Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smallpdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Smallpdf: Easy Method
What is Smallpdf
Overview
Smallpdf is an online PDF toolkit that offers tools to compress, convert, edit, sign and manage PDF files.
It is available via the Smallpdf website and as mobile apps distributed through Apple App Store and Google Play.
Main functions
Smallpdf provides Pro access for unlimited use of premium tools, cloud storage features and ad-free experience.
Subscriptions can be purchased directly on the web or through the App Store / Google Play, which affects billing and cancellation.
How to cancel Smallpdf
Cancelling on the web (Smallpdf account)
- Log in to your Smallpdf account at smallpdf.com.
- Go to Account settings → Plan & Billing → Manage Subscription → Cancel Subscription → confirm.
- See Smallpdf's cancellation guidance: How to cancel a Smallpdf subscription.
Cancelling via mobile stores (Apple / Google)
- If you subscribed through Apple App Store, cancel via your Apple ID subscriptions in iOS Settings; Apple handles billing and refunds.
- If you subscribed through Google Play, cancel via Google Play subscriptions in the Google Play app; Google handles billing and refunds.
- See a general guide for store-based cancellations: Cancel Smallpdf (App Store / Google Play).
What happens when you cancel
Access and billing
If you cancel a paid subscription on the web, Pro benefits remain active until the end of the current billing period.
Billing stops at the next renewal; you will not be charged again after cancellation if done correctly before renewal.
Free trials and immediate changes
If you cancel a free trial purchased on the web, Pro features are removed immediately and the trial cannot be resumed.
Subscriptions bought through Apple or Google remain governed by the respective store's rules for access and billing.
Will I get a refund?
Official policy
Smallpdf states that refund requests are handled on a case-by-case basis; you must contact Smallpdf support with charge details and your account information.
See Smallpdf's guidance: Smallpdf cancellation & refunds.
Exceptions and user reports
User reports indicate that cancelling the same day does not guarantee a refund and that refunds can be unlikely in many cases.
Some users report requests within EU/UK 14-day windows were not honoured; this suggests refunds are not assured even where consumer laws may apply.
Smallpdf plans and pricing
Overview
The following pricing rows reflect itemised tiers listed in the Nigeria App Store (iOS) with converted EUR values.
Prices and tiers may vary by device, region and store; App Store / Google Play billing may differ from web purchases.
Pricing table
| Plan (NGN) | Price (EUR) | Period | Features |
|---|---|---|---|
| Monthly Plan (₦4,300) | €2.40 | Monthly | Pro access (unlimited tools) via App Store |
| Yearly Plan (₦99,900) | €60.48 | Annual | Pro access (unlimited tools) via App Store |
| Monthly Plan (₦5,900) | €3.29 | Monthly | Alternative tier - App Store |
| Monthly Plan (₦12,900) | €7.20 | Monthly | Alternative tier - App Store |
| Monthly Plan (₦19,900) | €11.12 | Monthly | Alternative tier - App Store |
| Monthly Plan (₦24,900) | €13.90 | Monthly | Alternative tier - App Store |
| Yearly Plan (₦39,900) | €22.27 | Annual | Alternative tier - App Store |
| Yearly Plan (₦179,900) | €100.43 | Annual | Alternative tier - App Store |
| Yearly Plan (₦199,900) | €111.65 | Annual | Alternative tier - App Store |
Your consumer rights in Nigeria
Legal framework
Nigeria's consumer protection framework is established under the Federal Competition and Consumer Protection Act (FCCPA) 2018 and enforced by the Federal Competition and Consumer Protection Commission (FCCPC).
The FCCPA covers unfair commercial practices and provides complaint channels for consumers; exact protections for digital subscriptions can vary by case.
Practical remedies
- If a vendor refuses a valid refund, contact your card issuer or bank to request a chargeback where applicable.
- File a complaint with the FCCPC and keep copies of receipts, correspondence and screenshots as evidence.
- If you bought via Apple or Google, check their refund policies and submit requests through your store account as they often control the payment.
Customer experiences
Positive feedback
Many users praise Smallpdf for speed, reliability, ease of use and a comprehensive set of PDF tools.
Support staff are frequently commended in reviews for helpfulness and quick responses in many cases.
Negative feedback
Common complaints include accidental renewals after free trials, difficulty obtaining refunds and reports of repeated charges without use.
Some users report support refused refunds or ignored consumer-rights requests, even within standard cooling-off windows.
Documentation checklist
What to collect before contacting support
- Account email used with Smallpdf.
- Date and amount of the charge (screenshot of bank/card statement).
- Order receipt or invoice from Smallpdf, Apple or Google Play.
- Confirmation of cancellation attempts (screenshots of account settings or subscription pages).
What to include in your support message
- Brief description of the issue and desired outcome (refund, stop renewal, confirmation of cancellation).
- Attach the documentation above and provide a clear subject like “Request: Refund for subscription charged on [date]”.
- Keep copies of all replies and ticket IDs for escalation or bank disputes.
Common mistakes
Not cancelling in the correct place
Many users uninstall the app but forget to cancel the subscription via Apple ID or Google Play, causing renewals to continue.
Always check where you were billed (Smallpdf web, Apple or Google) and cancel in that system.
Assuming immediate refund after cancellation
Cancelling a subscription does not guarantee a refund. Users report same-day cancellations sometimes do not produce refunds.
If you expect a refund, submit a documented request promptly and be prepared to escalate to your bank or consumer authority if necessary.
Comparative recap
Key comparison points
This table summarises cancellation method, who handles billing and typical refund likelihood based on official guidance and user reports.
Use it to choose the right cancellation route and next steps for refunds.
Comparison table
| Method | How to cancel | Billing handled by | Access after cancel | Refund likelihood (reported) |
|---|---|---|---|---|
| Web (Smallpdf account) | Account settings → Plan & Billing → Manage Subscription → Cancel | Smallpdf | Pro stays until end of billing period (except free trial) | Case-by-case; refunds require support contact; often unlikely per user reports |
| Apple App Store | Cancel via Apple ID subscriptions in iOS Settings | Apple | Depends on App Store rules; typically valid until end of paid period | Handled by Apple; follow Apple refund process (varied outcomes) |
| Google Play | Cancel via Google Play app → Subscriptions | Depends on Google Play rules; typically valid until end of paid period | Handled by Google; follow Google refund process (varied outcomes) |
After cancelling
What to check immediately
- Confirm cancellation email or on-screen confirmation from Smallpdf, Apple or Google.
- Monitor your bank or card statement for the next renewal date to ensure no further charges.
- Keep all correspondence and receipts in case you need to dispute a charge.
Helpful links
- Smallpdf: How to cancel a Smallpdf subscription
- Guide: Cancel Smallpdf (App Store / Google Play)
- For store refunds, use the Apple or Google support/refund pages via your account in the respective store.
Address
Legal correspondence
Smallpdf AG Steinstrasse 21 8003 Zürich Switzerland
Use this address for written or legal correspondence related to cancellations or disputes.
How to send documentation
If sending physical mail include your account email, subscription invoice and a clear request for cancellation or refund.
For faster response, submit documentation via Smallpdf support channels and keep a copy of your mailed documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.