Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Notta service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Notta: Easy Method
What is Notta
Overview
Notta is a cloud-based transcription and speech-to-text service that converts audio and video into written text. It offers mobile and web apps, trial periods, and subscription plans for individual and business use.
How it is provided
Notta subscriptions are sold through multiple platforms: Apple App Store, Google Play, and Notta Web (direct). The platform you used to subscribe determines how you cancel and request refunds.
How to cancel Notta
General rules
Subscriptions auto-renew unless cancelled. Deleting the app or your Notta account does not stop billing.
You must cancel at least 24 hours before the next billing date to avoid being charged for the next cycle.
Step-by-step cancellation by platform
- Apple App Store: Open Settings or App Store on your iPhone/iPad → tap your name → Subscriptions → select Notta → Cancel Subscription.
- Google Play: Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select Notta → Cancel subscription.
- Notta Web (direct): Sign in at Notta Web → Profile → Billing → "Cancel subscription".
- Mobile 3-day free trial: Cancel at least 24 hours before trial end or you will be charged immediately; cancelling during the trial can end the trial immediately on some mobile platforms.
- Web 3-day or 7-day Business trial: Cancel before trial expiry to avoid charges; cancellation will stop renewal but you keep access until the trial period ends.
What happens when you cancel
Access after cancellation
After you cancel a paid subscription, you retain access to paid features until the end of the current billing cycle. Access does not end immediately unless platform rules state otherwise.
Renewal and billing
Auto-renewal stops at the end of the current paid period when you cancel. To avoid the next charge you must cancel at least 24 hours before the next billing date.
Account and data
Cancelling a subscription does not automatically delete your Notta account or your transcripts. You will need to delete your account separately if you want data removed.
If you delete your account, export any needed transcripts before deletion; deletion does not guarantee refund of prepaid fees.
Will I get a refund?
Standard refund policy
Subscriptions are generally non-refundable. Purchases made through Apple or Google Play must follow those platforms' refund processes.
Exceptions and Notta Terms
Notta’s Terms of Service state that prepaid fees may be refundable for the unused remainder of a term after termination, depending on circumstances.
To request a refund through Notta, contact Notta support and provide payment details and reason for the request. For Apple/Google purchases, follow their refund procedures.
Practical considerations
- Refunds are rarely automatic and may require disputes or escalation.
- If charged despite cancelling, contact the platform first (Apple/Google), then Notta support if needed.
Notta plans and pricing
Plan overview
Official plan names, regional prices, and billing cycles vary by platform and country. Where exact prices differ by region or change frequently, the table below reflects that pricing is variable.
How to check your price
See billing details in your App Store / Google Play subscription page or in Notta Web Profile → Billing to view exact amounts and next billing date.
| Plan | Price (local currency) | Billing cycle | Notes |
|---|---|---|---|
| Free / Trial | Varies | Trial period (3 or 7 days) | 3-day mobile trial; 3-day web trial; 7-day business web trial |
| Individual / Premium | Varies | Monthly / Yearly | Features depend on tier and platform |
| Business / Team | Varies | Monthly / Yearly | Business trial may be 7 days on web |
Your consumer rights in Nigeria
General consumer protections
Nigerian consumer law protects against unfair business practices and misrepresentation. This can include deceptive trial terms or unauthorized charges.
Practical steps in Nigeria
- Document all communications with Notta and the app store or payment processor.
- Dispute unauthorized charges with your bank or card issuer and with Apple/Google if the purchase went through those platforms.
- Consider contacting Nigerian consumer protection agencies or an attorney for persistent unresolved issues.
Terms of service vs. practice
Notta’s Terms allow refund of prepaid fees for remaining term on termination, but in practice refunds may be difficult to obtain.
Platform disputes (Apple/Google) are often the most effective route for consumers in Nigeria to recover unauthorized charges.
Customer experiences
Positive feedback
Some users praise Notta for multilingual transcription accuracy and quick turnaround in many cases.
Other users report responsive customer support and successful refunds when issues were clearly documented.
Negative feedback
Many complaints involve billing problems: charges after cancelling, trial limitations, or unexpected recurring fees.
Users also report occasional poor customer support response times and technical issues such as limited transcription length or accuracy with specialized vocabulary.
Balanced takeaway
Notta can deliver good transcription value for many users, but be cautious with trials and monitor billing closely.
Keep records and be prepared to use platform dispute channels if you encounter unauthorized charges or unresolved refunds.
Documentation checklist
What to gather before contacting support
- Account email and Notta username used for the subscription.
- Receipt(s) or invoice showing date of purchase and amount charged.
- Subscription ID or billing reference from Apple/Google or Notta Web.
- Dates and screenshots showing cancellation attempts, trial expiry, or error messages.
When escalating disputes
- Bank/card chargeback reference (if opened with your payment provider).
- Copies of communications with Notta support and platform support replies.
- Any logs or sample transcripts that show limited trial functionality (if relevant to your complaint).
Common mistakes
Assuming deleting the app cancels billing
Many users delete the Notta app but continue being billed because subscriptions remain active with the store. Always cancel via the platform where you subscribed.
Missing the 24-hour cancellation window
Cancelling too close to the renewal date often results in being charged for the next period. Cancel at least 24 hours before the next billing date.
Expecting automatic refunds
Assuming a refund will be issued automatically can lead to frustration. Refunds typically require a formal request via Apple, Google, or Notta support and may be declined.
Comparative recap
How platforms compare
This table summarizes the practical differences in cancellation and refund paths across purchase methods.
Quick reference
| Purchase method | How to cancel | Refund likelihood | Trial rules |
|---|---|---|---|
| Apple App Store | Cancel in Apple Subscriptions (iOS Settings or App Store) | Low to moderate - request via Apple refund process | Mobile 3-day trial must be cancelled ≥24 hours before end |
| Google Play | Cancel in Google Play → Subscriptions | Low to moderate - request via Google Play refund process | Mobile 3-day trial must be cancelled ≥24 hours before end |
| Notta Web (direct) | Profile → Billing → Cancel subscription on the web | Moderate - Notta TOS allows possible prorated refunds | Web trials (3-day or 7-day Business) stop renewal but remain active until expiry |
After cancelling
What to do immediately
Confirm cancellation in the platform’s subscription list and save screenshots of the cancellation confirmation and next billing date.
Export any transcripts or data you want to keep before access expires or before deleting your account.
Where to get help
- Notta: Cancel your Notta subscription
- Notta: 3-day Free Trial details
- Notta: 7-day Business Trial (web)
- For Apple/Google purchases, use the built-in refund request and dispute process in the App Store or Google Play Store.
Address
Primary office (corporate)
Notta lists a Tokyo corporate address: 1-12-1 Dogenzaka, Shibuya Mark City W, 22nd Floor, Shibuya-ku, Tokyo, Japan.
Alternate locations and contact
Notta may also operate through a Singapore-registered entity (NOTTA PTE. LTD.) and other regional offices. For billing or legal matters, use the contact channels in the Notta website or support center.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.