Cancel Novelmates: Easy Method

What is Novelmates

Overview

Novelmates is a mobile app that offers paid access to serialized novels and VIP reading features. The service is commonly distributed through iOS and Android app stores and via the app's own web or in-app purchase flows.

Purpose

Users subscribe to Novelmates for unlimited or VIP access to content under time-limited plans. Billing is typically handled through the App Store, Google Play, or the app's internal subscription system depending on how the purchase was made.

How to cancel Novelmates

iOS (App Store) cancellation

• Open iPhone Settings → tap your Apple ID (your name) → Subscriptions.
• Find "Novelmates" in the list and choose Cancel Subscription to stop future billing.
• If you cannot see Novelmates in Subscriptions, try the in-app method below or contact Apple support.

Google Play and in-app cancellation

• Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select Novelmates and Cancel.
• Many users report Novelmates sometimes does not appear in Google Play subscriptions; if it is missing, open the app and use the in-app menu.
• In-app path reported by users: Mine tab → 1v1 Service (or Help & Feedback) → look for a Cancel button at the bottom.

What happens when you cancel

Access after cancellation

When cancellation is successful, access typically continues until the end of the current paid period. You should still be able to use paid features until the subscription expiry date.

Renewal, billing and data

Cancellation prevents future automatic renewals but does not retroactively stop charges already posted. Personal data and account content are usually retained unless you delete the account via app settings.

Will I get a refund?

Official policy

There is no clearly published public refund policy from Novelmates that guarantees post-purchase refunds or a 14-day cooling-off right. Users should not assume automatic refunds will be granted.

User reports and exceptions

• Multiple reports indicate refunds are generally not offered, especially where cancellation is difficult.
• Some users pursue chargebacks with banks when they continue to be billed after cancellation attempts.
• If you believe charges are unauthorized, contact your bank or card issuer promptly and keep evidence of cancellation attempts.

Novelmates plans and pricing

Pricing table

Pricing notes

Exact euro pricing for Nigeria is not provided by the App Store; the values above are approximate conversions (1 EUR ≈ 1,400 NGN). Local charges may vary by store, currency conversion and taxes.

Your consumer rights in Nigeria

Cooling-off and refunds

Under general Nigerian consumer protection norms, digital subscriptions commonly have a cooling-off period (often 7 - 14 days) for refunds. However, there is no published evidence that Novelmates honours such a right.

Escalation and enforcement

• If the app is opaque about cancellation or refunds, escalate to your bank or card issuer to block or reverse debits.
• Document all attempts to cancel and any communications; this evidence helps with chargeback or regulatory complaints.

Customer experiences

Positive experiences

A minority of users report receiving desired content and functioning VIP access after subscribing. These reports exist but are less frequent than complaints.

Negative experiences

Many users report difficulty cancelling, subscriptions not showing in App Store or Google Play lists, unexpected or repeated charges, and continued billing after deleting the app.

Some users describe the cancellation process as deliberately difficult and have had to block cards or contact banks to stop charges.

Documentation checklist

What to collect before contacting support or your bank

• App purchase receipt or order confirmation from App Store/Google Play or email receipts.
• Screenshots of subscription entries (App Store/Google Play subscriptions page) or the app's "1v1 Service" cancel screen.
• Dates and amounts of charges shown on your bank or card statement.
• Copies of any messages or support emails sent to Novelmates or screenshots of in-app support pages.

Why this matters

• Banks and card issuers typically require proof of purchase and proof of cancellation attempts for chargeback requests.
• Keeping a clear timeline helps consumer protection agencies and your bank evaluate the case faster.

Common mistakes

Deleting the app but not cancelling

Many users delete the Novelmates app assuming that removes the subscription. Deleting an app does not cancel subscriptions charged through Apple or Google; the subscription continues until properly cancelled.

Not saving proof and relying on assumptions

Users sometimes assume their in-app cancel request was processed without saving a confirmation. Always capture screenshots and receipts of cancellation confirmations.

Comparative recap

Quick summary

This table compares how Novelmates behaves versus typical expectations for subscriptions regarding cancellation visibility, refund likelihood, and pricing clarity.

How it compares

After cancelling

Check for continuing charges

Monitor your bank or card statement for charges after cancellation. If you see continued billing, contact your bank or card issuer as soon as possible to dispute unauthorized charges.

Useful links and next steps

• Manage subscriptions on iPhone (Apple Support)
• Manage subscriptions on Google Play
• Novelmates / developer refund policy (no clear refund guarantee)
• If cancellation fails, contact your bank immediately to request a block or chargeback and provide the documentation checklist above.

Address

Developer address

HK IReader Technology Limited

Rm A1 7/F Cheuk Nang Plaza, 250 Hennessy Road, Wan Chai, Hong Kong

Notes

If you plan to escalate, include the developer address in communications with your bank or consumer protection body as part of your evidence packet.