Cancel LUMOS VPN online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumos Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lumos Vpn: Easy Method
What is Lumos Vpn
Overview
Lumos Vpn is a mobile VPN service that claims to provide encrypted connections, access to geo-restricted content, and privacy protections on devices. The app is distributed through its website and major app stores.
Service context
The service offers multiple subscription tiers and in-app purchases for short-term and annual access. Policies for cancellation and refunds differ by purchase channel (website, Apple App Store, Google Play).
How to cancel Lumos Vpn
If you subscribed via Apple App Store
- Open the iOS Settings or the App Store on your iPhone/iPad.
- Tap your Apple ID, go to Subscriptions, find Lumos Vpn and select Cancel Subscription.
- Turn off auto‑renew at least 24 hours before the period end to avoid renewal, per the App Store listing.
- See the App Store listing: Lumos Vpn on App Store.
If you subscribed via Google Play Store
- Open the Google Play Store app and tap your profile, then Payments & subscriptions → Subscriptions.
- Select Lumos Vpn and tap Cancel subscription; follow on‑screen steps to confirm.
- Manage refunds or disputes through Google Play if needed, following Google’s policies.
If you subscribed directly on Lumos VPN website
- Log in to your account at the Lumos VPN website.
- Go to Manage subscriptions or Account settings and choose to cancel the recurring subscription.
- If you cannot find the option, contact support listed on the website for assistance: Lumos terms.
Important uninstall note
- Uninstalling the app does not stop recurring payments. You must cancel through the platform or website used to subscribe.
- Keep records of cancellation confirmation or screenshots in case of billing disputes.
What happens when you cancel
Access after cancellation
Cancellations generally take effect at the end of the current billing period, so service remains active until that date. You can continue to use Lumos Vpn until the period ends.
Billing and renewals
No pro‑rata refunds are provided for the current billing period under standard terms. Auto‑renewal will stop after the period if cancellation is completed correctly.
Data and account retention
Account data or settings may remain in your account per the provider’s retention policy. Check the provider terms or contact support if you need data deletion.
Will I get a refund?
Standard refund policy
Under Lumos VPN’s Terms & Conditions, paid subscription fees are generally non‑refundable except where required by law. Refunds are considered case‑by‑case at the company's discretion.
Platform‑specific restrictions
- Purchases through Apple or Google may be subject to the platform’s refund policies; Lumos cautions that refunds might not be available for store purchases.
- The App Store listing indicates no cancellation during an active subscription period, implying limited refund options during the term.
How to request a refund or review options
- Contact Lumos support via the website and provide receipts, dates, and screenshots.
- If purchased on Apple or Google, request a refund through your Apple ID or Google Play purchase history.
- If charged incorrectly, consider a payment‑channel dispute (bank or card provider) and document all communications.
Lumos Vpn plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month of Service | €0.54 | Monthly | Standard monthly subscription |
| 1 Year of Service | €24.10 | Annual | Standard annual subscription |
| 1 Week of Service | €3.87 | Weekly | Basic weekly access |
| Weekly Premium | €1.51 | Weekly | Premium weekly access |
| Weekly Premium Plus | €4.77 | Weekly | Premium Plus weekly access |
| Onion VPN Monthly Subscription | €2.17 - €4.35 | Monthly | Onion VPN monthly tier |
| Onion VPN Annual Subscription | €24.10 | Annual | Onion VPN annual tier |
Pricing notes
Prices above are taken from the Nigeria App Store in‑app purchases and shown in euros. The source notes conversion using a specific mid‑market rate.
Always check the actual price shown to you at checkout as app stores and locations may show local currency and taxes.
Your consumer rights in Nigeria
Relevant protections
Nigerian consumer protection law and payment rules can provide remedies for misleading practices or unauthorized charges. Rights can include dispute resolution with banks or payment providers.
How to act locally
- Document all dates, receipts, screenshots, and communications with Lumos or the app store.
- Contact your bank or card issuer to dispute unauthorized or recurring charges if cancellation fails.
- You may contact local consumer‑protection bodies for guidance on further steps.
When to escalate
If repeated attempts to cancel or obtain a refund fail, escalate to your payment provider or relevant consumer authority in Nigeria with your documented evidence.
Customer experiences
Positive feedback
- Some users praise security features, a user‑friendly interface, and AES‑256 encryption claims.
- App Store reviews include recommendations and positive comments on speed and functionality.
Common complaints
- Reports of unexpected charges during or after free trials and difficulty cancelling subscriptions.
- Complaints about tracking, excessive ads, laggy performance, and unreliable server switching.
Takeaway from reviews
Reviews are mixed: some users value the service, while others report billing and cancellation problems that warrant caution.
Documentation checklist
What to gather before contacting support
- Account email and username used with Lumos Vpn.
- Receipts (Apple/Google receipts or website invoices) showing charges and dates.
- Screenshots of subscription status, cancellation attempts, and any error messages.
- Bank or card statements showing the charge(s).
Where to submit evidence
- Submit to Lumos support via the website’s contact form or account page: Lumos terms.
- If purchased via Apple/Google, submit refund requests through Apple or Google purchase histories.
- Provide the same documentation to your bank or payment provider if you file a dispute.
Common mistakes
Uninstalling without cancelling
Many users remove the app expecting charges to stop. Uninstalling does not cancel recurring subscriptions.
Always cancel via the platform (Apple/Google) or the Lumos website to stop renewals and avoid further billing.
Missing the correct platform
Attempting to cancel in the wrong place (for example cancelling on the website when subscribed via Apple) can leave the subscription active.
Check your purchase receipt to confirm whether your subscription was billed by Apple, Google, or Lumos directly.
Not documenting attempts
Failing to keep records of cancellation attempts makes disputes harder to resolve. Save confirmations and timestamps for proof.
Comparative recap
Quick summary
| Feature | Website subscription | Apple App Store / Google Play Store |
|---|---|---|
| Where to cancel | Manage subscriptions on Lumos website | Cancel via Apple ID subscriptions or Google Play subscriptions |
| Refund likelihood | Generally non‑refundable; case‑by‑case exceptions | Subject to platform refund rules; often limited during active period |
| Effect of uninstalling | Uninstalling does not cancel; must cancel in account | Uninstalling does not cancel; must cancel via platform settings |
| Timing to stop auto‑renewal | Cancel before period end; service runs until period end | Apple: turn off auto‑renew at least 24 hours before period end; similar practice for Google |
What to check before acting
- Confirm which platform charged you (Apple / Google / Lumos website).
- Keep receipts and timestamps to support disputes if needed.
After cancelling
Immediate next steps
- Save cancellation confirmation or take a screenshot of the canceled subscription page.
- Monitor your bank or card statement for any unexpected post‑cancellation charges.
Links and support resources
- Lumos terms and general info: vpnlumos.com
- Lumos Terms & Conditions and refund notes: lumosdata.com
- App Store listing: Apple App Store
Address
Primary correspondence address
KM 4, Alhaji Akewukewe Street, Sanya Bus-stop, along Oshodi/Apapa Expressway, Lagos, Oshodi-Isolo, Lagos State, Nigeria.
Local contact guidance
Use the address above for formal correspondence if required. For cancellations and billing disputes first use the website or your app store purchase records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.