Cancel Mentimeter: Easy Method

What is Mentimeter

Overview

Mentimeter is a web-based presentation and audience engagement tool that enables live polls, quizzes, word clouds and real-time feedback.

It is used in business, education and events to make presentations interactive and collect participant responses instantly.

Main features

Key features include live polling, quizzes, slide imports, Excel exports and collaborative slide editing.

Mentimeter offers tiered plans that add branding, team features, SSO and administrative tools at higher levels.

How to cancel Mentimeter

Web (direct via Mentimeter website)

• Sign in at Mentimeter and go to Account settings.
• Open the Billing section and choose to cancel auto-renewal.
• Cancellation stops future charges but keeps access until the current paid period ends.
• See the official article: Cancellation of your Mentimeter subscription.

Mobile app purchases (iOS and Android)

• iOS (Apple App Store): Manage subscriptions via Settings > your name > Subscriptions; follow Apple’s cancellation flow.
• Android (Google Play): Open Play Store > Profile > Payments and subscriptions > Subscriptions; follow Google’s cancellation flow.
• Store-specific terms and refund processes apply for in-app purchases.

What happens when you cancel

Access and features

After cancelling web auto-renewal you retain paid features until the current billing period ends.

When the paid period expires, paid features are removed but your presentations and stored data remain.

Billing and renewal

Cancelling stops future automatic charges; it does not issue an immediate prorated refund by default.

For app-store subscriptions, billing is managed by Apple or Google and follows their renewal timing and policies.

Will I get a refund?

Web subscription refunds

Mentimeter offers a full refund within 14 days of the initial purchase if you are unsatisfied and qualify under their policy.

• Request refunds by emailing hello@mentimeter.com.
• If the product has been used in a live audience setting, the 14-day refund right is forfeited.
• Reference: Refund for your Mentimeter subscription.

App-store refunds (iOS/Android)

Refunds for in-app purchases are governed by Apple or Google and must be requested through their respective systems.

Mentimeter cannot directly process refunds for purchases made via the App Store or Google Play; follow store procedures instead.

Mentimeter plans and pricing

Plans

Notes

No Nigeria-specific euro pricing was found; these are globally published Mentimeter prices billed annually.

• Nigerian users should convert euro prices to local currency and confirm taxes or fees separately.
• Enterprise pricing is custom and requires contacting Mentimeter for a quote.

Your consumer rights in Nigeria

Statutory protections

Nigeria has consumer protection laws covering fair contract terms, clear refund policies and protection against unfair auto-renewals.

Company policies cannot remove statutory rights; the 14-day refund policy may be more generous than minimum legal requirements.

Digital and in-app purchases

• For web purchases, Nigerian consumers can rely on statutory rights and the provider’s stated refund policy.
• For Apple/Google in-app purchases, store refund rules apply and Nigerian law may not directly override those store policies.
• Consumers may seek redress through payment providers or banks for unauthorised or unfair charges.

Customer experiences

Positive feedback

• Users praise Mentimeter for making presentations interactive and engaging with live polls and quizzes.
• Many reviewers highlight ease of use and a low learning curve for creating interactive slides quickly.

Negative feedback

• Complaints include limited customization, restrictive slide templates and basic design controls.
• Users report problems with auto-renewal reminders, refund difficulties, PowerPoint integration issues and occasional feature bugs.

Documentation checklist

What to gather before contacting support

• Account email and username used for the subscription.
• Purchase receipt or billing statement showing the charge date and amount.
• Subscription ID or invoice number if available.

Where to send requests

• Email refund or cancellation queries to hello@mentimeter.com.
• For App Store or Google Play purchases, use Apple or Google’s support and refund pages.

Common mistakes

Auto-renewal misunderstandings

Many users assume cancelling will immediately disable access; cancellation usually stops future billing but allows access until the current period ends.

Example: cancelling mid-month typically preserves paid features until the month or year paid for expires.

Refund assumptions and mismatches

Users sometimes expect store refunds to follow Mentimeter’s 14-day web policy; app-store purchases follow Apple/Google rules instead.

Example: requesting a refund through Mentimeter for an App Store charge will usually be redirected to Apple’s system.

Comparative recap

Management comparison

Takeaway

For full control and web refunds, subscribe via Mentimeter directly; for mobile convenience expect store-managed cancellation and refund processes.

Nigerian users should check local payment and bank dispute options if store or vendor routes prove unsatisfactory.

After cancelling

What to expect

After cancellation you will keep access until the paid period ends and then lose paid features while presentations and data remain.

Monitor billing statements to confirm no further charges are taken after the current period expires.

Helpful links and support

• Cancellation guide: Mentimeter cancellation article.
• Refund information: Mentimeter refund article.
• Contact support via email: hello@mentimeter.com.

Address

Registered address

Tulegatan 11, SE-113 53 Stockholm.

This is the primary visiting/registered address listed for Mentimeter.

Notes

For billing, support and legal matters contact Mentimeter through official help pages or the support email provided above.

Always keep copies of receipts and correspondence when requesting cancellations or refunds.