Cancellation service #1 in Israel
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Riverside.Fm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Riverside.Fm: Easy Method
What is Riverside.Fm
Service overview
Riverside.Fm is a web and mobile platform for remote audio and video recording designed for podcasts, interviews and video productions.
The service emphasizes high-quality local recording, AI-assisted editing tools, and cloud uploads for post-production.
How it is offered
Riverside sells subscriptions directly on the web and via mobile app stores (Apple App Store and Google Play) for iOS/Android users.
Product features and billing depend on whether you subscribe on the website or through an app store purchase.
How to cancel Riverside.Fm
Cancelling a mobile subscription (iOS / Android)
- Open the App Store (iOS) or Google Play Store (Android) on the device used to subscribe.
- Go to your account > Manage Subscriptions (App Store: "Manage App Subscriptions" in iTunes Account settings).
- Select the Riverside subscription and choose Cancel Subscription.
- Riverside.Fm cannot cancel mobile subscriptions for you; cancellations must be made in the store. Terms & Conditions.
Cancelling a web (desktop/browser) subscription
- Sign in at the Riverside website and open your account or billing page.
- Find the active subscription and choose Cancel subscription or Stop auto-renewal.
- Cancellation via the web will stop future charges but does not always trigger an automatic refund; see refund rules below. Terms & Conditions.
What happens when you cancel
Access and renewal
When you cancel, future automatic renewals stop at the end of the current billing period.
You retain access to paid features until the subscription expires, unless otherwise stated at checkout.
Data, recordings and exports
Your recordings and account data remain available per Riverside’s retention policies; export important files before expiry to avoid loss.
AI credits and other consumables are non-refundable and will not be transferred after cancellation.
Will I get a refund?
Refund policy for web subscriptions
Monthly web (Standard or Pro): you can request a full refund if you cancel within 48 hours of purchase.
Yearly web (Standard or Pro): you can request a full refund if you cancel within 14 days of purchase.
See Riverside’s refund and cancellation policy for details. Refund & Cancellation Policy.
Refunds for app store purchases and AI credits
Subscriptions purchased through Apple App Store or Google Play are managed by those stores; Riverside cannot refund or cancel these on your behalf.
AI credits are explicitly non-refundable and non-transferable; unused credits will not be returned. Terms & Conditions.
Riverside.Fm plans and pricing
Available plan examples (App Store Nigeria)
Below are example mobile in-app purchase prices observed for Nigeria. Official web prices are listed in USD on Riverside’s site.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| RS Mobile Plus - Monthly (iOS In-App Purchase Nigeria) | €12.42 (approx.) - ₦14,900/month (App Store) | Monthly | Mobile app access via iOS; full feature details on app listing. |
| RS Mobile Plus - Yearly (iOS In-App Purchase Nigeria) | €83.25 (approx.) - ₦99,900/year (App Store) | Annual | Mobile app access via iOS; full feature details on app listing. |
Your consumer rights in Nigeria
Local protection summary
Nigerian consumer protection includes rights to fair treatment, accurate information, and remedies for defective digital services.
These rights complement any contractual or store-based refund policies you accept when buying a subscription.
How this applies to Riverside purchases
For app store purchases, refund and cancellation disputes are governed by Apple/Google refund processes.
For web purchases, Riverside’s 48-hour (monthly) and 14-day (yearly) refund windows apply; after those windows fees are generally non-refundable. AI credits are non-refundable.
Customer experiences
Positive feedback
- Many users praise high-quality local recordings (4K video, uncompressed WAV audio) and an intuitive interface.
- AI editing features (transcription, filler removal, magic clips) receive positive notes for speeding post-production.
- Some reviews cite reliable support and ease of use, especially for non-technical users.
Negative feedback
- Common complaints include unexpected session stops, missing or corrupted tracks, and sync issues.
- Users report slow or canned customer support, long upload times and occasional disappearing records needing support intervention.
- Some customers find AI-driven support conversations frustrating and report unclear trial/renewal communications.
Documentation checklist
What to gather before contacting support or requesting a refund
- Account email and Riverside username.
- Order ID, receipt or invoice showing purchase date and amount.
- Screenshots of subscription status, billing page and any error messages.
- Recording IDs, session timestamps and filenames for affected sessions.
- Device details and app store transaction ID for mobile purchases.
How to present your case
- Be concise: state dates, actions taken and exact refund/cancellation request.
- Attach relevant screenshots or files to speed review and reduce back-and-forth.
Common mistakes
Assuming Riverside can cancel app store subscriptions
Many users try to cancel mobile subscriptions via Riverside support, but only Apple/Google can process those cancellations.
Missing refund windows and losing data
Delaying cancellation beyond the 48-hour (monthly) or 14-day (yearly) web refund windows often forfeits refund eligibility.
Also, failing to export recordings before the subscription ends can lead to difficulties retrieving files later.
Comparative recap
Quick decision table
| Purchase Channel | How to cancel | Refund window | AI credits |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via App Store subscriptions in your Apple account | Refunds handled by Apple (Riverside cannot refund) | Non-refundable |
| Google Play Store (Android) | Cancel via Google Play account subscriptions | Refunds handled by Google (Riverside cannot refund) | Non-refundable |
| Web (Riverside website) | Cancel in account/billing on Riverside website | Monthly: 48 hours; Yearly: 14 days for full refund requests | Non-refundable |
After cancelling
Next practical steps
Export or download all recordings and transcripts you need before the subscription expires.
Check billing statements to confirm no further charges after cancellation.
Useful links and support
- Riverside Refund & Cancellation Policy
- Riverside Terms & Conditions
- If you purchased via Apple, use Apple’s subscription management and refund pages; if via Google Play, use Google Play support for refunds.
Address
Company headquarters
Riverside.Fm primary address (registered): 121 Hachashmonaim, TEL AVIV‑JAFFA - 6713328, Israel.
Contact reminder
For web-account issues use Riverside support channels linked above; for app-store billing use Apple or Google support.