Cancel REDX online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Redx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Redx: Complete Guide
What is Redx
Overview
Redx is a lead-generation and contact-data platform commonly used by real estate professionals to find property leads, phone numbers, and contact information.
The service includes data tools, tokenized pricing for a REDX token, and subscription access to its web platform and mobile apps.
Scope and platform
Redx operates primarily under REDX Terms & Conditions that reference the U.S. platform and billing practices.
Terms available on the REDX website govern sales, trials, and refunds for paid accounts.
How to cancel Redx
Cancel in your account (recommended)
- Sign in to your Redx account on the Redx website.
- Go to Account Settings or Billing / Subscription section.
- Select Cancel Subscription and follow the on-screen steps to confirm cancellation.
- Save or screenshot any confirmation page and request a confirmation email.
Cancel via app stores or support
- If you subscribed through the Apple App Store or Google Play, cancel through that store’s subscription settings.
- If you cannot cancel online, contact Redx support by email or support channels listed on their site and request cancellation in writing.
- For free trials: cancel at least one business day before the trial ends to avoid billing.
- As a last resort, send a written cancellation request to the local office location (see Address section) and keep proof of delivery.
What happens when you cancel
Access and service period
Canceling usually ends future renewals but access commonly continues until the end of the paid billing cycle.
For free trials canceled in time, your billing should not begin; otherwise the full cycle may be charged.
Data and account content
Your account data, notes, and downloaded leads may remain in your account after cancellation depending on Redx policies.
Export or copy important leads and notes before cancelling, since users report occasional data loss or missing notes in some cases.
Will I get a refund?
Official policy
REDX states that all sales are final once payment is processed; no refunds are provided for the billing cycle.
Cancellations do not, by themselves, justify a refund under REDX Terms & Conditions.
Exceptions and dispute options
- Free-trial users must cancel at least one business day before trial end to avoid being billed.
- If you believe a charge is in error, contact Redx support and keep documentation of your communications.
- If Redx cannot help, consider contacting your payment provider or card issuer to dispute a charge; outcomes are handled by the payment provider.
Redx plans and pricing
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| REDX token purchase rate | €0.003854 per REDX | N/A (cryptocurrency, instantaneous) | Exchange rate for 1 REDX token in EUR (CoinGecko) |
Notes on pricing
No standard app or subscription pricing in EUR for Nigeria for 2024/2025 was found in the verified data.
Subscription and billing rules referenced in REDX Terms & Conditions apply to paid accounts and trials.
Your consumer rights in Nigeria
Local information available
No Nigeria-specific consumer-rights or app store policy information for Redx was found in the verified data.
REDX terms apply to U.S. consumers in the available documentation and do not mention a 14-day refund right or local variations.
Practical steps for Nigerian users
- Keep all payment records, confirmation emails, and screenshots of cancellation requests.
- If you need to dispute a charge, contact your bank or card issuer to learn about chargeback or dispute options available in Nigeria.
- If you purchased via Apple or Google, use those stores’ dispute and refund processes where applicable.
Customer experiences
Positive feedback
Some reviewers found the platform intuitive and praised professional, helpful customer service in certain cases.
Positive comments appear in aggregated review listings such as Trustindex.
Negative feedback
Many users report data-quality problems: incorrect or disconnected phone numbers, DNC-listed numbers, and leads already represented by agents.
Other complaints include slow support, system malfunctions, lost notes, and denied refund requests in some cases (sources: Trustindex, G2, Reddit).
Documentation checklist
What to gather before you cancel
- Account username/email and subscription ID or invoice number.
- Screenshots of your subscription page showing renewal date and plan.
- Any confirmation emails, receipts, or payment transaction IDs.
- Saved/exported copies of leads, notes, and any data you need to keep.
What to keep after you cancel
- Confirmation of cancellation (email or screenshot).
- All correspondence with Redx support, including dates and names if provided.
- Bank or card statements showing charges to reference in disputes if necessary.
Common mistakes
Missing the trial deadline
A common error is cancelling the free trial too late. Redx requires cancellation at least one business day before trial end to avoid billing.
Not exporting data
Users sometimes cancel without exporting leads or notes and later find data missing or inaccessible.
Assuming refunds are automatic
Expecting an automatic refund after cancellation is another frequent mistake. REDX policies state sales are final for the billing cycle once payment is processed.
Comparative recap
Side-by-side summary
| Feature | What Redx says | What users report |
|---|---|---|
| Refund policy | All sales final for the billing cycle; no refunds once payment is processed. | Users report refund requests are frequently denied or disputed. |
| Free trial | Cancel at least one business day before trial end to avoid billing. | Users say missed cancellations resulted in unexpected charges. |
| Data quality | Platform provides contact data and leads. | Multiple reports of outdated/inaccurate numbers and duplicate or represented leads. |
| Customer support | Support channels listed by Redx for account issues. | Mixed reviews: some praise helpful service; others report slow or unhelpful support. |
| Pricing | REDX token rate listed (example: €0.003854 per REDX). | No clear Nigeria-specific subscription pricing found; users cite varied experiences. |
After cancelling
Immediate actions
Confirm you received a cancellation confirmation and save it with your records.
Check your bank or card statement for any unexpected charges in the following billing cycle.
Useful links and follow-up
- REDX Terms & Conditions
- Trustindex reviews for Redx
- G2 reviews for Redx
- Reddit discussion referencing Redx
- CoinGecko REDX token page
Address
Local contact (for written notices)
Abuja: Febson Mall, Wuse Zone 4, Abuja.
Use this address for documented cancellation requests if you need a local point of contact; keep proof of postage or delivery.
Final note
Because REDX Terms & Conditions emphasise final sales and limited refunds, gather documentation, export data, and cancel early for trials to minimise billing issues.
If you need further help drafting a cancellation message or disputing a charge, prepare your documents and contact your payment provider or local consumer assistance for additional guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.