Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lucidchart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lucidchart: Easy Method
What is Lucidchart
Overview
Lucidchart is a cloud-based diagramming and visual collaboration tool used to create flowcharts, org charts, wireframes, and other diagrams.
It is offered as a freemium product with paid plans that add features, collaborative tools, and higher usage limits.
Core features
Lucidchart includes real-time collaboration, templates, shape libraries, and integrations with common productivity apps.
Paid plans unlock additional editors, shapes, data linking, and administrative controls for teams and enterprises.
How to cancel Lucidchart
Cancel via Lucid website (recommended)
- Sign in to your Lucidchart account on the web.
- Open the Plans & Billing page in your account settings.
- Click the three-dot menu next to the product or plan you want to stop.
- Select "Cancel this plan" and follow the on-screen prompts to confirm.
Cancel by contacting support
- If you cannot cancel in the dashboard, contact Lucid billing or support by email or the contact form.
- Provide account email, subscription details, and a clear request to cancel. Support can stop future renewals.
Cancel App Store / Google Play subscriptions
- If you subscribed through Apple App Store or Google Play, cancel via the respective store subscription management.
- Lucid's docs do not provide explicit app-store cancellation steps; follow Apple or Google instructions for cancellations and refunds.
What happens when you cancel
Access and renewal
When you cancel a paid Lucidchart subscription it will not renew at the next billing date.
Your account remains on the paid tier until the end of the current paid period, after which it downgrades.
Data and editing
At the end of the paid period your account is downgraded to a limited free plan and editing capabilities are restricted.
Your documents remain viewable but advanced editing and premium features require a paid plan to restore.
Will I get a refund?
14-day money-back guarantee
First-time subscribers may be eligible for a full refund if requested within 14 days of the initial purchase.
This applies to both monthly and annual subscriptions under Lucid's stated money-back policy for new customers.
After 14 days and exceptions
- After 14 days, refunds for partial billing periods are generally not provided; cancellations stop future charges only.
- Refunds may be considered case-by-case for exceptional circumstances such as outages, duplicate charges, or billing errors.
- Community reports show outcomes can vary; contacting billing support is necessary for review.
Lucidchart plans and pricing
Pricing overview
Public pricing differs by region and is presented on Lucid's website. Exact local prices for Nigeria may depend on currency and billing method.
If pricing information is not available for your region, expect to see USD amounts or charges via your chosen app store.
Table of plans
| Plan | Intended users | Price |
|---|---|---|
| Individual | Single user with advanced features | Varies |
| Team | Small teams and collaboration | Varies |
| Enterprise | Large organizations with admin controls | Varies |
Your consumer rights in Nigeria
Cooling-off and refunds
Lucid offers a 14-day money-back guarantee for first-time subscribers, which provides an immediate remedy for many users.
Nigerian consumer law also recognises cooling-off rights in some situations; check the Federal Competition and Consumer Protection Commission (FCCPC) for specifics.
Escalation and platform purchases
- If Lucid does not resolve a refund dispute, Nigerian consumers can consider lodging complaints with FCCPC for digital services.
- If you purchased via Apple or Google Play, their refund and cancellation rules also apply and should be pursued with those platforms.
Customer experiences
Positive reports
Some users report a smooth refund process and satisfactory support when requesting a refund within the policy window.
Many users praise Lucidchart's usability and collaboration features that enhance productivity.
Negative reports
Other users describe unexpected auto-charges, confusing upgrade flows, or difficulty reaching support for refunds.
Common complaints include unclear pricing presentation and inconsistent outcomes when disputing charges.
Documentation checklist
Essential items to gather
- Account email and username used to subscribe.
- Order confirmation, invoice number, or receipt showing the charge.
- Subscription ID or plan name and billing dates.
Helpful supporting items
- Screenshots of billing statements or website pricing that caused confusion.
- Evidence of duplicate charges or technical issues, and any previous support correspondence.
- If bought via app store, include the App Store/Google Play receipt and transaction ID.
Common mistakes
Cancelling in the wrong place
Many users try to cancel in the Lucid app when the subscription was billed via Apple or Google; this does not stop store-managed renewals.
Always confirm the purchase source - Lucid website vs App Store vs Google Play - before cancelling.
Missing timing and expectations
Waiting until after an auto-renewal can reduce refund chances; cancel before the renewal date to avoid another charge.
Assuming immediate loss of access after cancellation is a mistake; most accounts remain active until the period ends.
Comparative recap
Quick comparison
| Method | Ease | Refund likelihood | Outcome |
|---|---|---|---|
| Web (Lucid website) | Easy if you have account access | Possible within 14 days; case-by-case after | Stops renewal; downgrade at period end; docs remain viewable |
| Contact support (email/form) | Moderate; may require back-and-forth | Possible within policy; outcomes vary for exceptions | Support can cancel and advise on refunds; account active until period end |
| App Store / Google Play | Depends on store interface | Refunds handled by Apple/Google policies | Cancel via store to stop renewals; contact store for refunds |
After cancelling
Next steps
Confirm cancellation by checking your Plans & Billing page and saved email confirmations from Lucid or the app store.
Keep copies of receipts and any support responses in case you need to escalate or request a refund.
Helpful links
- Lucid contact / support
- Lucid cancellation help (official help pages)
- Federal Competition & Consumer Protection Commission (FCCPC) - Nigeria
- Apple: Request a refund
- Google Play: Request a refund
Address
Lucid corporate address
Lucid Software Inc., 10355 South Jordan Gateway, Suite 300, South Jordan, UT 84095, United States.
When to use the address
Use the corporate address for formal written correspondence or legal notices if required.
For billing and support issues, contacting Lucid via the online support/contact channels is generally faster.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.