Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mathway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mathway: Easy Method
What is Mathway
Overview
Mathway is an online and mobile math problem solver that provides step-by-step answers for a wide range of mathematics topics.
It offers a free tier for basic answers and a Premium subscription for full step explanations and additional features.
Main features
Premium features include detailed solution steps, extended topic coverage, and ad-free use across web and apps.
Subscriptions are managed through Mathway accounts or via app stores when purchased on mobile devices.
How to cancel Mathway
Cancel via Mathway website or app
- Sign in to your Mathway account and go to Settings → Billing or Subscription.
- Or visit www.mathway.com/settings and follow the cancellation prompt.
- Cancel any time; benefits continue until the end of the current billing period.
- Cancel at least 24 hours before renewal to avoid the next charge.
- Note: subscriptions may be paused up to 7 months per year instead of full cancellation if that option is offered.
Cancel via iOS (App Store)
- Open iPhone Settings → tap your name → Subscriptions → select Mathway → Cancel Subscription.
- Apple controls renewals and any refunds for purchases made through the App Store.
- Follow Apple’s renewal deadline - cancel before the App Store’s renewal time to prevent the next charge.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → select Mathway → Cancel subscription.
- Google Play handles refunds and refund eligibility for purchases made through Google.
- Ensure you cancel before the renewal date shown in Google Play to stop further billing.
Cancel via customer support
- If you cannot cancel through account settings, contact Mathway support at support@mathway.com or use the in-app “Contact Us.”
- Signing in and cancelling yourself is the preferred and usually faster method.
- As a fallback, you may send a written request to the postal address in the Address section below.
What happens when you cancel
Access to Premium features
After cancelling, you retain Premium access until the end of the current paid billing period.
Premium features stop at the period end; you will then revert to the free tier.
Billing and renewals
Cancellation prevents automatic renewal for the next billing cycle when done before the renewal deadline.
If you purchased via Apple or Google, renewals and billing remain controlled by the respective store.
Account data and content
Your Mathway account and any saved data generally remain accessible after cancellation unless you request deletion.
If you want account data removed, contact support and request account deletion following their process.
Will I get a refund?
Mathway refund policy
Mathway states that subscriptions are non-refundable unless required by law or by App Store rules.
There is no system-wide 14-day refund guarantee in Mathway’s terms.
Refunds for App Store / Google Play purchases
- Purchases through Apple App Store or Google Play are subject to those stores’ refund policies.
- Mathway does not control store refunds; contact Apple or Google for requests regarding those purchases.
Exceptions and legal requirements
Where local law requires a refund (for example, statutory withdrawal rights in some jurisdictions), Mathway may be required to refund.
In Nigeria, consumer protection laws can affect refunds - see the consumer rights section below for details.
Mathway plans and pricing
Overview of official plans
Mathway offers monthly and annual Premium subscriptions for full step-by-step solutions and extra features.
Prices below are the documented USD amounts; local prices or currency display may vary by country or store.
Notes on local pricing
No confirmed Nigeria-specific euro pricing was found in available sources.
Mobile store pricing (Apple/Google) can vary by country and may be presented in local currency at purchase.
| Plan | Price (official) | Billing | Notes |
|---|---|---|---|
| Monthly Premium | $9.99 / month | Recurring monthly | Cancel anytime; access until period end |
| Annual Premium | $39.99 / year | Recurring yearly | Often cheaper per month than monthly plan |
Your consumer rights in Nigeria
Legal framework summary
Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018 protects consumers against unfair contract terms and blanket “no refund” policies.
The law aims to ensure businesses supply services that match their description and advertised purpose.
How it applies to digital services
Under the FCCPA, consumers may be entitled to refunds or remedies if a digital service is defective, misrepresented, or fails to meet advertised standards.
A blanket refusal to refund for unsatisfactory or faulty services can be inconsistent with the Act unless fair exceptions apply.
Recommended steps if you need a remedy
- Gather purchase receipts, subscription details, and evidence of the problem.
- Contact Mathway support first to request a refund or remedy and keep records of communications.
- If unresolved, consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or seeking local legal advice.
Customer experiences
Positive feedback
Many users praise Mathway’s user-friendly interface and fast problem solving.
Premium subscribers often value the step-by-step explanations and high app store ratings reported by some sources.
Negative feedback
Common complaints include difficulty cancelling subscriptions and reports of continued billing after cancellation attempts.
Users also report occasional technical issues, slow loading, or answers that require paid features for full detail.
Practical takeaway
Most issues are resolved faster when users cancel directly through their account or through the app store they used to purchase.
Keeping clear records of cancellation attempts and receipts reduces dispute friction if billing continues.
Documentation checklist
Essential documents to gather
- Subscription receipt or invoice showing date, amount, and purchase method.
- Screenshot of your Mathway account subscription page or app store subscription listing.
- Records of cancellation attempts (emails, chat transcripts, screenshots of cancelled status).
Supporting evidence for refund or dispute
- Bank or card statements showing the charge.
- Device details and app version where the purchase was made.
- Correspondence with Mathway or app store support and any ticket/reference numbers.
Common mistakes
Cancelling the wrong account
Users sometimes have multiple Mathway accounts or sign in with a different email; cancelling one account does not stop billing on another.
Always verify the account email that matches the purchase receipt before cancelling.
Missing the renewal window
Waiting until the day of renewal can lead to accidental charges if store deadlines differ from Mathway’s stated 24-hour window.
Cancel at least 24 hours before renewal, and check the app store renewal timestamp when applicable.
Relying only on support without proof
Contacting support is important, but failing to keep screenshots, receipts, and confirmation emails weakens dispute claims.
If billing continues, escalate with collected evidence to the app store or consumer protection agency.
Comparative recap
Quick method comparison
This table summarises cancellation methods, who controls refunds, and key notes for each route.
Use the method matching how you purchased (web vs app store) for fastest results.
| Method | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Mathway website / app | Sign in → Settings → Billing/Subscription or visit mathway.com/settings. | Mathway (subject to terms and law) | Access continues until period end; cancel 24+ hours before renewal. |
| Apple App Store (iOS) | Apple ID Settings → Subscriptions → Mathway → Cancel. | Apple | Refunds via Apple only; follow Apple’s refund process. |
| Google Play (Android) | Google Play Store → Subscriptions → Mathway → Cancel. | Google Play | Refunds via Google only; check Play Store refund policy. |
| Customer support / postal request | Email support@mathway.com or send written request to the postal address below. | Mathway (subject to terms and law) | Use when you cannot cancel via account or app store; keep proof of submission. |
After cancelling
What to check immediately
- Confirm cancellation email or cancellation status in your Mathway account.
- Check bank or card statements in the next billing cycle to ensure no further charges.
Next steps and useful links
- Mathway settings: https://www.mathway.com/settings
- Apple support (subscriptions & refunds): https://support.apple.com/
- Google Play refunds & purchases: Google Play support
- Federal Competition and Consumer Protection Commission (Nigeria): https://fccpc.gov.ng
Address
Customer service address
Mathway Attn: Customer Service
4647, Suite 201 Saucon Creek Rd, Center Valley, PA 18034, United States of America
Contact options and registered mail
Primary contact email: support@mathway.com. Use the postal address above for written cancellation requests if other routes fail.
Keep proofs of posting and delivery when sending registered mail for dispute evidence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.