Cancel Malwarebytes: Easy Method

What is Malwarebytes

Overview

Malwarebytes is an anti-malware and endpoint protection product that detects and removes malware, potentially unwanted programs (PUPs), and other threats on Windows, macOS, Android and iOS devices.

The product is available as a free scanner and as paid subscriptions that add real-time protection, scheduled scans and multi-device coverage.

Where it is sold

Malwarebytes subscriptions are sold directly via the Malwarebytes website and through app stores: Google Play for Android and Apple App Store for iOS.

Third-party retailers and local resellers may also list licenses; those purchases follow the seller’s terms for cancellation and refunds.

How to cancel Malwarebytes

Web (Windows/macOS) - direct purchases

• Log into your Malwarebytes account at the Malwarebytes website.
• Open Billing information, choose Edit auto-renewal and turn off auto-renewal.
• Confirm the change; the subscription stays active until the current expiration date.
• Note: web purchases must be cancelled from the Malwarebytes account - that is the supported path for direct purchases.

Android - Google Play purchases

• Open the Google Play app or visit play.google.com and sign in to the purchasing Google account.
• Go to Payments & subscriptions → Subscriptions → find Malwarebytes Mobile Security → Cancel.
• Follow Google’s prompts to confirm cancellation; Google manages renewals and refunds for Play purchases.

iOS - Apple App Store purchases

• Open Malwarebytes for iOS and go to Settings → Manage Subscription to view the subscription link.
• Alternatively open the App Store → your account → Subscriptions → select Malwarebytes and Cancel.
• Apple manages renewals and refund requests through its own subscription system, not via Malwarebytes directly.

What happens when you cancel

Access and features

When you cancel auto-renewal your subscription remains active until the end of the paid period.

After the subscription expires protected features will stop and the app typically reverts to the free scanner functionality.

Billing and renewal

Turning off auto-renewal prevents future charges but does not automatically issue a refund for the current period.

For purchases via app stores, Google or Apple handle renewal and billing; cancel there to stop future charges.

Account and data

Your Malwarebytes account (email, device list, and scan history) usually remains in place after cancellation unless you request account deletion.

If you need data removed, contact Malwarebytes support and request account or data deletion following their process.

Will I get a refund?

Web purchases (direct)

Malwarebytes’ general policy: refunds are generally not issued beyond 30 days after purchase.

Refunds inside 30 days may be considered case-by-case; you should contact Malwarebytes support with purchase details.

Google Play purchases

Refund requests for Play purchases must go through Google Play. Google typically allows refunds within about 48 hours via its system.

If Google declines a refund or the purchase is older, you may be referred to Malwarebytes support for further review.

Apple App Store purchases

Apple handles refunds for App Store purchases. Submit a refund request to Apple Support or use Apple’s “Report a Problem” page.

Malwarebytes cannot directly issue refunds for App Store purchases; Apple’s decision and timing apply.

Malwarebytes plans and pricing

Pricing summary

The following examples are actual price listings converted using an exchange rate example; local Nigerian prices may vary.

Check the seller or store at purchase time for exact currency and duration.

Available plans

Your consumer rights in Nigeria

General protections

There is no Nigeria-specific Malwarebytes cancellation policy found in our data. General Nigerian consumer protections apply.

The Federal Competition and Consumer Protection Commission (FCCPC) oversees unfair commercial practices and may provide remedies.

Steps you can take

• Check your purchase terms (direct, Google Play or App Store) for refund and cancellation rules.
• If you believe an unfair practice occurred, contact the FCCPC or seek advice from local consumer protection services.
• For bank or card disputes, consider contacting your bank about a chargeback if you cannot resolve the issue with the seller or store.

Customer experiences

Positive feedback

Many users report Malwarebytes is effective at detecting and removing malware with minimal system impact.

Longtime users praise reliability, ease of use and a strong feeling of online security after installation.

Negative feedback

Complaints include activation failures, delayed or unhelpful support responses, and difficulty with billing or refunds.

Some users report confusion about auto-renewal persistence and slow refund resolution; Trustpilot support ratings are mixed to poor.

Documentation checklist

Essential items to have before you contact support

• Account email used for the Malwarebytes account or the app store account.
• Order number, transaction ID or receipt showing date and amount paid.
• Proof of purchase screenshot or PDF from Malwarebytes, Google Play, Apple, or retailer.
• Device details (OS and device model) and the Malwarebytes app version.
• Short summary of the problem and desired outcome (cancel auto-renew / refund / account deletion).

Optional but helpful

• Screenshots of subscription settings showing auto-renewal toggles.
• Copy of any previous support correspondence or case numbers.

Common mistakes

Trying the wrong cancellation path

Example: attempting to cancel a Google Play purchase from the Malwarebytes web account. For Play purchases you must cancel through Google Play.

Similarly, App Store purchases must be managed via Apple, not Malwarebytes directly.

Expecting automatic refunds or immediate email confirmations

Example: turning off auto-renewal does not guarantee a refund for the current period; refunds follow store policies and support review.

Also, delays in email confirmations can occur; keep screenshots of the cancellation screen as proof.

Comparative recap

At-a-glance comparison

After cancelling

Immediate steps

Keep a copy of the cancellation confirmation or screenshot showing auto-renewal turned off.

Verify the subscription expiration date in your account or app to know when protection will end.

Helpful links and next actions

• Malwarebytes Account (login)
• Malwarebytes Support
• Google Play - Cancel or change subscriptions
• Apple - View, change, or cancel subscriptions
• Consider uninstalling the paid app or reconfiguring to the free version if you no longer require paid protection.

Address

Corporate correspondence

Malwarebytes Inc. One Albert Quay 2nd Floor Cork, County Cork T12 X8N6 Ireland

No specific Nigerian postal cancellation address was found; use the corporate address or the in-app/account methods for cancellations.

Support reminder

For store purchases use Google Play or Apple support for billing and refund matters.

For direct purchases contact Malwarebytes support through your account or the Malwarebytes support page for assistance.