Cancel PICTURETHIS online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Picturethis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel PictureThis: Complete Guide
What is PictureThis
Overview
PictureThis is a mobile and web service for plant identification, care advice, and related content. It offers free features plus paid subscription tiers for premium tools such as ad-free use and expert consultations.
Where it is offered
The service is available via iOS (App Store), Android (Google Play) and directly on the web at picturethis.com. Physical products such as art prints are sold separately with a returns policy.
How to cancel PictureThis
Cancel on iOS (App Store)
- Open Settings on your iPhone and tap your name → Subscriptions.
- Find PictureThis in the list and tap Cancel Subscription, then confirm.
- Do not rely on deleting the app - deleting the app does not stop billing.
- Cancel at least 24 hours before trial end or renewal to avoid the next charge.
Cancel on Android (Google Play)
- Open the Google Play Store → Profile icon → Payments & subscriptions → Subscriptions.
- Select PictureThis and choose Cancel subscription, then confirm.
- Deleting the app will not cancel the subscription; cancel in Google Play or your Google Account.
- Cancel at least 24 hours before trial end or renewal; access continues until period end.
Cancel via Web / Direct purchase
- Sign in at picturethis.com.
- Go to Account Settings → Subscription → Manage Subscription → Cancel, then confirm.
- After cancelling, check for a confirmation email and keep a screenshot or copy for your records.
- If you cannot cancel online, contact support at support@picturethisai.com.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current paid period or trial. You retain access to paid features for the remainder of that period.
Billing and confirmation
Cancellation stops future renewals but does not automatically provide refunds for the current paid period. Look for a confirmation email and save it as proof of cancellation.
Will I get a refund?
App Store and Google Play purchases
- Paid subscriptions charged through Apple or Google are generally refunded only via Apple or Google refund mechanisms.
- There is no guaranteed refund once charged, except where required by law or granted by the store.
- For Apple, request a refund via Report a Problem with your Apple ID; for Google, request through Google Play support.
Web / Direct purchases and physical products
- Web/direct subscription refunds are discretionary and generally not provided for partial billing periods; contact support to request review.
- Physical goods (PictureThis art prints) have a 14‑day return policy for undamaged items with original packaging.
- Customers usually pay return shipping unless the fault is PictureThis; a €25 admin fee may apply for unapproved returns.
PictureThis plans and pricing
Available plans (summary)
Pricing shown here is taken from the app store listing and may vary by store, currency conversion, or promotion.
Notes on periods and conversion
Some listings do not label billing periods explicitly. Prices below are shown in euros as listed on the Nigeria App Store snapshot and may not reflect current exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| PictureThis Pro | €13.50 | Unlabeled (likely Monthly) | Premium identification, care tips, ad-free, expert consultation |
| PictureThis Family Plan | €39.90 | Unlabeled (possibly Annual/Family) | Family premium access for multiple users or extended usage |
Your consumer rights in Nigeria
Overview of applicable rights
PictureThis does not publish Nigeria-specific cancellation policy details. Nigerian consumers should rely on standard store refund routes and general consumer protection laws.
Practical steps and legal context
- Use App Store or Google Play refund request processes for purchases through those stores.
- For web purchases, contact support@picturethisai.com and keep evidence of cancellation attempts.
- The Federal Competition and Consumer Protection Act 2018 may help challenge unfair practices, but enforcement can be limited.
Customer experiences
Positive feedback
Many users report high overall satisfaction with plant identification and the app experience in general.
Large-scale review analyses have shown a high percentage of positive ratings across app stores.
Common complaints
Users frequently report difficulty cancelling and assume deleting the app stops billing when it does not.
There are reports of being charged despite cancelling during a trial, trouble obtaining refunds, occasional identification errors, and UI patterns that may encourage accidental subscriptions.
Documentation checklist
Essential items to keep
- Screenshot of your subscription page showing active subscription or cancellation confirmation.
- Confirmation email from PictureThis or the app store after cancelling.
- Transaction receipts from Apple ID, Google Account, or the payment method used for web purchases.
Optional supportive items
- Dates and times you attempted cancellation and any error messages encountered.
- Copies of correspondence with PictureThis support or app store support cases.
Common mistakes
Deleting the app instead of cancelling
Many users uninstall the app believing it cancels the subscription. This does not stop billing; you must cancel via Apple ID, Google Play subscriptions, or your PictureThis account.
Waiting too close to renewal
Failing to cancel at least 24 hours before trial end or renewal can result in an unwanted charge. Always cancel early and save confirmation evidence.
Not using the correct refund channel
Requesting refunds from PictureThis directly for App Store/Google Play charges may not work; those refunds are processed by Apple or Google. Use the store’s refund tools first.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation routes, refund likelihood, and post-cancellation access for each platform.
How to use this table
Use the row matching your purchase method to follow the correct cancellation and refund steps quickly.
| Platform | How to cancel | Refund possible? | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in Settings or via iTunes/App Store | Refunds via Apple support only; not guaranteed | Access continues until the end of the paid period |
| Google Play (Android) | Cancel via Subscriptions in Google Play Store or Google Account | Refunds via Google Play support; not guaranteed | Access continues until the end of the paid period |
| Web / Direct | Cancel in Account Settings → Subscription on picturethis.com or contact support | Refunds discretionary; contact PictureThis support for review | Subscription remains active until billing cycle ends |
After cancelling
What to check
- Save any cancellation confirmation emails or screenshots for at least 90 days.
- Check your bank or card statements to confirm no further charges are taken.
Helpful links and contacts
- PictureThis website
- support@picturethisai.com
- Apple Report a Problem (refunds)
- Google Play refunds & subscriptions
Address
Official mailing address found
PictureThisApp (PAPPAS GIBSON LLC)
716 Mt. Airyshire Blvd Suite 100, Columbus, Ohio 43235, USA
Notes about local correspondence
No Nigeria-specific postal address is publicly listed. For Nigerian users, use the app store support channels and the support email above for fastest response.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.