Cancel Nova Ai: Complete Guide

What is Nova Ai

Overview

Nova Ai is a commercial AI product offering chatbot, image generation, and media tools through mobile apps and web services. It is offered under different domains and storefronts, including novaapp.ai and ai-nova.org, with subscription billing via Apple App Store, Google Play, or direct web sales.

Where it is sold

Subscriptions and purchases may be sold through the App Store (iOS), Google Play (Android), and directly on the web. Each channel can have slightly different terms for cancellation and refunds, so the purchase method determines the exact process and rights.

How to cancel Nova Ai

Cancel on iOS (App Store)

• Open Settings on your iPhone, tap your name, then tap Subscriptions, or open the App Store, tap your profile, then Subscriptions.
• Find the Nova Ai subscription and tap Cancel Subscription. Turn off auto‑renew at least 24 hours before the billing period ends to avoid renewal.
• For Apple account help see Apple subscription support.

Cancel on Android (Google Play)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select the Nova Ai subscription and tap Cancel subscription. Cancel at least 24 hours before period end to prevent a renewal.
• For Google Play help see Google Play subscription support.

Cancel on the Web

• If you bought directly on the web, you may cancel by contacting the vendor: email [email protected] with your account details and request to cancel.
• Mention your account email, purchase date, and any order or invoice number to speed processing.

What happens when you cancel

Access after cancellation

When you cancel, access usually continues until the end of the paid billing period. You will retain the features you paid for until that expiry date, unless the vendor specifies otherwise.

Auto‑renewal and billing

Auto‑renewal stops after cancellation if done before the 24‑hour cutoff window specified for App Store and Google Play. Renewals processed through those platforms follow Apple/Google procedures for refunds or disputes.

Data and account retention

Your account data and any saved content may be retained per the vendor’s terms. If you need data export or deletion, contact the vendor directly and request next steps and timing.

Will I get a refund?

Novaapp.ai global refund policy

Under novaapp.ai policy, fees are generally non‑refundable except in limited circumstances. A refund is typically possible only if you sent fewer than 20 messages and requested a refund within 3 days of purchase.

AI Nova (ai-nova.org) refund policy and exceptions

For purchases on ai-nova.org, refund requests are allowed within 7 days of purchase when you provide proof of purchase and demonstrable issues. Approvals and processing may take up to 14 business days.

Special regional rules and Nigeria

• EU/UK/Switzerland/Turkey buyers have a 14‑day right of withdrawal under local law in many cases; those rules do not automatically apply in Nigeria.
• In Nigeria, if there is no stronger mandatory consumer law, the vendor’s global policy applies: typically non‑refundable after 3 days or after 20 messages.
• If charges are unauthorized, you may pursue charge disputes through your bank, Apple, or Google Play depending on how you paid.

Nova Ai plans and pricing

Available plans (summary)

Below are the documented plan names, EUR prices and billing periods based on App Store listings and vendor information. NGN amounts vary with exchange rates at purchase.

Notes on currency

Prices were converted from NGN to EUR using an approximate conversion of ₦2,000 = €1 for display. Actual NGN charged on purchase may differ with current exchange rates and App Store pricing.

Your consumer rights in Nigeria

General position

There is no automatic application of EU-style 14‑day withdrawal rights in Nigeria unless local law or the vendor explicitly offers them. Where no stronger law applies, vendor policies govern refunds and cancellations.

Rights regarding platform charges

If you were billed through the App Store or Google Play, Apple and Google supply their own dispute and refund processes for unauthorized renewals. Use those platform channels first for renewals you did not authorize.

Practical steps for Nigerian consumers

• Contact the vendor ([email protected]) with proof of purchase and a clear request for cancellation or refund.
• If charges persist after cancellation, contact your bank or payment provider to dispute recurring charges.

Customer experiences

Positive reports

• Some users praise AI Nova’s AI‑generated image quality and a focus on customer satisfaction on ai-nova.org.
• AppSumo reviews highlight useful subtitle and video editing features and a user-friendly interface for some customers.

Negative reports

• Trustpilot reviews for novaapp.ai show many complaints labeling it a scam, citing unauthorized charges, cancellation difficulties, and poor support.
• Common issues reported include subscriptions reverting to free mode after payment, lack of support response despite proof, ongoing charges after cancellation, and stability problems for some AppSumo users.

Documentation checklist

Essential items to include with a cancellation or refund request

• Account email and username used with Nova Ai.
• Purchase receipt, order number, or App Store/Google Play transaction ID.
• Date and amount of the charge you are disputing.

Optional but helpful evidence

• Screenshots showing the active subscription, billing history, or error messages.
• Any correspondence with support, including timestamps and message content.

Common mistakes

Errors when cancelling

Waiting until the last minute and cancelling after the 24‑hour cutoff is a frequent mistake; the subscription often renews automatically if cancellation is not completed in time.

Another common example is cancelling the app but not the subscription in App Store or Google Play; deleting an app does not stop billing.

Errors when requesting refunds

Failing to supply proof of purchase or message counts (for the 20‑message rule) often delays or prevents refunds. Always attach receipts and the timeframe when requesting refunds.

Requesting refunds through the wrong channel (e.g., emailing web support for an App Store purchase) can slow the process; use the platform’s refund tools where applicable.

Comparative recap

Quick channel comparison

This table summarizes how cancellation and refund rules differ by purchase channel and typical processing notes.

How to choose a channel for faster resolution

If you need a rapid platform-level refund or dispute, use Apple/Google support for charges billed through their stores. For account-level issues or export of data, contact the vendor directly.

After cancelling

Immediate actions

• Save receipts, take screenshots of cancellation confirmations, and note the service end date.
• Monitor your bank or card statement for any unexpected post‑cancellation charges and prepare to dispute if necessary.

Helpful links and contacts

• Vendor/contact email: [email protected]
• AI Nova website: ai-nova.org
• NovaApp site: novaapp.ai
• Apple support for subscriptions: Apple subscription support
• Google Play subscriptions: Google Play subscription support

Address

Official address

Nova AI Limited

13 Anambra River Crescent, Minister’s Hill, Maitama, Abuja, Nigeria

How to contact or visit

Use the vendor email [email protected] for account, cancellation, refund, or data requests. If visiting in person, confirm office hours and appointment requirements with the vendor first.