Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mureka Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mureka Ai: Easy Method
What is Mureka Ai
Overview
Mureka Ai is an online music-generation and creative assistant platform that offers subscription plans and credit-based services for generating songs and related content.
The service is accessible via web and mobile apps, and uses in-app purchases on the Apple App Store and Google Play as well as web payments (Stripe/PayPal).
How it is offered
Mureka provides free and paid tiers, credits for content creation, and recurring subscriptions (weekly, monthly, yearly) through app stores or its website.
The company’s FAQ describes purchased services and credits as consumed at purchase and generally non-refundable.
How to cancel Mureka Ai
If you subscribed via App Store or Google Play
- Open your device subscription settings (Apple ID subscriptions or Google Play subscriptions).
- Find the Mureka Ai subscription and choose Cancel to stop auto-renewal.
- Confirm cancellation in the store UI; the store handles future billing.
If you subscribed via the web (Stripe/PayPal)
- Log in at mureka.ai and go to the "Subscribe" section.
- Click "Manage Subscription", choose a reason, and confirm cancellation.
- Cancel at least 24 hours before your next renewal to avoid the next charge.
If online cancellation fails or you need help
- Contact support at support@mureka.com or support@mureka.ai and include account details and receipts.
- If support is unresponsive, consider disputing the charge with your bank, card issuer, PayPal, or the App Store/Google Play provider.
- Keep copies of all messages and timestamps when seeking resolution.
What happens when you cancel
Access and billing
Cancelling stops future auto-renewal but typically does not retroactively refund past charges.
For app-store subscriptions, you usually retain access until the end of the current paid period.
Credits and generated content
Mureka’s policy and user reports indicate that paid credits and some generated content may be treated as consumed and non-refundable.
Users have reported loss of access to generated songs or unused credits after cancellation; keep local copies of important content.
Data retention
Your account data may remain stored per the platform’s terms; check Mureka’s FAQ or contact support for specific retention details.
Request data export or deletion via support if you need account removal after cancelling.
Will I get a refund?
Mureka’s stated policy
Mureka’s FAQ states that purchased services and credits (paid or bonus) are non-refundable once bought or consumed.
The platform maintains a general no-refund stance except as required by applicable law.
Exceptions and payment-platform refunds
- App Store and Google Play refunds must be requested through Apple or Google and follow their policies.
- Web payments via Stripe or PayPal may be subject to disputes through those services even if the provider denies refund.
- Legal consumer protections in your jurisdiction can override private "no-refund" clauses in some cases.
Practical expectations
Independent guides and user reports indicate refunds are rarely granted, especially after any credit usage.
If you believe you have a legal right to a refund, document everything and pursue it through the payment provider or local consumer authority.
Mureka Ai plans and pricing
Pricing summary
Prices below are taken from the Nigerian Apple App Store listing as of January 2026 and are shown in euros (approximate conversion).
Conversion note: values reflect an approximate rate where ₦990 ≈ €1 at that time.
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Pro | €23.13 | Weekly | Pro tier features (in-app purchase listed) |
| Weekly Basic | €10.00 | Weekly | Basic tier features (in-app purchase listed) |
| Monthly Pro | €15.05 | Monthly | Pro tier features (in-app purchase listed) |
| Monthly Premier | €45.35 | Monthly | Premier tier features (in-app purchase listed) |
| Yearly Pro | €131.21 | Annually | Pro tier features (in-app purchase listed) |
Your consumer rights in Nigeria
Relevant authorities
The Federal Competition and Consumer Protection Commission (FCCPC) is the primary Nigerian regulator for consumer complaints and unfair practices.
Contact the FCCPC for guidance if you suspect misleading billing, deceptive practices, or other violations.
Practical steps under local rights
- Document all purchase receipts, email exchanges, and screenshots of subscription settings and billing.
- Contact your card issuer or bank to query or dispute unwanted charges if support fails.
