Cancel SALESFORCE online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Salesforce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Salesforce: Complete Guide
What is Salesforce
Overview
Salesforce is a cloud-based customer relationship management (CRM) platform offering sales, service, marketing, commerce and AI features.
Organizations subscribe to Salesforce plans under a contract or via app stores; cancellation and billing terms depend on how you subscribed.
Why a cancellation guide matters
Cancelling Salesforce can affect user access, billing and stored data, so clear steps help avoid unexpected charges or data loss.
This guide explains cancellation routes for users in Nigeria, refund expectations, local consumer rights and next steps after cancellation.
How to cancel Salesforce
Cancel when subscribed directly via Web (contract)
- Contact Salesforce support through your org’s administrator account or your Salesforce account team.
- Provide written notice if required by your contract - generally at least 30 days before auto-renewal.
- Follow any instructions your contract specifies for termination; retain confirmation of the notice.
Cancel when subscribed via iOS App Store or Google Play
- Open your device’s App Store or Google Play app and go to Subscriptions to cancel there.
- Salesforce cannot cancel these subscriptions for you; subscriptions continue until the end of the paid period.
- Request refunds (if any) via Apple or Google according to their refund policies.
Practical steps to prepare for cancellation
- Identify your subscription channel (direct contract vs App Store/Play).
- Note your renewal date and deadline to provide written notice.
- Export critical data and disable scheduled jobs or integrations before termination.
What happens when you cancel
Access and service end dates
When you cancel a direct Salesforce contract, your access typically continues until the end of the current paid term.
For App Store/Google Play subscriptions, access remains until the end of the paid period after cancellation.
Billing and renewal
Termination usually prevents future charges after the current term, but you must provide notice per your contract to stop auto-renewal.
Some customers recommend giving 60 days' notice for license or feature changes to avoid auto-renewal issues.
Data retention and deletion
Before your access ends, export or back up important CRM data and attachments, as you may lose access after termination.
Check your contract or org settings for any data retention policies or post-termination export windows.
Will I get a refund?
Direct Salesforce (Web / Program Agreement)
Salesforce’s general position for direct sales is that payments are final and orders are not eligible for refunds once processed.
An exception may occur if Salesforce cancels an order; otherwise refunds for mid-term cancellation are typically not provided.
Certification programs and events
Refunds for exams, events or certification programs depend on the specific policy shown at registration.
There is no universal 14-day right-to-refund; check the event or exam cancellation/rescheduling terms carefully.
App Store and Google Play purchases
If you subscribed through Apple or Google, refund eligibility is determined by Apple’s or Google Play’s policies, not Salesforce’s.
Submit refund requests to the platform where you purchased the subscription and follow their guidance.
Salesforce plans and pricing
Overview of available plans
Below are publicly listed EU per-user monthly prices for representative plans. Local contracts and regional fees may apply in Nigeria.
Prices are shown in EUR per user per month for reference and may differ with local billing.
Pricing table
| Plan | Price (EUR / user / month) | Billing Period | Key Features |
|---|---|---|---|
| Starter Suite | €25.00 | Monthly (or Annual) | Smart CRM suite with sales, service, marketing, plus commerce |
| Pro Suite | €100.00 | Monthly (Annual billing) | Flexible CRM with automation and customization across clouds |
| Enterprise | €175.00 | Monthly (Annual billing) | Enterprise CRM with advanced pipeline management and AI |
| Unlimited | €350.00 | Monthly (Annual billing) | Intelligent automation, developer support, predictive AI, full sandbox |
| Agentforce 1 Sales | €550.00 | Monthly (Annual billing) | Complete Sales CRM with built-in AI and unified data |
Your consumer rights in Nigeria
Legal framework
Nigerian consumers are protected by the Federal Competition and Consumer Protection Commission (FCCPC) under the Federal Competition and Consumer Protection Act.
Personal data protections under the Nigeria Data Protection Regulation (NDPR) may also be relevant for data handling and transfer.
Key rights relevant to Salesforce users
- Right to fair contract terms and transparent billing information.
- Right to effective cancellation options and accurate information on renewal timing.
- Right to raise complaints with FCCPC if local consumer protections are breached.
How to seek redress
If you believe Salesforce breached Nigerian consumer law, gather documentation and consider contacting FCCPC or seeking local legal advice.
Contact FCCPC via their official site for guidance: https://fccpc.gov.ng.
Customer experiences
Positive experiences
Some users report productive integrations such as displaying Trustpilot reviews in the Salesforce interface to build trust and aid transformation.
Well-managed implementations can deliver strong CRM value when support and configuration are aligned with business needs.
Negative experiences and common complaints
Public reviews cite issues with cancellation difficulty, being billed after attempted cancellation, and limited refund outcomes.
Other complaints include slow or unresponsive billing/support, complexity of the platform, steep learning curves and pricing concerns.
Takeaway for Nigerian users
- Confirm your subscription channel and renewal deadlines to avoid unwanted charges.
- Keep written records of cancellation requests and support communications.
- Export data before access ends to avoid loss if disputes arise.
Documentation checklist
Before you contact Salesforce or a platform
- Account and org IDs, subscription plan name and number of licenses.
- Contract copy or confirmation email showing renewal and termination terms.
- Proof of payment and billing statements showing charges to dispute if needed.
When submitting cancellation or refund requests
- Written cancellation notice or screenshot of App Store/Google Play cancellation.
- Support case numbers and correspondence records.
- Exported data and confirmation that scheduled jobs/integrations were stopped.
Common mistakes
Missing the notice window
Example: Waiting until after auto-renewal to request cancellation often results in being charged for the next term.
Action: Track renewal dates and provide written notice per your contract at least 30 days before renewal.
Not confirming subscription channel
Example: Asking Salesforce to cancel an App Store subscription, which only Apple or Google can terminate.
Action: Verify whether purchase was direct or via an app store and follow the correct cancellation route.
Failing to export data
Example: Losing access to critical CRM records after termination because no export was made beforehand.
Action: Back up data and attachments before cancellation or account suspension.
Comparative recap
Quick comparison of cancellation channels
| Aspect | Web (direct with Salesforce) | App Store / Google Play |
|---|---|---|
| How to cancel | Contact Salesforce support or follow contract termination instructions in writing. | Cancel subscription in your iOS App Store or Google Play account settings. |
| Refunds | Generally no refunds; exceptions if Salesforce cancels the order. | Refunds handled by Apple or Google per their respective policies. |
| Notice required | Usually at least 30 days before auto-renewal; some advise 60 days. | No notice window required beyond canceling the subscription; access continues until period end. |
| Data access after cancel | Access typically until end of paid term; export data before termination. | Access until the end of the paid period; export data from the app or org before it ends. |
After cancelling
Immediate actions
- Export and backup CRM data, attachments and configuration settings right away.
- Cancel integrations, scheduled jobs and third-party connectors to avoid orphaned processes.
- Retain copies of cancellation confirmation and all billing correspondence.
Where to get help and useful links
- Salesforce Help and Support: https://help.salesforce.com
- Apple subscriptions and refunds: https://support.apple.com/HT202039
- Google Play subscriptions and refunds: https://support.google.com/googleplay/answer/7018481
- FCCPC (consumer protection in Nigeria): https://fccpc.gov.ng
Address
Salesforce corporate address
Salesforce, Inc.
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105
Notes about contacting Salesforce
If you have a dedicated account team, contact them first for contract-related cancellations and confirmations.
Keep records of all communications and follow the platform-specific routes if your subscription was purchased through an app store.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.