Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shortcut service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shortcut: Complete Guide
What is Shortcut
Overview
Shortcut is a software application and service used for task and project management as well as mobile app features branded “Shortcut” in various markets.
Depending on context, the name Shortcut may refer to the project-management SaaS or to other apps using the same name. This guide focuses on subscription cancellation and refunds related to Shortcut services.
How this guide helps
This guide explains how to cancel subscriptions, what to expect about access and refunds, and how consumer rights apply in Nigeria.
It includes step-by-step cancellation instructions, a pricing summary, a documentation checklist, common mistakes, and next steps after cancelling.
How to cancel Shortcut
Canceling on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then choose Subscriptions.
- Select "English Vocabulary - Shortcut" (or the Shortcut app subscription) and choose "Cancel subscription".
- Canceling via the App Store stops automatic renewals but you keep access until the end of the paid period.
Canceling via Shortcut / other platforms
- Check your Shortcut account settings or the purchase confirmation email for a cancellation link or instructions.
- If you purchased through a third party (App Store, Google Play), cancel from that platform’s subscription settings.
- Contact Shortcut support if you cannot find the cancellation option or need assistance with account-specific queries.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops automatic renewal while allowing access until the end of the current paid period.
You will continue to use paid features until that expiry date unless otherwise stated by the platform or Shortcut.
Data and account effects
Your account data typically remains available after subscription expiry, but certain paid features may be disabled.
Review Shortcut’s terms or contact support to understand data retention, export options, and whether account deletion is required.
Will I get a refund?
Shortcut’s refund policy
Shortcut states that, unless expressly stated (for example a specific Money-Back Guarantee), amounts paid in advance will not be refunded.
However, a refund request may be made within 14 working days of purchase under Shortcut’s stated terms.
Exceptions and used service charges
- If you request a refund within 14 working days but have already used the paid service, you must pay for the value of the service used up to cancellation.
- Platform-specific cancellations (e.g. via the App Store) stop renewals but do not guarantee refunds beyond Shortcut’s terms.
Shortcut plans and pricing
Pricing summary
Below is a summary of plans and estimated prices based on available verified data and currency conversions.
Shortcut lists pricing in USD officially; EUR estimates are provided where available but exact prices for Nigeria may vary.
Plans table
| Plan | Price (estimate) | Billing period | Key features |
|---|---|---|---|
| Team (billed annually) | €7.80 - €8.05 per user/month (estimate) | Annual billing | Roadmaps, workflows, integrations - all Team features |
| Business (billed annually) | €11.00 - €11.40 per user/month (estimate) | Annual billing | Advanced reports, multiple workspaces, priority support - all Business features |
Your consumer rights in Nigeria
General consumer protections
In Nigeria, consumer protections are provided by laws such as the Federal Competition and Consumer Protection Act (FCCPA), which aims to prevent unfair trade practices and protect consumer interests.
These protections support rights to fair treatment, clear information about products and services, and remedies against misleading practices.
How Shortcut’s policy interacts with Nigerian rights
Shortcut offers a 14 working-day cancellation/refund window under its terms; use of the service before cancelling reduces any refundable amount accordingly.
If you believe Shortcut’s treatment breaches Nigerian consumer law, you may contact local consumer protection authorities or seek advice from a consumer rights organisation.
Customer experiences
Positive feedback
Reviews for the Shortcut project-management product on sites like Capterra describe it as lightweight, fast, and easier to use than competitors such as Jira.
Users highlight good customization and transparency for development teams in those reviews.
Negative feedback
There are also negative reports tied to other apps named "Shortcut" (for example, a haircut-on-demand app) describing missed appointments, ignored refund requests, and poor support.
When evaluating reviews, check that the feedback applies to the exact Shortcut product or service you purchased.
Documentation checklist
What to gather before contacting support
- Proof of purchase: receipt, order number, or subscription confirmation email.
- Account details: email address used for the Shortcut account and any subscription IDs.
- Dates: purchase date and the date you requested cancellation.
Additional helpful items
- Screenshots of subscription pages, App Store purchase records, or cancellation confirmations.
- Notes on service usage if requesting a partial refund (to show extent of use before cancellation).
Common mistakes
Assuming cancellation equals refund
Many users cancel via a platform (App Store/Google Play) and assume this automatically creates a refund; cancellation stops renewal but does not guarantee a refund.
Always check Shortcut’s refund terms and submit a refund request within the stated 14 working-day window if you believe you qualify.
Not keeping proof or missing time limits
Failing to keep receipts, screenshots, or confirmation emails makes disputes harder to resolve.
Also, waiting beyond 14 working days to request a refund can limit your options under Shortcut’s stated policy.
Comparative recap
Key comparisons
The table below summarises differences between cancelling via a platform (App Store) and requesting directly through Shortcut.
Use this to choose the best immediate action for your situation.
Comparison table
| Action | Effect on renewal | Refund window | Recommended next step |
|---|---|---|---|
| Cancel via App Store (iOS) | Stops automatic renewal; access remains until period end | No automatic refund; refund depends on Shortcut terms and App Store policies | Cancel subscription in Apple Settings, then request refund from Shortcut if within 14 working days |
| Request refund from Shortcut directly | May stop renewal and initiate internal refund review | Refund requests accepted within 14 working days; used service reduces refundable amount | Provide proof of purchase and usage details when requesting a refund |
After cancelling
Immediate actions
- Save confirmation of cancellation and any return/refund correspondence.
- Export any important data from your Shortcut account if you may lose access to paid features after expiry.
Useful links and contacts
- Shortcut Terms of Use - for details on refunds and service use conditions.
- Contact Shortcut support via the app or your purchase confirmation email if you need help with refunds or data export.
Address
Shortcut headquarters
Shortcut Software (HQ) address as provided for official correspondence:
902 Broadway, New York, NY 10010
How to send correspondence
For formal disputes or postal correspondence, use the HQ address above and include copies of purchase receipts and written details of your request.
Consider using tracked postage and keeping digital copies of all materials you send.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of the content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent a contestation by the recipient regarding the legal scope of the mail.