- Use PayPal/Apple/Google dispute mechanisms where applicable for platform-based purchases.
Legal caveats
Private "no-refund" clauses may not override statutory consumer protections under Nigerian law.
Seek local legal advice or contact the FCCPC if you need to escalate a dispute beyond payment-provider channels.
Customer experiences
Positive feedback
Some users reported good initial prompt-following and enjoyable creative results before later issues appeared.
Early impressions for a subset of users were favourable in terms of output quality and interface fun.
Negative feedback
- Frequent reports of unexpected charges and difficulty cancelling, including alleged switch to annual billing.
- Poor or slow customer service with unhelpful automated replies or no replies reported by many users.
- Denied refund requests, disappearing credits, and technical issues (download failures, quality problems).
User advice drawn from reviews
Keep detailed records of subscriptions and receipts and cancel well before renewal dates to reduce risk.
If problems arise, escalate via payment providers and document every attempt to resolve with Mureka support.
Documentation checklist
What to gather before cancelling
- Account email and username used with Mureka Ai.
- Receipts, payment method details (last 4 digits), and transaction dates.
- Screenshots of subscription settings showing renewal date and plan type.
What to include when contacting support or disputing
- Clear subject line, example: "Cancel subscription and request refund - [email]."
- Attach receipts, screenshots, and a short timeline of actions taken.
- Include preferred resolution (cancellation confirmation, refund, or charge reversal).
Common mistakes
Relying only on the app instead of the store
Example: Users cancel inside the Mureka app but their subscription was billed via Apple or Google, so auto-renewal continues.
Always check the platform that handled the payment (App Store, Google Play, or web) and cancel there.
Missing the 24-hour window and confusing UI
Example: Waiting until the renewal day to cancel; Mureka’s guidance recommends cancelling at least 24 hours before renewal.
Also be cautious of UI elements that may default to annual/longer plans; read confirmation screens carefully.
Not keeping records
Example: No receipt or screenshots makes disputes harder to win with banks or consumer authorities.
Always save emails, receipts, and screenshots when subscribing or attempting cancellation.
Comparative recap
At-a-glance comparison
| Method | How to cancel | Refund likelihood | Best next step if problems |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID subscriptions in device settings. | Low - request via Apple support. | Open a refund request in Apple’s purchase history and keep receipts. |
| Google Play | Cancel via Google Play subscriptions in device or play.google.com. | Low - request via Google Play support. | Use Google Play refund form and document your case. |
| Web (Stripe/PayPal) | Log in at mureka.ai → Subscribe → Manage Subscription → Cancel. | Low to moderate - dispute via PayPal/Stripe if needed. | Open a dispute with PayPal or contact your card issuer for chargeback. |
| Bank/card dispute | Contact your bank or card issuer with transaction evidence. | Variable - higher chance when documentation is clear. | File a chargeback/dispute and supply proof of cancellation attempts. |
After cancelling
Immediate steps
Confirm cancellation through the store or Mureka account and save confirmation emails or screenshots.
Check that auto-renew is shown as disabled in your payment provider’s subscription list.
If you need more help - useful links
- Mureka Ai FAQ
- Third-party cancellation guide
- Apple Support (refunds & subscriptions)
- Google Play Help (refunds & subscriptions)
- PayPal disputes and your card issuer’s dispute form
Escalation
If support is unresponsive, escalate to your payment provider and consider filing a complaint with the FCCPC in Nigeria.
Keep all records of your communications and dispute attempts for the complaint process.
Address
WHOIS and registered contact
DomainsByProxy.com, 100 S. Mill Ave, Suite 1600 is listed as the WHOIS proxy registration address associated with Mureka Ai domains.
This is a proxy registration address and may not represent an operational office; use the support email for customer service matters.
Support contact
Primary support emails reported: support@mureka.com and support@mureka.ai - include account details and receipts when contacting them.
If unresolved, follow the payment-provider dispute process or contact local consumer protection (FCCPC) for escalation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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