Cancel Pandadoc: Simple Process

What is Pandadoc

Overview

PandaDoc is a cloud-based document automation and e-signature platform used to create, send, sign, and manage proposals, contracts, and other business documents.

It serves sales, legal, and operations teams by combining templates, approval workflows, and electronic signatures into one service.

Core features

Key capabilities include document building, e-signatures, templates, and basic analytics for document activity and status.

PandaDoc offers a 14-day free trial and multiple paid subscription tiers for teams and enterprises.

How to cancel Pandadoc

Cancel on the web (recommended)

• Sign in to your PandaDoc account on the web.
• Go to Settings → Billing → Cancel subscription.
• Follow on-screen prompts to confirm cancellation; if canceled before the trial ends, you will not be charged.

App Store & Google Play considerations

• There is no separate PandaDoc-published cancellation policy for App Store or Google Play; the general policy applies.
• If you subscribed through a mobile store, you may need to cancel the subscription via that store’s subscription manager in addition to checking your PandaDoc account.

What happens when you cancel

Access and account status

After cancellation, your account remains active until the end of the current paid period unless the subscription was on trial.

Access to paid features typically ends when the paid billing period expires; documents you created remain accessible according to PandaDoc account rules.

Renewal and billing

No further charges will occur after a successful cancellation made via PandaDoc settings on the web.

PandaDoc does not provide prorated refunds; billing stops at the end of the billing period but past charges remain.

Will I get a refund?

Policy summary

PandaDoc offers a 14-day free trial; cancel before the first charge on day 14 to avoid billing.

For paid monthly or annual subscriptions, PandaDoc’s payment policy states that no refunds - prorated or otherwise - are provided upon cancellation.

Exceptions and disputes

• The Master Services Agreement affirms that fees are non-refundable and orders are non-cancelable unless PandaDoc agrees in writing.
• If you believe you were wrongly charged, gather supporting documentation and contact PandaDoc support to request a review.

Pandadoc plans and pricing

Plan overview

PandaDoc publishes multiple plan levels including options for individuals, teams, and enterprises.

Specific pricing may vary by region, negotiated enterprise agreements, or promotions.

Billing cycles

Typical billing cycles are monthly and annual; a 14-day free trial is available for eligible plans.

Cancellation rules and refund policy apply to both monthly and annual plans as stated above.

Your consumer rights in Nigeria

Right to cancel trial

If you are using the 14-day free trial, you have the right to cancel before the trial ends to avoid the first charge.

Ensure you cancel through the PandaDoc web settings before the trial expiry date.

Post-trial and local protections

Under Nigerian consumer protection law, including remedies under the Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have avenues for complaints against unfair trade practices.

If you believe PandaDoc violated local consumer rights, you may contact the Federal Competition and Consumer Protection Commission (FCCPC) or seek assistance from your payment provider.

Customer experiences

Positive feedback

Some users praise PandaDoc for ease of use and efficiency in signing and managing documents.

Reviews on platforms such as Trustpilot note streamlined document workflows and helpful features for sales processes.

Common complaints

Complaints include poor customer service and billing issues, such as being charged for services not delivered.

Users on Reddit and ComplaintsBoard report disputes over charges and difficulties obtaining refunds despite errors that users claim were PandaDoc’s fault.

Documentation checklist

Before cancelling

• Account email and username used with PandaDoc.
• Subscription start date and billing cycle (monthly or annual).
• Trial start and end dates, if applicable.

When disputing a charge

• Copies of invoices and payment receipts (dates and amounts).
• Screenshots of account billing page and cancellation confirmation.
• Support case numbers or communications with PandaDoc support.

Common mistakes

Cancellation timing errors

A frequent mistake is assuming cancellation after the trial will still prevent the first charge; you must cancel before the trial ends.

Another common error is canceling only via a mobile store without verifying the subscription status in PandaDoc’s web settings.

Assuming refunds or prorations

Many users expect prorated refunds when canceling mid-period; PandaDoc’s policy does not provide prorated or partial refunds for paid monthly or annual plans.

Failing to save billing records and confirmation screenshots can make disputes harder to resolve.

Comparative recap

Quick comparison

The table below compares key consumer-facing aspects of PandaDoc with a typical SaaS competitor to help you evaluate.

Notes

"Typical SaaS competitor" is a generalization; individual competitors may differ in refund and cancellation policies.

After cancelling

Access to documents and data

After cancellation, retain copies of important documents and export any data you need before paid access ends.

Check your account to confirm which documents remain accessible and for how long.

Getting help and next steps

If you need help with cancellation or billing disputes, contact PandaDoc support and provide the documentation checklist items above.

Useful links: PandaDoc Payment Policy, How to cancel (Help Center), PandaDoc Terms of Use / Master Services Agreement.

Address

Legal notices

For legal notices or formal correspondence related to PandaDoc, use the official address below.

Mailing address

PandaDoc, Inc.

548 Market Street PMB 185308

San Francisco, CA 94104-5401, USA