Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Serato service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Serato: Complete Guide
What is Serato
Overview
Serato is a music software company known for DJ and production applications used by DJs and music producers worldwide.
Its products include subscription-based software and licences that enable mixing, performance and production workflows.
Service model
Serato offers online account management and subscriptions through its website, as well as app subscriptions via platform stores.
Billing and licence delivery are handled digitally; support and legal terms are published on Serato’s site.
How to cancel Serato
Cancel via Serato website
- Log into your Serato.com account.
- Go to Subscriptions & Payments.
- Choose "Cancel subscription".
- Cancellation becomes effective at the end of your current billing period and Serato will send an email confirmation. Serato cancellation help.
Cancel via mobile store subscriptions
- App Store (iOS): Cancel via Apple’s subscription settings (iOS Settings > your Apple ID > Subscriptions). Serato Help Center cannot cancel iOS subscriptions for you.
- Google Play (Android): Cancel in Google Play subscription management in the Play Store. Web cancellations do not affect Play Store subscriptions.
What happens when you cancel
Access and billing
When you cancel a Serato subscription via the website, access continues until the end of the current billing period.
No new charges should occur after the cancellation takes effect; keep the confirmation email as proof.
Data and account
Your Serato account and stored settings typically remain available unless you explicitly delete your account.
Licences and local software files may still function depending on licence type and the platform used to subscribe.
Will I get a refund?
Default refund policy
Serato subscriptions are non-refundable unless required by applicable law or exceptional circumstances.
Their Terms of Sale state refunds are limited and generally not granted for subscriptions.
Exceptions and how to request
- Refunds may be provided where local law requires (for example, where a product is faulty).
- If the product is unused and you disagree with the EULA, Serato may at its discretion accept a return and refund.
- There is no automatic 14-day refund right in Serato’s published terms; check local consumer law for additional rights.
Serato plans and pricing
Pricing overview
Serato publishes plan and licence options on its website, with variations by product and region.
If you need exact current prices, check Serato.com or your platform store before purchasing.
Table of plans
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Serato Plan A | Varies | Varies | Varies |
| Serato Plan B | Varies | Varies | Varies |
| Serato Plan C | Varies | Varies | Varies |
Your consumer rights in Nigeria
Local consumer protections
Under Nigerian consumer protections, you may have rights such as a refund or repair when a product is faulty or misrepresented.
The Nigerian Consumer Protection Council Act provides remedies that can apply to digital goods in some cases.
How this affects Serato subscriptions
- Serato’s global Terms specify non-refundable subscriptions unless required by law.
- Local Nigerian consumer law may override Serato’s policy for defective software, subject to enforcement and proof.
- Keep purchase records and examples of faults to support any local complaint or claim.
Customer experiences
Positive feedback
- Many users praise Serato as a reliable mixing software with a long history of stable use.
- Some local marketplace reviews rate Serato highly for ease-of-use, particularly for beginners.
Negative feedback
- Common complaints include slow or ineffective customer support and unresolved issues.
- Users report licence recognition problems, bugs after updates, frequent re-verification, and dissatisfaction with pricing/licence changes.
Documentation checklist
What to gather before contacting support
- Account email and username used for Serato.
- Order or transaction number and proof of purchase (receipts or invoices).
- Screenshots of billing, error messages, or licence status.
- Device and OS details, plus the Serato software version in use.
Why this helps
Having complete documentation speeds up verification and improves the chances of a successful resolution or refund claim.
Keep copies of emails and confirmation messages after you cancel.
Common mistakes
Assuming one cancellation method fits all
A frequent error is cancelling on Serato.com while the subscription was purchased through Google Play or the App Store.
Platform store subscriptions must be cancelled via that store’s subscription settings.
Expecting automatic refunds or immediate access loss
Users sometimes expect a refund or immediate access cutoff; Serato typically allows access until the end of the billing period and refunds are limited.
Not keeping proof of purchase or confirmation emails also complicates disputes and consumer claims.
Comparative recap
Quick comparison
| Method | Cancels subscription? | Refund likely? | Key notes |
|---|---|---|---|
| Web (serato.com) | Yes - via Subscriptions & Payments | Unlikely - non-refundable unless law requires | Cancellation effective at end of billing period; email confirmation sent. Help |
| App Store (iOS) | No - manage via Apple subscription settings | Depends on Apple/Apple policy and local law | Serato Help Center does not cancel iOS subscriptions for you. |
| Google Play (Android) | No - manage via Google Play Store subscriptions | Depends on Google Play policy and local law | Web cancellation does not affect Play Store subscriptions. |
After cancelling
What to check
- Confirm you received the cancellation email from Serato.
- Monitor your bank or card statement to ensure no further charges post-cancellation date.
Helpful links
Address
Official correspondence
Care of Serato Limited, Private Bag 92015, Victoria Street West, Auckland 1142.
Notes on contacting
No Nigeria-specific postal address is publicly listed; use the above New Zealand address for formal correspondence if required.
For subscription actions, use the web account interface or the relevant app store as described above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.