Cancel Scribe: Step-by-Step Guide

What is Scribe

Brief description

Scribe is a documentation and guide-creation tool that automatically generates step-by-step instructions and written guides from user actions.

Teams and organisations use it to speed up onboarding, standardise processes, and save time creating how-to content.

Core value

Scribe converts workflows into shareable guides with a focus on ease-of-use and automation.

It is offered as a Free plan and Pro subscriptions, with availability via web and mobile app platforms.

How to cancel Scribe

Cancel on the web (desktop)

• Log in at Scribe on the web and go to Account Settings → Billing.
• Click "Cancel Subscription" and follow the confirmation prompts.
• Confirm the cancellation; your Pro features remain active until the billing cycle ends.

Cancel via Apple App Store or Google Play

• If you subscribed through the App Store or Google Play, you must cancel through Apple or Google subscription management.
• Web cancellation on the Scribe site does not cancel App Store or Google Play subscriptions.
• Open your device’s subscription settings (Apple ID or Google Play) and cancel the subscription there.

Need support to cancel?

• If the web path fails or you cannot access billing, contact Scribe support via their help portal for guidance.
• Keep screenshots and transaction receipts to speed up support responses.

What happens when you cancel

Access after cancellation

When you cancel a Pro subscription on the web, you retain Pro features until the end of your current billing period.

After the billing period ends you are downgraded to the Free plan but your data and guides are preserved.

Billing and renewal

Cancellation prevents future renewals; the current billing period remains active and is not prorated back as a refund.

If you subscribed via App Store or Google Play, those platforms control renewal and cancellation timing.

Data and guides

Scribe does not remove your guides or data upon cancellation; content remains available on the Free plan.

Export important guides or download backups if you plan to stop using the account entirely.

Will I get a refund?

Standard policy

Scribe’s policy states no refunds are issued for the current billing period once cancellation occurs.

You keep access until the period ends but charges for that period are not reversed.

Exceptions and platform purchases

• Subscriptions through Apple or Google are subject to Apple/Google refund and dispute processes; contact them directly for refunds from those purchases.
• Scribe’s published help and terms do not show a 14‑day statutory refund right or cooling-off period for Nigeria.

If you believe a refund is justified

• Contact Scribe support with your account details, receipts, and a clear reason for the refund request.
• If subscribed via App Store/Google Play, open a refund request through Apple or Google support pages.

Scribe plans and pricing

Available plans

The following plans and prices were noted for Scribe-related apps and services. Prices are shown in EUR as listed.

Pricing notes

Prices are shown in EUR. Approximate conversion noted: 1 EUR ≈ ₦1,000, but exchange rates fluctuate.

Actual billing in NGN (if applied) may differ slightly due to bank or platform exchange rates and fees.

Your consumer rights in Nigeria

General legal context

Nigeria has consumer protection laws such as the Federal Competition and Consumer Protection Act that govern unfair practices and misrepresentations.

These laws provide general protections, but contract terms and platform policies also determine specific refund and cancellation rules.

What Scribe’s policy means for Nigerian users

• Scribe’s stated policy limits refunds: no refunds for the current billing period after cancellation.
• There is no evidence Scribe offers a 14‑day statutory cooling-off period in its terms or help pages.
• Cancellation does not automatically create the right to a refund under Scribe’s published rules.

Practical steps if you believe rights are breached

• Raise the issue with Scribe support first and keep written records of all communications.
• If unresolved, consider contacting Nigerian consumer protection authorities or seeking local legal advice for further action.

Customer experiences

Positive feedback

Users praise Scribe for saving time and simplifying guide creation with automatic step-by-step documentation.

Large organisations and many teams report it improves onboarding and process documentation efficiency.

Negative feedback

Some users report difficulty cancelling, citing support delays or unclear account deletion paths that complicate stopping billing.

Other complaints include limited free-tier features and occasional buggy behaviour in the free version.

Balanced takeaway

• Scribe is highly rated for productivity gains and is trusted by many large organisations.
• However, check your subscription source (web vs app store) and keep records to avoid cancellation issues.

Documentation checklist

Before you cancel

• Have your account email, subscription receipt, and billing period information ready.
• Confirm whether your subscription was purchased via Scribe web, Apple App Store, or Google Play.

If you need to contact support

• Gather screenshots of billing, subscription pages, and any error messages encountered during cancellation.
• Note dates and times of attempted cancellations and any support ticket numbers you receive.

Common mistakes

Attempting the wrong cancellation method

A common error is cancelling on the Scribe website when the subscription was purchased via Apple or Google.

That does not stop App Store or Google Play renewals, so verify your purchase source first.

Expecting an immediate refund

Many users expect pro-rated refunds or a 14‑day cooling-off refund; Scribe’s policy does not provide refunds for the active billing period.

Assume access continues until the period ends, and contact Apple/Google only if the purchase was made through them.

Comparative recap

Quick side-by-side

The table below summarises key differences between cancelling on the web and via app stores.

After cancelling

What to check immediately

• Confirm cancellation confirmation email or on-screen notice from Scribe or App Store/Google Play.
• Verify the end date of your current billing period so you know how long Pro access continues.

If you have problems

• Contact Scribe support via their help portal: Scribe Help Center.
• For App Store or Google Play purchases, use Apple support: Apple billing support or Google Play support: Google Play support.

Address

Official contact address (listed)

Scribe Cycling, Unit 2, Fortwilliam Industrial Estate, 86-88 Dargan Crescent, Belfast, BT3 9JP, Northern Ireland.

Notes about the address

The above address is the published Scribe Cycling address found in available contact information and may not represent Scribe product support locations.

For subscription or billing matters, using the online help portal or the platform (App Store/Google Play) is usually faster than postal contact.