Cancel Setmore: Easy Method

What is Setmore

Overview

Setmore is an online appointment booking and scheduling platform used by small businesses and professionals to manage bookings, staff calendars, and payments.

It offers a free tier and paid Pro or premium tiers with additional features like integrations, payment processing, and customised booking pages.

Usage in Nigeria

Businesses in Nigeria can use Setmore via the web app, Android (Google Play) or iOS (App Store) apps to accept bookings and payments through supported gateways.

Local users should note platform-specific rules for cancellations and refunds described below.

How to cancel Setmore

Cancel via Web (Setmore web app)

• Sign in to your Setmore account on the web.
• Go to Settings > Subscription or Account settings and choose Downgrade or Cancel.
• Alternatively, email help@setmore.com to request cancellation.

Cancel via Google Play (Android)

• Open the Google Play Store on your Android device and tap your profile icon.
• Go to Payments & subscriptions > Subscriptions, select Setmore and tap Cancel subscription.
• Cancellation stops renewal at period end; you keep access until the billing period finishes.

Cancel via App Store (iOS)

• Open the App Store, tap your profile, then Subscriptions, find Setmore and choose Cancel.
• Setmore cannot process refunds for App Store purchases; follow Apple's cancellation and refund process if needed.

What happens when you cancel

Access and features

If you cancel a paid subscription, your account typically reverts to the free tier or the features of the lower plan immediately or at the period end depending on platform.

Check your Subscription settings to confirm which features remain available after cancellation.

Billing and renewal

For web cancellations via Setmore, downgrading or cancelling is effective immediately; Setmore states payments are generally non-refundable.

For Google Play and App Store, cancellation prevents automatic renewal; on Google Play you retain access until the billing period ends.

Data retention

Your appointments, client data, and settings remain in your account after cancellation unless you or Setmore remove them under the Terms of Use.

Export important records before cancelling if you need local copies of client or transaction data.

Will I get a refund?

Web app (30-day money-back)

Setmore offers a 30-day money-back guarantee for new Pro upgrades made via the web app.

To request a refund, downgrade and email help@setmore.com within 30 days; refunds are processed in 3 - 5 business days.

App Store and Google Play purchases

• Refunds are not available through Setmore for upgrades made via the App Store or Google Play.
• Users must follow Apple or Google refund processes; outcomes depend on those platform policies.

Other refund rules

As a general rule, subscription payments are non-refundable outside the 30-day web app window, though Setmore reviews some requests case-by-case.

For payments logged through Setmore (e.g., Stripe or Square), you can issue transaction-level refunds from the Payment Receipt; those refunds typically take 5 - 10 business days to appear.

Setmore plans and pricing

Overview of available plans

Below are example prices converted and recorded; actual prices may vary by region, platform fees, and exchange rates.

All listed plans were pulled from available iOS in-app pricing records and may not represent every global offer.

Pricing table

Your consumer rights in Nigeria

Cooling-off and withdrawal

Setmore’s 30-day money-back guarantee for web Pro upgrades acts as a cooling-off period for eligible web purchases.

Nigerian users should follow Setmore’s downgrade and email process to exercise this right within the 30-day window.

Platform limitations

Purchases made via Apple App Store or Google Play are governed by those stores’ refund policies, not Setmore’s web refund policy.

This means refunds for in-app purchases may be more limited and handled by Apple or Google directly.

Non-refundable policy and exceptions

Setmore’s Terms of Use record that subscription payments are generally non-refundable outside the specified 30-day web app period.

Refund requests outside that window may be considered case-by-case but are not guaranteed.

Customer experiences

Positive feedback

Users report strong customer service, helpful onboarding, and an intuitive interface that is easy to set up and use.

Integrations (Google, payment processors) and booking ease are commonly praised in reviews.

Negative or neutral feedback

There were no recurring Nigeria-specific complaints found in available review sources; most feedback appears globally positive.

Common limitations mentioned relate to in-app purchase refund restrictions and occasional feature requests rather than major service failures.

Documentation checklist

What to prepare before you cancel

• Account email and username used for the Setmore account.
• Subscription details: plan name, billing period, and purchase date.
• Payment receipt or transaction ID from Setmore, Apple, or Google Play.

Supporting items to include in refund requests

• Screenshots of subscription settings or receipts showing charges.
• Clear explanation of the reason for cancellation or refund request.
• Any relevant booking or payment receipts for transaction-level refunds.

Common mistakes

Assuming immediate refunds on cancellation

Some users assume cancelling a subscription entitles them to a refund for the unused period; Setmore generally does not refund unused periods.

Always check whether you are within the 30-day web app window before expecting a refund.

Using the wrong cancellation route

Cancelling in the App Store or Google Play does not notify Setmore directly; you may need to follow platform-specific steps for refunds or support.

If you upgraded via the web but try to get a refund through Apple/Google, your request could be declined - use the correct channel.

Comparative recap

Platform comparison - summary

The table below summarises key differences between cancelling on Web, Google Play, and App Store.

Use this as a quick reference to pick the correct cancellation and refund route.

After cancelling

What you should do next

Export client lists, appointment history, invoices and payment receipts if you need offline records after cancellation.

Verify your account status in Settings and keep a copy of any confirmation emails from Setmore or the app stores.

Helpful links and contacts

• Setmore Help Center
• Contact Setmore support
• Google Play subscriptions help
• Apple subscriptions and refunds

Address

Company address

Setmore

1033 SE Main St., Ste 5, Portland, Oregon 97214, United States

Support contact

Email: help@setmore.com

For in-app purchases, use Apple or Google Play support links above for refunds or billing disputes.