Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nova Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nova Ai: Complete Guide
What is Nova Ai
Overview
Nova Ai is a commercial AI product offering chatbot, image generation, and media tools through mobile apps and web services. It is offered under different domains and storefronts, including novaapp.ai and ai-nova.org, with subscription billing via Apple App Store, Google Play, or direct web sales.
Where it is sold
Subscriptions and purchases may be sold through the App Store (iOS), Google Play (Android), and directly on the web. Each channel can have slightly different terms for cancellation and refunds, so the purchase method determines the exact process and rights.
How to cancel Nova Ai
Cancel on iOS (App Store)
- Open Settings on your iPhone, tap your name, then tap Subscriptions, or open the App Store, tap your profile, then Subscriptions.
- Find the Nova Ai subscription and tap Cancel Subscription. Turn off auto‑renew at least 24 hours before the billing period ends to avoid renewal.
- For Apple account help see Apple subscription support.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select the Nova Ai subscription and tap Cancel subscription. Cancel at least 24 hours before period end to prevent a renewal.
- For Google Play help see Google Play subscription support.
Cancel on the Web
- If you bought directly on the web, you may cancel by contacting the vendor: email sales@ai-nova.org with your account details and request to cancel.
- Mention your account email, purchase date, and any order or invoice number to speed processing.
What happens when you cancel
Access after cancellation
When you cancel, access usually continues until the end of the paid billing period. You will retain the features you paid for until that expiry date, unless the vendor specifies otherwise.
Auto‑renewal and billing
Auto‑renewal stops after cancellation if done before the 24‑hour cutoff window specified for App Store and Google Play. Renewals processed through those platforms follow Apple/Google procedures for refunds or disputes.
Data and account retention
Your account data and any saved content may be retained per the vendor’s terms. If you need data export or deletion, contact the vendor directly and request next steps and timing.
Will I get a refund?
Novaapp.ai global refund policy
Under novaapp.ai policy, fees are generally non‑refundable except in limited circumstances. A refund is typically possible only if you sent fewer than 20 messages and requested a refund within 3 days of purchase.
AI Nova (ai-nova.org) refund policy and exceptions
For purchases on ai-nova.org, refund requests are allowed within 7 days of purchase when you provide proof of purchase and demonstrable issues. Approvals and processing may take up to 14 business days.
Special regional rules and Nigeria
- EU/UK/Switzerland/Turkey buyers have a 14‑day right of withdrawal under local law in many cases; those rules do not automatically apply in Nigeria.
- In Nigeria, if there is no stronger mandatory consumer law, the vendor’s global policy applies: typically non‑refundable after 3 days or after 20 messages.
- If charges are unauthorized, you may pursue charge disputes through your bank, Apple, or Google Play depending on how you paid.
Nova Ai plans and pricing
Available plans (summary)
Below are the documented plan names, EUR prices and billing periods based on App Store listings and vendor information. NGN amounts vary with exchange rates at purchase.
Notes on currency
Prices were converted from NGN to EUR using an approximate conversion of ₦2,000 = €1 for display. Actual NGN charged on purchase may differ with current exchange rates and App Store pricing.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| 1 Week Chatbot Pro | €1.25 | Weekly | Pro access to Nova AI Chatbot (weekly subscription) |
| 1 Month Chatbot OpenAI Subscription | €2.45 | Monthly | Full Chatbot Pro OpenAI-powered features (monthly) |
| 1 Year Chatbot Pro (lower tier) | €9.95 | Annual | Full Chatbot Pro (annual, lower NGN option) |
| 1 Year Chatbot Pro (higher tier) | €14.95 | Annual | Full Chatbot Pro (annual, higher NGN option) |
Your consumer rights in Nigeria
General position
There is no automatic application of EU-style 14‑day withdrawal rights in Nigeria unless local law or the vendor explicitly offers them. Where no stronger law applies, vendor policies govern refunds and cancellations.
Rights regarding platform charges
If you were billed through the App Store or Google Play, Apple and Google supply their own dispute and refund processes for unauthorized renewals. Use those platform channels first for renewals you did not authorize.
Practical steps for Nigerian consumers
- Contact the vendor (sales@ai-nova.org) with proof of purchase and a clear request for cancellation or refund.
- If charges persist after cancellation, contact your bank or payment provider to dispute recurring charges.
Customer experiences
Positive reports
- Some users praise AI Nova’s AI‑generated image quality and a focus on customer satisfaction on ai-nova.org.
- AppSumo reviews highlight useful subtitle and video editing features and a user-friendly interface for some customers.
Negative reports
- Trustpilot reviews for novaapp.ai show many complaints labeling it a scam, citing unauthorized charges, cancellation difficulties, and poor support.
- Common issues reported include subscriptions reverting to free mode after payment, lack of support response despite proof, ongoing charges after cancellation, and stability problems for some AppSumo users.
Documentation checklist
Essential items to include with a cancellation or refund request
- Account email and username used with Nova Ai.
- Purchase receipt, order number, or App Store/Google Play transaction ID.
- Date and amount of the charge you are disputing.
Optional but helpful evidence
- Screenshots showing the active subscription, billing history, or error messages.
- Any correspondence with support, including timestamps and message content.
Common mistakes
Errors when cancelling
Waiting until the last minute and cancelling after the 24‑hour cutoff is a frequent mistake; the subscription often renews automatically if cancellation is not completed in time.
Another common example is cancelling the app but not the subscription in App Store or Google Play; deleting an app does not stop billing.
Errors when requesting refunds
Failing to supply proof of purchase or message counts (for the 20‑message rule) often delays or prevents refunds. Always attach receipts and the timeframe when requesting refunds.
Requesting refunds through the wrong channel (e.g., emailing web support for an App Store purchase) can slow the process; use the platform’s refund tools where applicable.
Comparative recap
Quick channel comparison
This table summarizes how cancellation and refund rules differ by purchase channel and typical processing notes.
How to choose a channel for faster resolution
If you need a rapid platform-level refund or dispute, use Apple/Google support for charges billed through their stores. For account-level issues or export of data, contact the vendor directly.
| Channel | How to cancel | Refund window (vendor) | Notes |
|---|---|---|---|
| iOS (App Store) | App Store → Profile → Subscriptions; cancel 24+ hours before period end | Vendor: usually 3 days / 20 messages rule; Apple: follow Apple refund process | Use Apple refund request for unauthorized renewals |
| Android (Google Play) | Google Play → Profile → Subscriptions; cancel 24+ hours before period end | Vendor: usually 3 days / 20 messages rule; Google Play: use Google refund tools | Google can reverse unauthorized charges in some cases |
| Web (ai-nova.org) | Email sales@ai-nova.org with account and purchase details | ai-nova.org: refund requests within 7 days with proof; processing up to 14 business days | Provide clear proof and demonstrable issues for consideration |
After cancelling
Immediate actions
- Save receipts, take screenshots of cancellation confirmations, and note the service end date.
- Monitor your bank or card statement for any unexpected post‑cancellation charges and prepare to dispute if necessary.
Helpful links and contacts
- Vendor/contact email: sales@ai-nova.org
- AI Nova website: ai-nova.org
- NovaApp site: novaapp.ai
- Apple support for subscriptions: Apple subscription support
- Google Play subscriptions: Google Play subscription support
Address
Official address
Nova AI Limited
13 Anambra River Crescent, Minister’s Hill, Maitama, Abuja, Nigeria
How to contact or visit
Use the vendor email sales@ai-nova.org for account, cancellation, refund, or data requests. If visiting in person, confirm office hours and appointment requirements with the vendor first.