Cancel Riverside.Fm: Easy Method

What is Riverside.Fm

Service overview

Riverside.Fm is a web and mobile platform for remote audio and video recording designed for podcasts, interviews and video productions.

The service emphasizes high-quality local recording, AI-assisted editing tools, and cloud uploads for post-production.

How it is offered

Riverside sells subscriptions directly on the web and via mobile app stores (Apple App Store and Google Play) for iOS/Android users.

Product features and billing depend on whether you subscribe on the website or through an app store purchase.

How to cancel Riverside.Fm

Cancelling a mobile subscription (iOS / Android)

• Open the App Store (iOS) or Google Play Store (Android) on the device used to subscribe.
• Go to your account > Manage Subscriptions (App Store: "Manage App Subscriptions" in iTunes Account settings).
• Select the Riverside subscription and choose Cancel Subscription.
• Riverside.Fm cannot cancel mobile subscriptions for you; cancellations must be made in the store. Terms & Conditions.

Cancelling a web (desktop/browser) subscription

• Sign in at the Riverside website and open your account or billing page.
• Find the active subscription and choose Cancel subscription or Stop auto-renewal.
• Cancellation via the web will stop future charges but does not always trigger an automatic refund; see refund rules below. Terms & Conditions.

What happens when you cancel

Access and renewal

When you cancel, future automatic renewals stop at the end of the current billing period.

You retain access to paid features until the subscription expires, unless otherwise stated at checkout.

Data, recordings and exports

Your recordings and account data remain available per Riverside’s retention policies; export important files before expiry to avoid loss.

AI credits and other consumables are non-refundable and will not be transferred after cancellation.

Will I get a refund?

Refund policy for web subscriptions

Monthly web (Standard or Pro): you can request a full refund if you cancel within 48 hours of purchase.

Yearly web (Standard or Pro): you can request a full refund if you cancel within 14 days of purchase.

See Riverside’s refund and cancellation policy for details. Refund & Cancellation Policy.

Refunds for app store purchases and AI credits

Subscriptions purchased through Apple App Store or Google Play are managed by those stores; Riverside cannot refund or cancel these on your behalf.

AI credits are explicitly non-refundable and non-transferable; unused credits will not be returned. Terms & Conditions.

Riverside.Fm plans and pricing

Available plan examples (App Store Nigeria)

Below are example mobile in-app purchase prices observed for Nigeria. Official web prices are listed in USD on Riverside’s site.

Pricing table

Your consumer rights in Nigeria

Local protection summary

Nigerian consumer protection includes rights to fair treatment, accurate information, and remedies for defective digital services.

These rights complement any contractual or store-based refund policies you accept when buying a subscription.

How this applies to Riverside purchases

For app store purchases, refund and cancellation disputes are governed by Apple/Google refund processes.

For web purchases, Riverside’s 48-hour (monthly) and 14-day (yearly) refund windows apply; after those windows fees are generally non-refundable. AI credits are non-refundable.

Customer experiences

Positive feedback

• Many users praise high-quality local recordings (4K video, uncompressed WAV audio) and an intuitive interface.
• AI editing features (transcription, filler removal, magic clips) receive positive notes for speeding post-production.
• Some reviews cite reliable support and ease of use, especially for non-technical users.

Negative feedback

• Common complaints include unexpected session stops, missing or corrupted tracks, and sync issues.
• Users report slow or canned customer support, long upload times and occasional disappearing records needing support intervention.
• Some customers find AI-driven support conversations frustrating and report unclear trial/renewal communications.

Documentation checklist

What to gather before contacting support or requesting a refund

• Account email and Riverside username.
• Order ID, receipt or invoice showing purchase date and amount.
• Screenshots of subscription status, billing page and any error messages.
• Recording IDs, session timestamps and filenames for affected sessions.
• Device details and app store transaction ID for mobile purchases.

How to present your case

• Be concise: state dates, actions taken and exact refund/cancellation request.
• Attach relevant screenshots or files to speed review and reduce back-and-forth.

Common mistakes

Assuming Riverside can cancel app store subscriptions

Many users try to cancel mobile subscriptions via Riverside support, but only Apple/Google can process those cancellations.

Missing refund windows and losing data

Delaying cancellation beyond the 48-hour (monthly) or 14-day (yearly) web refund windows often forfeits refund eligibility.

Also, failing to export recordings before the subscription ends can lead to difficulties retrieving files later.

Comparative recap

Quick decision table

After cancelling

Next practical steps

Export or download all recordings and transcripts you need before the subscription expires.

Check billing statements to confirm no further charges after cancellation.

Useful links and support

• Riverside Refund & Cancellation Policy
• Riverside Terms & Conditions
• If you purchased via Apple, use Apple’s subscription management and refund pages; if via Google Play, use Google Play support for refunds.

Address

Company headquarters

Riverside.Fm primary address (registered): 121 Hachashmonaim, TEL AVIV‑JAFFA - 6713328, Israel.

Contact reminder

For web-account issues use Riverside support channels linked above; for app-store billing use Apple or Google support.