Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Persopo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Persopo: Easy Method
What is Persopo
Overview
Persopo is an online people-search and background check service that offers single reports and subscription plans for unlimited searches.
Services in brief
The site promises background reports, contact details and public-record searches sold as one-time reports or recurring subscriptions.
How to cancel Persopo
Primary cancellation methods
- Phone: Call Persopo customer service at 1-866-371-12590 and request account cancellation. Ask for a confirmation code or confirmation email.
- Email: Send an email with your account details and clear cancellation request to support@persopo.com. Keep any reply as proof.
- Mail: Send a written opt-out/cancellation request to the Opt Out Dept. at the address below; use tracked mail and keep the receipt.
Step-by-step cancellation checklist
- Prepare account details: email used to register, username, last four digits of card, and subscription start date.
- Call Persopo and state you want to cancel; note the time, agent name, and confirmation code if provided.
- Email support@persopo.com with “Cancel account” and include the same verification details; save the response.
- If you send mail, use recorded delivery and keep proof; allow several weeks for processing.
What happens when you cancel
Access after cancellation
After cancellation, access to subscription features is typically revoked at the end of the billing period or immediately, depending on Persopo’s processing.
Automatic renewals and data
Persopo has reported instances where automatic billing continued after cancellation requests; monitor bank statements closely.
Persopo may retain account data after cancellation according to its practices; opt-out or data removal requests are sometimes reported as not processed.
Will I get a refund?
Published policy
Persopo does not publish a clear refund policy and there is no evidence of a standard 14-day automatic right of refund from the company.
Reported exceptions and actions
- Many users report that cancelling did not produce an automatic refund, even for immediate cancellations or trials.
- If you believe charges are unauthorized, contact your bank to request a chargeback and keep documentation of cancellation attempts.
- Document all communications (calls, emails, mails) to support any dispute with your payment provider or consumer authority.
Persopo plans and pricing
Available plans
Persopo lists a mix of subscription and one-time report pricing, shown below in EUR; Nigeria-specific pricing is not published.
Pricing notes
Prices are converted from USD to EUR approximately and may vary. Official local pricing for Nigeria is not publicly available.
| Plan | Price | Billing Period | Features |
|---|---|---|---|
| Monthly (unlimited searches) | €18.60 | Monthly | Unlimited background searches |
| 3-Month subscription | €13.95 per month (billed quarterly) | Quarterly | Unlimited background searches |
| Annual subscription | €9.30 per month (billed yearly) | Annual | Unlimited background searches |
| 6-Month (Premium) | €9.25 per month (billed every six months) | Semi-Annual | Unlimited background searches |
| One-time report | €23.20 | One-time | Single comprehensive background check |
Your consumer rights in Nigeria
Local consumer protection framework
Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights such as fair treatment and access to redress for misleading or unfair practices.
Actions you can take
- File a complaint with the FCCPC if you believe Persopo’s practices breach consumer protection rules.
- Contact your card issuer or bank to request a chargeback for unauthorized or misleading recurring charges.
- Preserve records of marketing claims, invoices, communications and cancellation attempts to support complaints.
Customer experiences
Negative reports
Many users report inaccurate search results, unresolved opt-out requests and repeated billing after cancellation attempts.
Complaints also include poor customer service, long hold times, rude representatives and difficulty obtaining refunds.
Positive reports
Positive reviews are rare but a small number of older reports claim accurate results and responsive support; these appear to be outliers.
Documentation checklist
Essentials to gather
- Account email, username, and registration date.
- Transaction receipts, billing statements, and last charged amount.
- Screenshots of subscription pages, trial offers, and any marketing claims.
Proof for disputes
- Call logs with agent names and confirmation codes.
- Email copies and response timestamps from support@persopo.com.
- Proof of mailed opt-out (tracking number and postal receipt).
Common mistakes
Assuming app-store cancellation works
Users sometimes cancel via the App Store or Google Play only to find Persopo requires direct contact with its support for account termination.
Always confirm cancellation directly with Persopo as instructed above and retain confirmation evidence.
Failing to document interactions
Not saving emails, not noting phone confirmation codes and ignoring bank statements are common errors that weaken disputes.
Record every step: screenshots, dates, times and any reference numbers provided by Persopo.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and customer service based on user reports and available information.
Usage guidance
Use this table to decide next steps: immediate cancellation attempts, bank disputes, or filing a complaint with Nigerian authorities.
| Aspect | Persopo | Practical advice |
|---|---|---|
| Cancellation method | Phone or email required; no self-serve via app stores or web | Call and email, keep confirmations, consider recorded mail |
| Refund likelihood | Unreliable; many users report no refunds | Prepare to dispute with bank if chargeback is needed |
| Customer service | Mixed; many complaints about slow or rude support | Document all interactions and escalate via written complaints |
| Pricing clarity | Listed plans exist but local pricing for Nigeria not published | Keep records of billed amounts and currency conversions |
After cancelling
Immediate next steps
- Save any cancellation confirmation and confirmation codes you receive from Persopo.
- Monitor your bank and card statements for at least two billing cycles.
Further actions if charges continue
- Contact your bank or card issuer to dispute unauthorized recurring charges and request a chargeback.
- File a complaint with the FCCPC in Nigeria and consider reporting to consumer-review sites to document issues.
- Helpful links: How to cancel (guide), Account cancellation steps, User reviews.
Address
Mailing address for opt-out/cancellation
Opt Out Dept.
848 N. Rainbow Blvd., Suite 20
Las Vegas, NV 89107
Contact details
Phone: 1-866-371-12590
Email: support@persopo.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.