Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Perplexity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Perplexity: Complete Guide
What is Perplexity
Service overview
Perplexity is an AI-powered question-and-answer and research assistant that offers free and paid subscription tiers.
Paid plans (Pro, Max) provide higher usage limits, advanced models, and priority features compared with the free tier.
Where it is used
Perplexity is available on the web and via mobile apps for iOS and Android in many countries, including Nigeria.
Billing for paid plans is handled either through Perplexity's web checkout or via the App Store / Google Play when subscribed on mobile.
How to cancel Perplexity
Cancel on the Web
- Go to Settings → Subscription under Perplexity Pro.
- Select Manage Subscription → Cancel subscription.
- Follow any on-screen confirmation steps to complete cancellation.
Cancel on mobile apps
- iOS (App Store): Open the App Store → Profile → Subscriptions → Perplexity - Ask Anything → Cancel subscription.
- Android (Google Play): Open Google Play App → Settings (top right) → Payments & Subscriptions → Perplexity - Ask Anything → Cancel subscription.
What happens when you cancel
Access and service
After cancellation you typically retain access to paid features until the end of your current billing period.
Your account will revert to the free tier once the paid period expires unless you resubscribe.
Renewal and billing
Auto-renewal stops after cancellation; you should see no new charges after the current paid term ends.
If you see unexpected charges after canceling, check which platform was billed (App Store, Google Play, or Perplexity web).
Data and account state
Cancellation does not usually delete your account or data; your settings and history may be retained under the free account.
To remove personal data, review Perplexity’s privacy settings or contact support for account deletion requests.
Will I get a refund?
Refund policy for Nigeria
For customers in Nigeria (classified under "All other customers"), monthly subscriptions: refund requests are possible up to 24 hours after purchase and must include a reason.
Annual subscriptions: eligible for a full refund only within 72 hours of the original purchase date/time.
Exceptions and regional differences
- EU, UK, and Turkey customers have 14-day refund eligibility for both monthly and annual plans; this does not apply to Nigeria.
- If local Nigerian consumer law requires a different refund period, that law may override the published policy.
How to request a refund
- Include purchase proof (receipt), purchase date/time, payment method, and a clear reason when requesting a refund.
- If billed through the App Store or Google Play, you may need to request a refund via Apple or Google support in addition to contacting Perplexity.
Perplexity plans and pricing
Available plans
Perplexity publishes at least two paid monthly plans: Pro and Max with distinct feature sets.
Prices below are shown in USD as publicly listed; local checkout may show local currency.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro | $20.00 (USD) | Monthly | Unlimited Pro searches, advanced AI models, image/video generation, unlimited file uploads, $5/month API credits, priority support. |
| Max | $200.00 (USD) | Monthly | All Pro features, plus agentic Comet browser, unlimited Labs and research queries, early access to advanced AI models. |
Your consumer rights in Nigeria
Applicable refund windows
Perplexity’s published policy treats Nigeria as part of "All other customers": 24 hours for monthly and 72 hours for annual refunds.
This is what the company has stated as its standard refund policy for Nigeria.
Local law considerations
Nigerian consumer protection laws may provide additional rights or longer refund windows than the published policy.
If Nigerian law mandates longer or different remedies, those legal protections can supersede the stated policy.
Practical advice
- Act quickly: request refunds within the stated windows and keep evidence of purchase and communications.
- If you encounter problems, mention any relevant Nigerian consumer protection provisions when escalating.
Customer experiences
Common complaints
Reported problems include promotional Pro subscriptions not activating, throttled usage on promo plans, and slow or inadequate customer support.
Other issues noted: repeated billing attempts after cancellation, syncing/billing lockouts after payment, and double charging across platforms.
Positive and neutral notes
Many users experience straightforward subscription and cancellation without issues; experiences can vary by billing channel (web vs app stores).
Refund and support outcomes often depend on how the subscription was purchased and the responsiveness of the relevant billing platform.
Documentation checklist
Essential items to include
- Order receipt or confirmation showing date/time and amount.
- Payment method details (card, PayPal, App Store, Google Play) and last four digits if applicable.
- Account email or username used for Perplexity.
- Clear reason for the refund or cancellation request.
- Screenshots of subscription status, charges, or errors if relevant.
Where to send documentation
If billed via Perplexity web checkout, attach documents when contacting Perplexity support.
If billed through Apple or Google, be prepared to provide the same documents to Apple/Google support as well.
Common mistakes
Missing platform check
Users sometimes contact Perplexity support without confirming which platform billed them; this delays resolution.
Always confirm whether the charge came from Perplexity, the App Store, or Google Play before requesting a refund.
Late refund requests and incomplete evidence
Waiting past the 24-hour (monthly) or 72-hour (annual) window will often make refunds ineligible under Perplexity’s stated policy.
Incomplete documentation (no receipt, missing timestamps) commonly causes refund requests to be denied or delayed.
Comparative recap
Quick plan comparison
The table below summarizes the two main paid plans so you can compare price and key features at a glance.
| Plan | Price (USD) | Billing Period | Key differences |
|---|---|---|---|
| Pro | $20.00 | Monthly | Unlimited Pro searches, advanced models, multimodal generation, $5 API credits, priority support. |
| Max | $200.00 | Monthly | Everything in Pro plus agentic Comet browser, unlimited Labs queries, early access to advanced models. |
After cancelling
Check your billing platform
Confirm cancellation in the same platform where you subscribed (Perplexity web, App Store, or Google Play) to ensure no further charges.
If billed via Apple/Google, you may also need to cancel via their subscription management pages.
Useful links
- Perplexity homepage
- Apple: manage subscriptions
- Google Play: manage subscriptions
- Perplexity support / contact
Address
Head office listed in Terms
The published company address in Perplexity’s global Terms is: The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland.
Perplexity does not publish a Nigerian postal or physical address for cancellation requests; refer to the listed international addresses in their Terms if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.