Deactivating store but leaving app installed
Some merchants deactivate or pause the Shopify store but do not uninstall Loox. Charges may resume if the store is reactivated, so uninstall the app to stop future billing.
Not saving billing evidence
Failing to capture invoices or billing screenshots makes refunds or disputes harder to pursue.
Comparative recap
Quick comparison overview
The table below summarizes Loox’s strengths and common concerns compared with typical review-app alternatives on Shopify.
Read before deciding
| Topic | Loox | Typical alternatives |
|---|---|---|
| Feature set | Strong photo-review widgets and customisation. | Many alternatives offer similar widgets; features vary by plan. |
| Pricing clarity | Mostly USD pricing via Shopify; some merchants report opaque usage fees. | Alternatives may show clearer tiered pricing but also differ in add-ons. |
| Cancellation | Cancelled via Shopify admin; cannot cancel via app stores. | Most Shopify apps follow similar cancellation flows via Shopify. |
| Support | Generally responsive and helpful according to many users. | Support quality varies widely among competitors. |
After cancelling
Follow-up actions
Confirm in Shopify admin that Loox no longer appears in your Apps list and check your upcoming billing statements for unexpected charges.
Keep records of the uninstall date and any confirmation messages for disputes.
Helpful links and contacts
- Loox removal guide: How do I remove Loox from my store?
- Loox billing info: App charges and billing
- Shopify community discussion on cancellation: Shopify community thread
Address
Developer / business address
207, NEW ANAJ MANDI, HISAR, Hisar, Hisar, Haryana, 125001
Notes on the address
This address is listed in public business records and developer listings; contact support via the Loox help links above for account-specific enquiries.