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Cancel Speechelo: Step-by-Step Guide
What is Speechelo
Speechelo is a text-to-speech software that converts written text into spoken voiceovers using a range of synthetic voices and languages.
It is sold directly online with one-time and subscription options and is commonly used for videos, podcasts, and narration projects.
Core purpose
Speechelo aims to simplify voiceover creation by providing pre-built voices and simple controls for pacing and intonation.
How it is delivered
Access is provided via Speechelo's web/app interface after purchase; support and account actions are handled through their online support system.
How to cancel Speechelo
Primary cancellation route
- Submit a support ticket on Speechelo's support site with your purchase email, receipt, and reason for cancellation.
- Speechelo processes cancellations and refund requests via that ticket system - no separate App Store/Play Store cancellation flow is documented by Speechelo.
Step-by-step cancellation (recommended)
- Go to Speechelo support.
- Create a new ticket and include: your purchase email, a copy/photo of the receipt, and a brief reason for cancelling.
- Submit the ticket and wait for an email confirmation from Speechelo support acknowledging receipt.
- Monitor ticket replies and follow any additional instructions from support; ask for a ticket reference number if one is not provided.
What happens when you cancel
Access and account effects
When a cancellation or refund is approved, access to paid features may be revoked according to Speechelo's terms.
Existing projects stored on the platform could become inaccessible if the account loses paid status.
Renewal and billing
For subscription plans, cancelling via support should stop future renewals, but Speechelo does not document separate App Store/Google Play flows.
If you were charged through Apple or Google, check those stores' subscription settings as platform refunds or cancellations may also apply.
Will I get a refund?
Speechelo refund policy
Speechelo offers a 60-day money-back guarantee that covers the product price only, provided the request is made within 60 days of purchase.
Refund requests must be submitted via a support ticket including purchase email, receipt, and reason.
Timing and exceptions
- If approved, refunds are typically processed within approximately 7 days after approval.
- There is no documented 14-day statutory cancellation right in Speechelo's policy; their operative standard is the 60-day window.
- Requests beyond 60 days are generally not covered by Speechelo's published guarantee, and outcomes may vary.
Speechelo plans and pricing
Overview
Below are the commonly listed plans and approximate euro prices based on available public listings and estimated exchange rates.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Speechelo Standard (One-time) | €≈43.24 (est.) or €≈34.04 (discounted) | Lifetime | 30 voices in 23 languages, free updates, personal license |
| Speechelo Pro (Subscription) | €≈34.04 per month (est.) | Monthly | 171 voices, commercial license, background music, longer voiceovers |
| Speechelo Pro (One-time) | €≈89.24 (est.) | Lifetime | All Pro features with lifetime access |
Your consumer rights in Nigeria
Basic rights applicable
Under Nigerian consumer norms, digital goods commonly have a short cooling-off or reconsideration period, often around 7 - 14 days for cancellations and refunds.
Speechelo's 60-day money-back guarantee exceeds that typical minimum window.
Practical enforcement notes
- Enforcement can be difficult if the vendor operates offshore; the vendor's stated terms (e.g., 60-day guarantee) typically govern the outcome.
- If you purchased via Apple or Google, platform-specific refund policies may apply and sometimes override vendor terms for transactions through their stores.
- Act promptly: assert rights and keep records if the vendor refuses refunds outside stated windows.
Customer experiences
Positive feedback
Some users praise Speechelo for ease of use and suitability for hobbyist projects and simple voiceover needs.
Examples include comments that the basic product "does what it says" and makes voiceovers quickly.
Negative feedback
- Many complaints cite aggressive upselling and feeling pressured to upgrade after purchase.
- There are reports of difficulty obtaining refunds, unexplained charges, and inconsistent customer support responses.
- Some users reported loss of access or platform disappearance and unsuccessful refund requests beyond the 60-day window.
Documentation checklist
Essential items to include in your ticket
- Purchase email used for the order.
- Copy or screenshot/photo of the receipt or payment confirmation.
- Clear reason for cancellation or refund request.
Optional but helpful items
- Order number or transaction ID from your bank/credit card statement.
- Any ticket reference number if you opened prior support contact.
- Evidence of subscription charges (dates and amounts) if disputing recurring billing.
Common mistakes
Not providing required documents
Many users delay refunds by failing to attach a receipt or use the purchase email in their ticket.
Always include the purchase email and a clear receipt to speed processing.
Assuming App Store/Play Store rules always apply
Some customers expect Apple or Google refund flows even when purchase was made directly on Speechelo's site.
If you paid through the App Store/Play Store, check those platforms first; if you paid directly, follow Speechelo's ticket process.
Comparative recap
At-a-glance comparison
| Feature | Speechelo | Apple App Store / Google Play (typical) |
|---|---|---|
| Cancellation method | Support ticket via Speechelo site | In-app subscription management and store refund request |
| Refund window | 60-day money-back guarantee (product price only) | Often shorter (e.g., 48 - 72 hours for automatic refunds), varies by platform |
| Support channel | Online support ticket only | Store support plus vendor support (if applicable) |
| Pricing model | One-time and subscription options (Euro estimates) | Store prices may include local tax and differ by currency |
| Consumer protection | Vendor terms (60-day guarantee); offshore vendor issues possible | Store policies and local platform protections may provide additional remedies |
After cancelling
What to monitor
After you've submitted a ticket, watch for an email acknowledgement and keep the ticket reference for follow-up.
If a refund is approved, expect the refund to appear in about 7 days, depending on your bank or payment provider.
Useful links and next steps
- Submit or check a ticket: Speechelo Support
- Read terms and refund details: Speechelo Terms & Conditions
- If charged via Apple/Google, check Apple Support or Google Play Help for store-specific refund steps.
Address
Nigeria-specific address
No Nigerian postal or physical address for Speechelo was found in official materials.
How to contact from Nigeria
- Use the online support ticket system: Speechelo Support.
- Keep electronic proof of purchase and all correspondence for any dispute or chargeback requests with your bank.
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Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Speechelo subscription, submit a support ticket on their website with your purchase email, receipt, and reason for cancellation. Ensure you keep proof of your submission.
Once your Speechelo subscription is canceled, access to paid features may be revoked, which could make existing projects inaccessible. It's advisable to back up your work before canceling.
If your refund request is approved, Speechelo typically processes refunds within approximately 7 days. Make sure to submit your request within the 60-day money-back guarantee period.
Canceling your Speechelo subscription should stop future renewals. However, if you were charged through Apple or Google, check those stores' subscription settings as they may have their own cancellation processes.
Yes, when canceling your Speechelo subscription, you need to provide your purchase email, a copy of your receipt, and a brief reason for cancellation in your support ticket.