Cancel Lumosity: Complete Guide

What is Lumosity

Overview

Lumosity is a subscription-based brain training service offering games and exercises designed to improve cognitive skills such as memory, attention, and processing speed.

Service format

It is available via web browsers and mobile apps (Android and iOS) with free and paid Premium tiers offering additional features and progress tracking.

How to cancel Lumosity

Cancel via the web (Lumosity.com)

• Log in to your account at Lumosity.com.
• Go to Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal.
• Confirm the cancellation and optionally provide a reason.
• See the Lumosity help article for details: Will I be charged?.

Cancel via Android / Google Play

• In the Lumosity app, open Settings → Account Settings → Manage Subscription → Cancel subscription.
• Or visit payments.google.com → Subscriptions → Lumosity → Cancel subscription in your browser.
• Refer to the Lumosity help page for Google Play guidance: Will I be charged?.

Cancel via iOS (App Store)

• On iPhone or iPad open Settings → tap your Apple ID → Subscriptions → select Lumosity → Cancel Subscription.
• Alternatively manage subscriptions via iTunes on desktop using your Apple ID account management.
• Note: Apple handles App Store billing; see Lumosity's help on purchases: Will I be charged?.

What happens when you cancel

Access after cancellation

When you cancel, auto‑renewal is turned off but you usually retain Premium access until the end of the paid billing period.

Account and data

Your Lumosity account and game data typically remain available under the free tier unless you request full deletion.

Renewals and billing

Cancellation prevents future automatic charges but does not retroactively remove charges already billed prior to cancellation.

Will I get a refund?

General refund policy

Lumosity and Google Play purchases (excluding monthly plans) have a 30‑day full money‑back guarantee for yearly, two‑year, and lifetime plans when purchased via Lumosity.com or Google Play.

Monthly plans and App Store exceptions

• Monthly subscriptions on any platform are not eligible for refunds.
• Apple App Store purchases are non‑refundable by Lumosity; requests must be made directly to Apple under Apple's policies.

How to request a refund

• Contact Lumosity Customer Service within 30 days of purchase or renewal for eligible Lumosity.com and Google Play non‑monthly purchases.
• For App Store purchases, submit a refund request through Apple support or report a problem in your purchase history.
• See Lumosity payment policy: Payment Policy.

Lumosity plans and pricing

Pricing overview

Below are example plans and prices observed in the Nigerian App Store listings and Lumosity materials.

Notes on pricing

Prices shown were recorded in euros from app listings and may vary by promotion, platform, or currency conversion in Nigeria.

Your consumer rights in Nigeria

Relevant law

Under Nigeria's Federal Competition and Consumer Protection Act (2018), consumers may cancel advance orders and are generally entitled to refunds subject only to reasonable charges.

Court positions and enforcement

• Nigerian courts have ruled that blanket "no‑refund" policies can be illegal and void in many circumstances.
• The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection, including digital services in Nigeria.

Practical implications

If Lumosity refuses a refund you believe you are entitled to, you may file a complaint with the FCCPC or seek redress through consumer protection channels in Nigeria.

Customer experiences

Positive reports

• Some users report improvements in memory, processing speed, and numeracy after regular use.
• There are accounts of helpful and responsive customer service resolving subscription access issues.

Negative reports

• Complaints include unexpected auto‑renewals and charges occurring after cancellation.
• Other issues reported are billing errors, double charges, or access not activating after payment.

Takeaway

While many users find value in the training, recurring billing and support responsiveness are common pain points to watch for.

Documentation checklist

Essential purchase documents

• Order confirmation or receipt email from Lumosity, Google Play, or Apple.
• Payment method statement showing the charge (bank/credit card or Google/Apple receipts).
• Account email address and username used for the Lumosity account.

Supporting evidence for disputes

• Screenshots of subscription settings showing cancellation status or active charges.
• Copies of communications with Lumosity customer support and timestamps.
• Dates of purchase, renewal, and cancellation attempts.

Common mistakes

Cancelling in the wrong place

Many users cancel on the Lumosity website but were billed via the App Store or Google Play. Always cancel through the store that processed the payment.

Expecting refunds for monthly plans

Assuming a refund for monthly subscriptions is a frequent error. Monthly plans are generally not refundable under Lumosity policy.

Not keeping proof

Failing to save receipts, cancellation confirmations, or screenshots makes disputes harder to resolve with support or payment providers.

Comparative recap

Method comparison

The table below summarizes cancellation routes, refund likelihood, and where to go for support.

How to use this table

Match your payment method with the appropriate row and follow the listed steps to cancel or request refunds.

After cancelling

Immediate steps

• Save any cancellation confirmation emails or screenshots of the cancelled subscription page.
• Check that Premium access remains until the end of the paid period and note the expiry date.

If you need a refund or help

• Contact Lumosity support with your documentation for eligible refunds: Lumosity Help Center.
• For Google Play purchases, check Google Payments and request refunds there.
• For App Store purchases, request a refund through Apple Support.
• If you cannot resolve billing disputes, consider contacting your bank/payment provider or filing a complaint with the FCCPC in Nigeria.

Address

Corporate mailing address

140 New Montgomery St., Ste 19, San Francisco, CA 94105, USA

Notes about contacting

This is the primary business address for Lumos Labs (Lumosity). For subscription or refund issues, use in‑app or online support channels first.