Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pdf Guru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pdf Guru: Easy Method
What is Pdf Guru
Short description
Pdf Guru is a document tool and subscription service for converting, editing and managing PDF files online and in mobile apps. It offers free features and paid subscriptions across web, iOS (App Store) and Android (Google Play).
How it is delivered
Pdf Guru is available as a web service at pdfguru.com and as mobile apps distributed through the Apple App Store and Google Play. Billing depends on where you bought the subscription.
How to cancel Pdf Guru
Cancel on the website (web)
To cancel a subscription bought on the website, sign in at pdfguru.com and open your subscription settings.
- Go to subscription settings after signing in.
- Actively cancel at least 24 hours before trial end or the next billing date.
- Uninstalling the app does not stop billing; you must cancel in account settings.
- Save the cancellation confirmation email; without it cancellation may not be completed.
Cancel on iOS (App Store)
If you purchased via the App Store, Apple manages your subscription and billing. You must cancel through your Apple ID subscription settings.
- Open the App Store, tap your profile, then Subscriptions to find Pdf Guru.
- Cancel the subscription from your Apple ID subscriptions; Apple handles refunds and billing.
Cancel on Android (Google Play)
If you purchased via Google Play, Google handles billing. Cancel through the Google Play Subscriptions area on the device or web.
- Open Google Play, go to Menu > Subscriptions, locate Pdf Guru and cancel.
- Confirm cancellation and keep any confirmation screenshot or email.
What happens when you cancel
Access and renewal
Billing for your subscription stops at the next renewal after cancellation. You typically retain access to paid features until the end of the current paid period.
Make note of the next renewal date and the period you retain access to after cancelling.
Data and account
Cancelling generally does not delete your account or stored documents automatically. Export or back up any important files before a retention window ends.
Check account settings on the website or app for any explicit data deletion options after cancellation.
Confirmation and records
Keep the cancellation confirmation email or screenshot as proof. Without it, the claim that you cancelled may be harder to support.
If billing continues after cancellation, use the confirmation to contact support or your payment provider.
Will I get a refund?
Website purchases - general rule
Refunds for website purchases are generally non-refundable unless a money-back guarantee was offered at checkout. Refunds for personal reasons or dissatisfaction are typically not available.
- If a money-back guarantee was presented, contact support within the stated window (commonly 30 days) and explain technical issues.
- Refunds are more likely for demonstrable technical problems than for change of mind.
App Store and Google Play purchases
For purchases via Apple or Google, Apple and Google manage refunds and billing policies. You must request refunds through your Apple ID or Google Play account support pages.
- Apple refund requests: submit via Report a Problem or Apple support.
- Google Play refund requests: use Google Play Help or the purchase history refund process.
EU-specific exceptions
EU residents have a statutory 14-day right of withdrawal in many cases. Within 14 days of purchase they may request a refund unless they consented to immediate service delivery and lost that right.
- EU refunds must be requested within 14 days and are reimbursed within 14 days, typically to the original payment method.
- If service started immediately with user consent, refunds may be proportional to used service.
Pdf Guru plans and pricing
Overview
Exact plan names and Nigeria-specific prices are not publicly listed in the source data available for this guide.
Use the app store listing or the website while signed in to view current local prices and billing intervals.
Price table
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | Varies | Varies | Available on web and apps |
| Premium | Varies | Varies | Paid features and conversions |
| Business / Team | Varies | Varies | Multi-user options where offered |
Your consumer rights in Nigeria
Legal overview
There is no indication that Pdf Guru offers Nigeria-specific statutory refund rights like the EU 14-day withdrawal right. The service appears to follow its contractual policies and EU law where applicable.
Nigerian consumers rely on national consumer protection laws and regulators for broader dispute support.
Practical steps if you have a dispute
If you disagree with a charge, first gather documentation (receipts, cancellation confirmation, screenshots) and contact Pdf Guru support via the website or app.
- If billing was through Apple or Google, contact the relevant store for a refund or dispute.
- If unresolved, contact your bank or card issuer to dispute unauthorized charges.
- You may also contact the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria for guidance or complaints.
Customer experiences
Positive feedback
Many users praise Pdf Guru for responsive, helpful customer service and effective document conversion features. Customers describe the app as user-friendly and useful for everyday PDF tasks.
Some users reported that support issued refunds in specific situations despite a general non-refundable policy.
Negative feedback
Multiple customers report unexpected recurring charges after trials or one-time payments, and difficulty identifying or stopping auto-renewals.
Others mention unclear pricing, slow support responses in some cases, and frustration when refunds are denied for non-technical reasons.
Documentation checklist
What to collect before contacting support
- Account email and username used with Pdf Guru.
- Order or transaction ID from the website or app store receipt.
- Cancellation confirmation email or screenshot, if available.
- Bank or card statement entry showing the charge.
Supporting evidence to strengthen your case
- Screenshots of subscription settings showing active/renewal dates.
- Copies of correspondence with support (ticket numbers and timestamps).
- Device and app version details if the issue is technical.
Common mistakes
Assuming uninstalling stops billing
Uninstalling the mobile app does not cancel a subscription. The billing remains active until you cancel in the website account settings or the app store subscriptions area.
Always confirm cancellation in the service that handled the payment (website, Apple, or Google).
Missing the cancellation window
Waiting until the last minute can result in an unwanted renewal because the service requires cancellation at least 24 hours before the trial end or next billing date.
Set a calendar reminder several days before renewal rather than relying on the last day.
Not saving confirmation
Failing to save a cancellation confirmation email or screenshot makes proving cancellation harder if billing continues.
Keep all proof of cancellation and transaction records until the billing dispute is fully resolved.
Comparative recap
Quick comparison
The following table summarizes how cancellations and refunds differ by purchase channel: website, iOS (App Store), and Android (Google Play).
Comparison table
| Channel | How to cancel | Who handles billing | Refunds |
|---|---|---|---|
| Website (web) | Sign in at pdfguru.com → subscription settings → cancel (≥24 hours before renewal) | Pdf Guru (site) | Generally non-refundable; exceptions for money-back guarantees and technical issues within 30 days |
| iOS (App Store) | Cancel via Apple ID Subscriptions in the App Store | Apple | Refunds handled by Apple; request via Apple support or Report a Problem |
| Android (Google Play) | Cancel via Google Play → Subscriptions | Refunds handled by Google Play; request via Google Play Help |
After cancelling
Immediate next steps
Save the cancellation confirmation email or screenshot and note the date when paid access ends. Export any files you need before access expires.
- Monitor your bank or card statement for any unexpected charges after cancellation.
- If charged incorrectly, open a support ticket with Pdf Guru and include documentation.
Helpful links and contacts
Use these official pages to manage subscriptions or seek refunds:
- Pdf Guru official website
- Apple - manage subscriptions
- Google Play - manage subscriptions
- FCCPC - Nigeria consumer protection
Address
Postal address availability
No official postal address for Pdf Guru specific to Nigeria was found in the source data. There is no country-specific mailing address listed.
How to contact instead
Use the Pdf Guru website or the App Store / Google Play support systems to manage subscriptions and contact support. Keep records of any email or ticket responses you receive.
If needed, escalate billing disputes through your payment provider (bank, Apple, or Google) or contact the FCCPC for consumer guidance.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.