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Cancel Persopo: Easy Method
What is Persopo
Overview
Persopo is an online people-search and background check service that offers single reports and subscription plans for unlimited searches.
Services in brief
The site promises background reports, contact details and public-record searches sold as one-time reports or recurring subscriptions.
How to cancel Persopo
Primary cancellation methods
- Phone: Call Persopo customer service at 1-866-371-12590 and request account cancellation. Ask for a confirmation code or confirmation email.
- Email: Send an email with your account details and clear cancellation request to [email protected]. Keep any reply as proof.
- Mail: Send a written opt-out/cancellation request to the Opt Out Dept. at the address below; use tracked mail and keep the receipt.
Step-by-step cancellation checklist
- Prepare account details: email used to register, username, last four digits of card, and subscription start date.
- Call Persopo and state you want to cancel; note the time, agent name, and confirmation code if provided.
- Email [email protected] with “Cancel account” and include the same verification details; save the response.
- If you send mail, use recorded delivery and keep proof; allow several weeks for processing.
What happens when you cancel
Access after cancellation
After cancellation, access to subscription features is typically revoked at the end of the billing period or immediately, depending on Persopo’s processing.
Automatic renewals and data
Persopo has reported instances where automatic billing continued after cancellation requests; monitor bank statements closely.
Persopo may retain account data after cancellation according to its practices; opt-out or data removal requests are sometimes reported as not processed.
Will I get a refund?
Published policy
Persopo does not publish a clear refund policy and there is no evidence of a standard 14-day automatic right of refund from the company.
Reported exceptions and actions
- Many users report that cancelling did not produce an automatic refund, even for immediate cancellations or trials.
- If you believe charges are unauthorized, contact your bank to request a chargeback and keep documentation of cancellation attempts.
- Document all communications (calls, emails, mails) to support any dispute with your payment provider or consumer authority.
Persopo plans and pricing
Available plans
Persopo lists a mix of subscription and one-time report pricing, shown below in EUR; Nigeria-specific pricing is not published.
Pricing notes
Prices are converted from USD to EUR approximately and may vary. Official local pricing for Nigeria is not publicly available.
| Plan | Price | Billing Period | Features |
|---|---|---|---|
| Monthly (unlimited searches) | €18.60 | Monthly | Unlimited background searches |
| 3-Month subscription | €13.95 per month (billed quarterly) | Quarterly | Unlimited background searches |
| Annual subscription | €9.30 per month (billed yearly) | Annual | Unlimited background searches |
| 6-Month (Premium) | €9.25 per month (billed every six months) | Semi-Annual | Unlimited background searches |
| One-time report | €23.20 | One-time | Single comprehensive background check |
Your consumer rights in Nigeria
Local consumer protection framework
Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights such as fair treatment and access to redress for misleading or unfair practices.
Actions you can take
- File a complaint with the FCCPC if you believe Persopo’s practices breach consumer protection rules.
- Contact your card issuer or bank to request a chargeback for unauthorized or misleading recurring charges.
- Preserve records of marketing claims, invoices, communications and cancellation attempts to support complaints.
Customer experiences
Negative reports
Many users report inaccurate search results, unresolved opt-out requests and repeated billing after cancellation attempts.
Complaints also include poor customer service, long hold times, rude representatives and difficulty obtaining refunds.
Positive reports
Positive reviews are rare but a small number of older reports claim accurate results and responsive support; these appear to be outliers.
Documentation checklist
Essentials to gather
- Account email, username, and registration date.
- Transaction receipts, billing statements, and last charged amount.
- Screenshots of subscription pages, trial offers, and any marketing claims.
Proof for disputes
- Call logs with agent names and confirmation codes.
- Email copies and response timestamps from [email protected].
- Proof of mailed opt-out (tracking number and postal receipt).
Common mistakes
Assuming app-store cancellation works
Users sometimes cancel via the App Store or Google Play only to find Persopo requires direct contact with its support for account termination.
Always confirm cancellation directly with Persopo as instructed above and retain confirmation evidence.
Failing to document interactions
Not saving emails, not noting phone confirmation codes and ignoring bank statements are common errors that weaken disputes.
Record every step: screenshots, dates, times and any reference numbers provided by Persopo.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and customer service based on user reports and available information.
Usage guidance
Use this table to decide next steps: immediate cancellation attempts, bank disputes, or filing a complaint with Nigerian authorities.
| Aspect | Persopo | Practical advice |
|---|---|---|
| Cancellation method | Phone or email required; no self-serve via app stores or web | Call and email, keep confirmations, consider recorded mail |
| Refund likelihood | Unreliable; many users report no refunds | Prepare to dispute with bank if chargeback is needed |
| Customer service | Mixed; many complaints about slow or rude support | Document all interactions and escalate via written complaints |
| Pricing clarity | Listed plans exist but local pricing for Nigeria not published | Keep records of billed amounts and currency conversions |
After cancelling
Immediate next steps
- Save any cancellation confirmation and confirmation codes you receive from Persopo.
- Monitor your bank and card statements for at least two billing cycles.
Further actions if charges continue
- Contact your bank or card issuer to dispute unauthorized recurring charges and request a chargeback.
- File a complaint with the FCCPC in Nigeria and consider reporting to consumer-review sites to document issues.
- Helpful links: How to cancel (guide), Account cancellation steps, User reviews.
Address
Mailing address for opt-out/cancellation
Opt Out Dept.
848 N. Rainbow Blvd., Suite 20
Las Vegas, NV 89107
Contact details
Phone: 1-866-371-12590
Email: [email protected]
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Written by Sani Ibrahim
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Persopo subscription, prepare your account details, then call 1-866-371-12590 or email [email protected] with your cancellation request. You can also send a written request via registered mail.
Persopo does not have a clear refund policy, and many users report not receiving refunds after cancellation. If you believe a charge is unauthorized, consider disputing it with your bank.
After cancellation, your access to Persopo features typically ends at the end of the billing period, but this can vary based on their processing.
No, you cannot cancel your Persopo subscription through the app or website. You must contact customer service via phone or email, or send a written request.
If automatic billing continues after your cancellation request, monitor your bank statements closely and contact your bank to dispute any unauthorized charges, keeping documentation of your cancellation attempts.