Cancel Pulsebit: Easy Method

What is Pulsebit

Overview

Pulsebit is a mental health and mood‑tracking app that offers guided coping techniques, mood tracking, and a PRO mode for additional features.

The app is available as a web purchase and through mobile platforms (App Store for iOS and Google Play for Android) with auto‑renewable subscriptions and one‑time purchases.

How users commonly subscribe

Subscriptions can be purchased directly on the Pulsebit website or in‑app via the App Store or Google Play Store.

Pricing includes weekly, monthly, annual subscriptions and optional one‑time PRO access; billing and refund handling depends on the purchase channel.

How to cancel Pulsebit

Cancel via Website (pulsebit.app)

• Open pulsebit.app/terminate.
• Submit the termination form at least 24 hours before the trial or current subscription period ends.
• After submission, the subscription stops automatically and will not renew; deleting the app does not cancel the subscription.

Cancel via iOS (App Store)

• Open your device Settings or App Store app and go to Account Settings → Subscriptions.
• Find Pulsebit and turn off Auto‑renewal at least 24 hours before the end of the current period.
• Confirm cancellation in the App Store interface; refunds are handled by Apple per its policies.

Cancel via Google Play (Android)

• Open the Google Play Store on your device.
• Tap your profile → Payments & Subscriptions → Subscriptions → Pulsebit → Cancel Subscription.
• Follow the on‑screen prompts; refunds and disputes are handled by Google Play according to its rules.

What happens when you cancel

Access after cancellation

If you cancel a website subscription via the termination form, access stops automatically at the end of the paid period and the subscription will not renew.

For App Store and Google Play subscriptions, access typically remains until the end of the already‑paid period unless the platform specifies otherwise.

Renewal and billing

Website cancellations prevent automatic renewal after the current period; web purchases cannot be cancelled via App Store or Google Play.

Turning off auto‑renewal in App Store or Google Play is necessary to stop future charges on those platforms.

Data and account status

Cancelling a subscription stops billing but may not delete your account or data automatically.

Check Pulsebit’s privacy policy or contact support if you need account deletion or data removal after cancelling.

Will I get a refund?

Refunds for website purchases

If you purchased directly on the website and were charged despite cancelling per policy, you may request a refund within 14 days of purchase.

Send a refund request to [email protected] with your email, payment method, date, receipt, and a brief justification.

Refunds for App Store / Google Play purchases

Purchases made through the App Store or Google Play are subject to those platforms’ refund rules; Pulsebit’s Money‑Back Policy does not apply to these.

Use Apple’s or Google Play’s refund process to request reimbursement for in‑store purchases.

General disclaimer and timing

Refunds are generally discretionary; unless conditions are met, fees are non‑refundable except where required by law.

If approved, website refunds can take up to 30 days to process after confirmation from Pulsebit.

Pulsebit plans and pricing

Available plans

Price note

Displayed prices are in euros. Approximate conversion used: ₦1,500 = €1 (January 2026).

Actual charges in Nigeria will depend on your payment method, bank, and exchange rates applied at the time of billing.

Your consumer rights in Nigeria

Statutory protections

No specific statutory cooling‑off or mandatory refund period for digital subscriptions in Nigeria was identified in Pulsebit’s policies.

Pulsebit’s documented policies do not list Nigeria‑specific mandatory refund rights or automatic cancellation protections.

Practical options for Nigerian users

• If purchased via App Store or Google Play, use those platforms’ refund mechanisms.
• If charged improperly via the web, apply to Pulsebit within 14 days as described for website refunds.
• Keep receipts and screenshots to support any dispute with Pulsebit or your card issuer.

Next steps if you have a dispute

Contact Pulsebit support first using the email above and provide complete documentation.

If unresolved, consider contacting your bank/card issuer to dispute unauthorized charges and retain all correspondence.

Customer experiences

Positive feedback

Many users report that Pulsebit helps with stress management, coping techniques, and mood tracking.

Numerous reviews praise the app’s insightfulness and emotional assistance with an overall positive rating around 4.5 stars.

Negative feedback

Several users report inaccurate readings and difficulty cancelling subscriptions; some were billed even after attempting cancellation.

Complaints include confusing subscription presentation and unresponsive customer support in some cases.

What this means for you

• Follow the correct cancellation route for your purchase channel (website vs store) to avoid charges.
• Keep evidence of cancellation and any support correspondence in case of disputed billing.

Documentation checklist

For refund or dispute requests

• Account email used to purchase the subscription.
• Payment method and last four digits of the card (or relevant payment ID).
• Date of purchase and subscription period.
• Purchase receipt or screenshot from confirmation email.
• Explanation or justification for refund request and any supporting screenshots (e.g., cancellation attempts).

Extra items to include

• Correspondence with Pulsebit support and timestamps.
• Evidence of attempted cancellation (e.g., screenshot of pulsebit.app/terminate submission or App Store/Google Play subscription page).

Common mistakes

Uninstalling instead of cancelling

Many users assume deleting the app cancels a subscription. This is incorrect for Pulsebit web and store‑billed subscriptions.

Always cancel subscriptions through the website termination form or the store subscription settings.

Canceling on the wrong platform

Purchases made on the web cannot be cancelled through the App Store or Google Play and vice versa.

Attempting to cancel in the wrong place can lead to continued billing; verify where you originally subscribed.

Waiting too close to renewal

Failing to cancel at least 24 hours before the trial or subscription period ends can result in an unwanted renewal charge.

Set a calendar reminder well before the 24‑hour cutoff to avoid last‑minute problems.

Comparative recap

Quick comparison

Key takeaway

Always cancel by the same channel you used to subscribe and save proof of cancellation and receipts.

If in doubt, contact Pulsebit support and your payment provider immediately to avoid unwanted charges.

After cancelling

Helpful links

• Termination form: https://pulsebit.app/terminate
• Support email: [email protected]
• Apple refund info: Apple refund & subscriptions
• Google Play refunds: Google Play refund policies

If charges continue

Provide all documentation to Pulsebit support and to your bank or card issuer to dispute charges if necessary.

Keep records of dates, screenshots, and any replies from Pulsebit or the platform for escalation.

Address

Nigeria contact address

Wole Oludare Street, Owode, Langbasa, AJAH, LAGOS, Nigeria.

Use this address when you need to reference a local legal contact in correspondence; it is listed as an alternative contact location.

Corporate / Money‑Back Policy address

Pulsebit’s Money‑Back Policy references a Cyprus address for formal notices in some documents; check Pulsebit’s published policy for the exact corporate address if required.

For refunds and cancellations, the primary contact method remains the termination form and the support email provided above.