Cancel PLANNER 5D online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Planner 5D service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Planner 5D: Easy Method
What is Planner 5D
Overview
Planner 5D is a cross-platform home design application that allows users to create floor plans and realistic 3D interior and exterior visualisations. It offers free and paid subscription tiers with additional features such as expanded content libraries, high-resolution exports and collaboration tools.
Where it is used
The service is available on the web, iOS (App Store), Android (Google Play) and some desktop stores. Subscriptions may be billed directly by Planner 5D or by the app stores, depending on how you signed up.
How to cancel Planner 5D
Web cancellation
- Sign in to your Planner 5D account on the web.
- Go to Profile → Billing (or Subscription).
- Click “Cancel” to stop automatic renewals.
- Note: Cancelling prevents future renewals but does not automatically refund the last payment; access typically continues until the end of the billing period.
Mobile (iOS and Android) cancellation
- iOS (App Store): Open iOS Settings → your name → Subscriptions (or open App Store → Apple ID → Subscriptions), select Planner 5D and tap “Cancel Subscription”. Planner 5D support cannot cancel App Store subscriptions for you.
- Android (Google Play): Open the Play Market app → Menu → Subscriptions, choose Planner 5D and tap “Cancel”, then follow the on-screen confirmation. Planner 5D cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and renewal
After cancelling, your subscription will not renew at the next billing date. You generally retain paid features until the end of the current billing period.
Data and projects
Your saved projects and account data usually remain available after cancellation, but some paid features (for example cloud storage limits or export options) will no longer be available once the subscription period ends.
Will I get a refund?
Web purchases and defects
- Subscription fees are generally non-refundable once delivered digital content has been accessed.
- If content is defective, you may request a refund within 14 days of purchase; if Planner 5D cannot fix the defect they may offer a refund.
Store purchases and unauthorised charges
- App Store and Microsoft Store purchases: Planner 5D cannot process refunds; you must request refunds through Apple or Microsoft and follow their policies.
- Unauthorized charges: Contact your payment provider (bank/credit card) to dispute fraudulent transactions; Planner 5D defers to the payment provider for such cases.
Planner 5D plans and pricing
Common plans
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| 5D Plus | €8.30/month | Monthly | Expanded cloud storage, multi-angle 3D views, higher resolution export |
| 5D Pro | €12.50/month | Monthly | Unlimited storage, watermark removal, full catalog, priority support |
| 5D Team | €33.25/month | Monthly | Multi-user access, collaboration, project sharing |
| 5D Business | €66.50/month | Monthly | Enterprise-grade features (BIM support, single sign-on, phone support) |
| Premium (global base) | €4.70 - €5.00/month | Monthly | AI Designer, 8K+ items, 5 renders/month |
| Premium (annual) | €55 - €57/year | Annual | Same as above, billed annually |
| Professional (global base) | €30 - €35/month | Monthly | Unlimited renders, custom models, branding |
| Professional (annual) | €360 - €380/year | Annual | Same as above, billed annually |
Notes on pricing
These prices are approximate EUR values based on global offers and currency conversion. Local store prices in Nigeria may appear in NGN and can differ due to taxes and exchange rates.
Your consumer rights in Nigeria
Relevant law
Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (FCCPA), which addresses misleading practices and unfair contract terms. This law may support claims where trials were misleading or cancellation was made unreasonably difficult.
How to escalate
- First contact Planner 5D support describing the issue and request a remedy or refund.
- If unresolved, contact your payment provider to dispute charges or request a chargeback.
- Consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or seeking local consumer dispute resolution.
Customer experiences
Positive feedback
Some users praise Planner 5D for being user-friendly, reliable and easy to navigate. Several reviewers mention helpful and efficient help centre support in specific cases.
Common complaints
- Reports of unexpected charges at the end of presumed "free" trials and difficulty cancelling subscriptions.
- Complaints about refunds being denied, problems with app store billing, and occasional rendering or import glitches after upgrading.
Documentation checklist
Required documents
- Account email and username used for Planner 5D.
- Purchase receipt or order confirmation showing date and amount.
- Screenshot or record of the subscription status and billing page.
Optional supporting evidence
- Correspondence with Planner 5D support (emails, chat logs).
- Proof of attempted cancellation or screenshots showing trial terms if you believe the trial was misleading.
- Bank or card statement entries for disputed charges.
Common mistakes
Assuming app support can cancel store subscriptions
Many users assume Planner 5D can cancel App Store or Google Play subscriptions for them. In reality, Apple and Google control those subscriptions and must be used to cancel and request refunds.
Missing trial end dates and renewal timing
Failing to note the trial end date or the billing cycle leads to unexpected renewals. Always check the exact trial expiry time and set a calendar reminder well before the trial ends.
Comparative recap
Quick comparison
| Action | Web | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Profile → Billing → Cancel | iOS Settings → Subscriptions → Planner 5D | Play Store → Subscriptions → Planner 5D |
| Who processes refunds | Planner 5D (subject to policy) | Apple handles refunds | Google handles refunds |
| Access after cancel | Access until end of billing period | Access until end of billing period | Access until end of billing period |
| Likelihood of refund | Limited; possible for defective content within 14 days | Depends on Apple policy | Depends on Google policy |
Notes
Use the correct channel for refunds depending on where you purchased the subscription. Keeping records and acting quickly improves chances of a successful dispute or refund.
After cancelling
What to monitor
Keep monitoring your bank/card statements for any unexpected charges after cancellation and keep evidence of cancellation confirmed in your Planner 5D account or app store receipts.
Useful links
- Planner 5D Help Centre
- Manage subscriptions on iPhone or iPad (Apple)
- Cancel subscriptions (Google Play)
- Federal Competition and Consumer Protection Commission (FCCPC), Nigeria
Address
Company address
Planner 5D, UAB
Antakalnio g. 17
LT-10312 Vilnius, Lithuania
Mailing recommendation
If you send a written cancellation or certified letter, use registered mail or courier with tracking and keep a copy of the correspondence and proof of delivery for your records.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.