Cancel SendGrid: Easy Method

What is SendGrid

Overview

SendGrid (Twilio SendGrid) is a cloud-based email delivery and marketing platform that provides transactional and marketing email services, SMTP relay, API access, and analytics.

It is commonly used for bulk email delivery, SMTP integration, and campaign management by developers and marketers worldwide, including users in Nigeria.

Primary uses

Typical uses include sending transactional emails (password resets, receipts), marketing campaigns, and managing deliverability through analytics and dedicated IPs.

SendGrid offers separate products for Email API and Marketing Campaigns with tiered pricing and add-on features.

How to cancel SendGrid

Cancel via Web (recommended)

• Only an Administrator can cancel a subscription from the SendGrid web console.
• Sign in to the console and go to Settings → Account Details → Your Products.
• Scroll down and click “Cancel Subscription” to start the cancellation. Official billing docs.

App Store / Google Play and other channels

• SendGrid’s official guidance points to web-console cancellation; there is no specific documentation for App Store/Google Play cancellations.
• If you subscribed via a mobile platform, also check your Apple/Google subscription settings - the Help Center does not confirm this workflow.
• If you cannot cancel or have deleted the account, you may need to contact Support to ensure the paid subscription is cancelled.

What happens when you cancel

Access and service period

When you cancel, the paid plan remains active until the end of the current billing month.

You retain access to paid features for the remainder of that billing period; service does not end immediately unless specified otherwise by support.

Data and account implications

Deleting the account does not automatically cancel the subscription and does not substitute for a formal cancellation request.

Data retention and deletion follow SendGrid policies; export important data (contacts, analytics, templates) before losing access or closing the account.

Will I get a refund?

General refund policy

SendGrid’s refund policy is strict and limited. Refunds are only granted for the current month’s subscription charge under narrow conditions.

No prorated refunds are provided if you cancel mid-cycle; service continues until the billing period ends without refund for unused days.

Eligibility and exceptions

• To request a refund you must have zero usage (no emails sent) in the current calendar month, no overages, and no stored marketing contacts.
• Respond to the invoice email or contact Support to request a refund; chargebacks void refund eligibility.
• Overage fees, contact storage charges, and prior months’ charges are not eligible for refund.
• Reference: SendGrid refund article.

SendGrid plans and pricing

Pricing overview

SendGrid lists pricing in USD. The following are approximate EUR equivalents using 1 USD = 0.92 EUR where available.

Actual billing for Nigerian customers will likely be in USD and converted by your payment processor.

Plans table

Your consumer rights in Nigeria

Legal context

Nigerian consumer protection laws (for example, the Federal Competition and Consumer Protection Act) entitle consumers to clear terms, fair cancellation, and refund procedures.

These laws require businesses to provide transparent contract terms and to honour fair refund and cancellation policies where applicable.

Practical advice for Nigerian users

• Be aware SendGrid requires web-console cancellation and has narrow refund rules; this may conflict with local expectations of consumer flexibility.
• Keep records of invoices, cancellation confirmations, and support interactions to enforce your rights if needed.
• If you encounter unresolved billing disputes, consider raising the matter with local consumer protection authorities and keep evidence of attempts to contact SendGrid Support.

Customer experiences

Positive feedback

Users, including Nigerian reviewers, praise SendGrid for easy SMTP setup, WordPress API integration, strong deliverability, and solid bulk email capabilities.

See examples on Capterra where users note reliable delivery and useful integrations. Capterra reviews.

Negative feedback

Common complaints include account suspension without clear explanation, slow or unresponsive support, billing disputes, and difficulty cancelling or obtaining refunds.

Review sites such as Trustpilot and Sitejabber document these recurring issues from global users, which are relevant for Nigerian customers. Trustpilot, Sitejabber.

Documentation checklist

Before you cancel

• Ensure you have Administrator access to the SendGrid account.
• Export templates, contact lists, and analytics you may need later.
• Note current billing period dates and save recent invoices.

When requesting refunds or disputes

• Collect evidence of zero usage if requesting a current-month refund (no emails sent).
• Keep invoice emails and any correspondence with Support for reference.
• Record support ticket IDs, timestamps, and screenshots of account pages.

Common mistakes

Deleting account vs cancelling subscription

Many users mistakenly delete their account thinking it cancels billing. Deleting an account does not automatically cancel the paid subscription.

If you delete without cancelling formally, you may still be billed and need Support intervention to stop charges.

Expecting prorated refunds or mobile-platform cancellation

Assuming you will receive a prorated refund when cancelling mid-cycle is a common error; SendGrid does not offer prorated refunds.

Also, expecting guaranteed cancellation via App Store/Google Play is risky; SendGrid’s official instructions point to the web console only.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Confirm cancellation via email and save the confirmation message or screenshot.
• Export or backup any remaining data: templates, contact lists, and analytics.
• Remove or update payment methods if desired; note that removing a card may not cancel a subscription.

Further action and links

• Billing and cancellation guide: SendGrid billing docs.
• Refund request info: Requesting a refund.
• Support center: SendGrid Support - keep ticket IDs for disputes.

Address

Primary SendGrid (Twilio SendGrid) address

1801 California St, Suite 500, Denver, CO 80202.

There is no separate Nigeria-specific postal address publicly listed for cancellation requests.

Notes about contacting by mail

Mailing this U.S. address may not expedite subscription cancellations; use the web console and Support channels first.

Keep copies of any mailed correspondence and use tracked delivery if you choose to send documents by post.