Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Momo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Momo Ai: Complete Guide
What is Momo Ai
Overview
Momo Ai is a subscription-based app and web service that offers AI-powered image and style features, accessible via iOS, Android (Google Play) and a web portal.
Subscriptions typically auto-renew and are billed through the store or web provider used at purchase.
Services
The service includes features unlocked by subscription and in-app credits or “coins” for some items, according to user reports.
Exact feature access depends on the plan and whether additional in‑app purchases are required.
How to cancel Momo Ai
Apple App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions.
- Find "Momo" / "Momo Ai" and tap Cancel Subscription at least 24 hours before the next billing date to prevent renewal.
- More detailed guidance: postclic.com cancel guide.
Google Play and Web
- Google Play: Open the Google Play app → Menu → Subscriptions, select Momo and Cancel.
- Web purchases: Log in at the web portal (momeditation.app) and follow the account or subscription cancellation steps.
- Web cancellation reference: postclic.com.
Alternative: Registered mail
- If you cannot cancel online, send a written cancellation notice to the provider address below, ideally by registered mail or tracked courier.
- Keep proof of delivery and a copy of your written request for disputes.
What happens when you cancel
Access after cancellation
When you cancel, most subscriptions remain active until the end of the paid billing period.
You should retain access for the duration you already paid for, but features may be restricted if additional in‑app purchases are required.
Renewals and data
Cancelling stops automatic renewal at the next billing date; you will not be charged again after the current period ends.
Account data retention and deletion follow the provider's policy; request deletion via account settings or customer service if needed.
Will I get a refund?
General refund policy
Subscription charges are generally non‑refundable, including for partial use or non‑use of services, per the provider's terms.
Provider terms reference: stg.momos.io terms.
Exceptions and how to request one
- Exceptions may occur for billing errors, duplicate charges, or legally required refunds under consumer law.
- Purchases through the App Store may require a refund request to Apple; the provider has indicated App Store refunds are often not provided.
- User reports indicate some refund requests were refused; see example: Trustpilot refund report.
Momo Ai plans and pricing
Available plans
| Plan | Price (NGN) | Approx. EUR | Period | Features |
|---|---|---|---|---|
| Weekly Subscription (₦14,900) | ₦14,900 | €8.74 | Weekly | Access to Momo AI weekly subscription |
| Weekly Subscription (₦5,900) | ₦5,900 | €3.46 | Weekly | Lower-tier weekly subscription |
| Yearly Subscription (₦29,900) | ₦29,900 | €17.54 | Yearly | Full-year access to Momo AI |
Conversion note
Euro equivalents use a mid‑market rate of ₦1 ≈ €0.0005864 (mid‑January 2026) as supplied.
Actual billed amounts may differ due to store currency conversions or bank fees.
Your consumer rights in Nigeria
Key protections
Nigerian law requires fair treatment, accurate information and clear terms for automatic renewals and cancellations.
Unfair or misleading contract terms, opaque auto‑renewals or difficult cancellation procedures may violate the Federal Competition and Consumer Protection Act (FCCPA).
How to raise a complaint
- Collect receipts, screenshots and cancellation confirmations before filing a complaint.
- File with the Federal Competition and Consumer Protection Commission (FCCPC) if terms are unfair or you are denied contractual rights.
- Consider contacting your bank or card issuer for a chargeback if fraudulent or incorrect charges occur.
Customer experiences
Reported negative experiences
- Multiple users report extra "coins" required after subscribing and refused refund requests: Trustpilot.
- Complaints about unexpected recurring charges, auto‑renewals and billing errors are documented on chargeback summary sites: joinchargeback.com.
- Some users report being unable to upload photos despite payment: Trustpilot report.
Positive feedback
At the time of writing there are limited verified positive review excerpts in the supplied data set.
When evaluating, check recent reviews and test the free/trial features before committing to a paid plan.
Documentation checklist
Proof to keep
- Purchase receipt or order confirmation (email or in‑app).
- Screenshots of subscription settings showing active status and cancellation confirmation.
- Dates of charges and billing statements showing amounts deducted.
What to include in a cancellation/complaint
- Your full name, account email, purchase date and transaction ID if available.
- Clear statement of what you want (cancel subscription, refund, data deletion) and supporting evidence.
- Proof of delivery if you send a registered mail request to the provider address.
Common mistakes
Timing errors
Waiting too close to the renewal date can lead to an automatic charge because many stores require cancellation at least 24 hours before renewal.
Example: cancelling on the day of renewal may not stop that billing cycle.
Assumptions about refunds and access
Assuming a refund will be given or that subscription grants unlimited access can cause disappointment.
Example: users reported being charged but still needing extra in‑app credits to use certain features.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund likelihood | Typical issues |
|---|---|---|---|
| Apple App Store | iOS Settings → Subscriptions → Cancel | Low via provider; request via Apple | Auto‑renewal timing; refunds handled by Apple |
| Google Play | Google Play app → Subscriptions → Cancel | Low to moderate; request via Google Play | Billing errors, subscription still active if not cancelled in time |
| Web (momeditation.app) | Log in at web portal → Account / Subscriptions → Cancel | Low (provider policy states non‑refundable) | Provider may require extra steps; web‑based support response times vary |
| Registered mail | Send written cancellation to provider address (tracked/registered) | Depends on evidence and provider response | Slower but provides proof of delivery for disputes |
Which option to choose
If you purchased via Apple or Google, cancel through that store for immediate effect on billing and follow the store's refund procedures.
If you purchased on the web, use the web account cancellation and retain confirmation; use registered mail only if online methods fail.
After cancelling
What to monitor
Check your email for a cancellation confirmation and retain it as proof.
Monitor bank or card statements for any unexpected post‑cancellation charges and record dates and amounts.
Useful links
- Cancellation guide (general): postclic.com
- Provider terms: stg.momos.io terms
- Customer reports and reviews: Trustpilot
- Chargeback information: joinchargeback.com
- Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng
Address
Postal address
Provider mailing address obtained from third‑party service:
Momo AI Attn: Customer Service 4 Hanna‑Neumann‑Strasse Leverkusen 51379 Germany
Registered mail option
No Nigeria‑specific address was found in the supplied data; use the above international address and send by registered or tracked courier if you need proof of delivery.
Consider using a third‑party cancellation service offering registered‑mail if you require assistance with sending physical notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.